Tracey Cach | Page 20

I was excited that I got a complimentary car wash and vacuum with this car oil change as I never did before. Staff were awesome! vacuum with this car oil change as I never did before. Staff were awesome! More

by SEE.LOR Verified Customer Verified Customer

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To the Lexus sales and service person‘s: i’ve had outstanding experience with your service and your automobiles. Your company has a outstanding out reach for a long time customers and senior citizen outstanding experience with your service and your automobiles. Your company has a outstanding out reach for a long time customers and senior citizens. I love and is proud of the automobile I drive, it looks awesome and the ride is smooth and very comfortable. More

by MISSIONARYBEEDIE Verified Customer Verified Customer

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Another great experience with Lexus of Sacramento. Y’all are trustworthy, nice and I’m very happy per usual. Tracey Cach is very nice and provides the best in customer service. are trustworthy, nice and I’m very happy per usual. Tracey Cach is very nice and provides the best in customer service. More

by Wilson1221 Verified Customer Verified Customer

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Service was great as usual. Will be glad when the construction is done as it is a little awkward navigating the stairs of mobile units. construction is done as it is a little awkward navigating the stairs of mobile units. More

by SHARENSD Verified Customer Verified Customer

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The car runs perfect and dont see any warning lights on the cluster, Little pricy but satisfied thanks lexus of sacramento we'll see you next time the cluster, Little pricy but satisfied thanks lexus of sacramento we'll see you next time More

by EDILBERTOPAMINTUAN Verified Customer Verified Customer

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I called to see what it would cost to find out a estimate to fix my daughters 2007 Sc430 as the top was not working...the service adviser said yes not problem only $185 to do a full diagnostic to tell me wha to fix my daughters 2007 Sc430 as the top was not working...the service adviser said yes not problem only $185 to do a full diagnostic to tell me what it would cost because its a 14 year old car I am selling now it didn't make sense to spent thousands of dollars on the car. So I drove almost 1 1/2 hours from where I live in Napa to bring it to you as I had work done there before. I dropped the car and she called me a couple of days later to tell me I could come get it...so another 1 1/2 hours later I arrive and ask what does the diagnostic show it needs....she aid the mechanic told her it could be one of 3 different motors that run the top...or maybe its the ECU has a program malfunction and it also could be a short in one of the wires going to the Motors or ECU...so I asked which one of them was it...she said he couldn't find out without changing the motors and then if that didn't work then is that didn't work the ECU and then if that didn't work check for shorts...I then asked why did I bother to drive 1 1/12 hours each way twice for a total of 6 hours and spend $185 to find out absolutely nothing plus $50 in gas!! She said she was sorry but thats all the technician could tell her. Then when I got home I found my complete owners manuals were missing from the glove box...so i called her and asked her to talk to the technician to see where they were...she then told me he had no idea about them as he didn't see them around his work station. Those have never left the glove box ever!! So the only thing that could have happened is he took them out to get behind or under the glove box and misplaced them. I am going to leave the worse reviews on every place that rates your company. You should be ashamed of yourselves to mislead people that you can do something that you do not in fact do which is to estimate a repair job! More

by EDWARDTHEBLESSED Verified Customer Verified Customer

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I rely on this Lexus dealer for prompt accurate service and a professional courteous manner. My husband had 2 Lexus cars and I just purchased my third. Couldnt be more pleased! and a professional courteous manner. My husband had 2 Lexus cars and I just purchased my third. Couldnt be more pleased! More

by S Katt Verified Customer Verified Customer

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During construction at Lexus they still make you feel appreciated and are a valued customer. Really do enjoy working with all departments at Lexus. Only one negative was the rental was not up to Lexus st appreciated and are a valued customer. Really do enjoy working with all departments at Lexus. Only one negative was the rental was not up to Lexus standards More

by jstuarte35 Verified Customer Verified Customer

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The service department was very efficient and my service was very easy. Thank you! Even with a remodel they are providing excellent service. I was impressed. was very easy. Thank you! Even with a remodel they are providing excellent service. I was impressed. More

by PANDL Verified Customer Verified Customer

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Robert Escobosa was very knowledgeable and professional. The only issue was that he seemed a bit rushed and did not go over details in the way that I usually would prefer. I know that he tried to make the The only issue was that he seemed a bit rushed and did not go over details in the way that I usually would prefer. I know that he tried to make the decision easier for me, and perhaps this is why he seemed to gloss over details which he didn't think were important. Otherwise, it was a good experience overall. More

by Lexus Loyal Verified Customer Verified Customer

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