Dealer Reviews
Cars for Sale
Dealer Log In
Tracey Cach
319 Reviews
Dealership Experience
23 yrs, 3 mos
Industry Experience
23 yrs, 3 mos
Languages Spoken
Cantonese
319 Reviews
Write a Review
319 Reviews of Tracey Cach
October 15, 2020
The service at the Sacramento Lexus was very professional. Tracy had a new employee shadowing her. He did a good job of listening to my concerns a d questions. Loaner car was dirty especially professional. Tracy had a new employee shadowing her. He did a good job of listening to my concerns a d questions. Loaner car was dirty especially on the inside. More
by DELORESS863
Verified Customer
October 15, 2020
It has always been a pleasure to have both my Lexus vehicles (2014 and 2019) serviced by Lexus of Sacramento. Quality service can be counted upon with their attention to detail and superb customer com vehicles (2014 and 2019) serviced by Lexus of Sacramento. Quality service can be counted upon with their attention to detail and superb customer communication including the ease of arranging for a temporary loaner car when it has been necessary. I felt particularly well taken care of during my recent visit which occurred during our pandemic health care concern. More
by Garry
October 12, 2020
Despite the miscommunications about the follow up service appointment, everything got taken care of. I'll be back next year to look at a Lexus to replace my Acura TL. appointment, everything got taken care of. I'll be back next year to look at a Lexus to replace my Acura TL. More
by HOUSEPREWITT
Other Employees Tagged: Kyle Reid
October 09, 2020
I continue to be impressed by the commitment to customer service that I experience when I I bring in my car! Starting with Tracey my service representative, the service department in general, and ending wit service that I experience when I I bring in my car! Starting with Tracey my service representative, the service department in general, and ending with the staff at "check out", a very good experience indeed! More
by Raider Mike
October 09, 2020
Just had my 60,000 mile scheduled maintenance done, they made it very easy and even supplied a loaner for me. They made it very easy and convenient made it very easy and even supplied a loaner for me. They made it very easy and convenient More
by BONEHEADTROY
Other Employees Tagged: Christina Carson, Nick Cruz , Joe Burton, Eric Foltz, Ryan Hansen, Mike Huttleston, Mike Huttleston, Brandy Joseph
October 07, 2020
Always fast, friendly service. Customer service is stellar. Lobby is always clean and fully stocked with water, coffee or tea. Great location. Thank you, Lexus. stellar. Lobby is always clean and fully stocked with water, coffee or tea. Great location. Thank you, Lexus. More
by WAKEFIELDTRAVEL
Other Employees Tagged: Christina Carson, Nick Cruz , Joe Burton, Brandy Joseph
October 04, 2020
The service professionals I’ve encountered have been friendly and provide exceptional service. 5 yrs as a customer and I’ll definitely keep coming back. friendly and provide exceptional service. 5 yrs as a customer and I’ll definitely keep coming back. More
by KT
Other Employees Tagged: Nick Cruz
October 03, 2020
Service was explained clearly and completed to our satisfaction. Dealership is nice and clean. Staff overall is friendly and courteous. Will come again for future services. satisfaction. Dealership is nice and clean. Staff overall is friendly and courteous. Will come again for future services. More
by LEUNG
October 02, 2020
The customer service is good. I purchased a 2017 Lexus last year. I have been taking it to Lexus of Sacramento for its maintenance every 5000 miles as recommended. The last two times after being serviced last year. I have been taking it to Lexus of Sacramento for its maintenance every 5000 miles as recommended. The last two times after being serviced I am experiencing issues with the car. The windshield wiper fluid does not come out (worked before taking it to the dealer. Now my air conditioner is blowing out warm air). I mentioned the wiper fluid and was told that the hood of the car had been painted. Not sure when this had happen. I am frustrated with the overall service that is being done with the technicians. More
by MONADATES
