Tracey Cach
Tracey Cach at Lexus of Sacramento

Tracey Cach | Page 27

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.7
318 Reviews

Dealership Experience

23 yrs, 1 mo

Industry Experience

23 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

4.7

318 Reviews

Write a Review

318 Reviews of Tracey Cach

October 02, 2020

Dealership Rating
Employee Rating

Lexus of Sacramento gave me immediate attention when I arrived for my appointment. I was waited on promply and was given an estimate of how much my repair would cost. Afterwards, they provided me with a l More

by GRADY.MCNEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2020

Lexus of Sacramento responded

Feedback like this makes our day as we strive to provide guests with top-notch service. We're grateful to have your support at Lexus of Sacramento!

September 30, 2020

Dealership Rating
Employee Rating

Dropping car off went quickly. Service rep was friendly. Car done in timely manner. Pick up done smoothly. Overall I was very satisfied but thought.price for what was done excessive More

by ALJURIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2020

Lexus of Sacramento responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 29, 2020

Dealership Rating
Employee Rating

Excellent customer service. Took care of me when I brought in my IS 350 in for maintenance. Once my car was done it looked like how I first saw it and purchased it. Best dealership hands down! More

by KEVINPHUYNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2020

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 27, 2020

Dealership Rating
Employee Rating

I have been a Lexus customer since 2002 when I purchased my first Lexus ES300, the prices have gone up and service gone down. I will not purchase nor recommend anyone else a Lexus. More

by MSYSHEPARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Cruz , Joe Burton, Eric Foltz, Ryan Hansen, Mike Huttleston, Mike Huttleston, Brandy Joseph

September 23, 2020

Dealership Rating
Employee Rating

Every time we bring our vehicles in we always treated with well... even with the mechanics we know come and greet us every time they see us... Best Service... Thank you More

by RICK.KEOMANIVONG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Nick Cruz , Ryan Hansen, Mike Huttleston, Mike Huttleston, Pi is the best...

Sep 23, 2020

Lexus of Sacramento responded

Rick, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 22, 2020

Dealership Rating
Employee Rating

Services is great but don’t leave your personal belongings in “your own” car because a tech or other employee will steal it from you! More

by Tina/Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Escobosa, Kevin Keon , Joe Burton, Eric Foltz, Eric

Oct 09, 2020

Lexus of Sacramento responded

Hello Tina and Tom, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message so I can learn more about your visit? Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

September 19, 2020

Dealership Rating
Employee Rating

I came for Rx350 recall service. Tracey, who was a person that helped me to check in. She was friendly and helpful with answer all my questions. More

by STEVENVN02
Customer Service
Friendliness
Recommend Dealer
Yes
Sep 21, 2020

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Dealership Rating
Employee Rating

I already left a review so please see previous. I cannot really rate the people below because it’s about the situation in general. I paid way too much not to have my issue completely resolved. I paid almost More

by Kerry Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christina Carson, Nick Cruz , Joe Burton, Eric Foltz, Ryan Hansen, Mike Huttleston, Mike Huttleston, Brandy Joseph

September 18, 2020

Dealership Rating
Employee Rating

Tracy and Eric P were very helpful in getting service done for my car. They were both helpful to my needs and concerns. Thanks again! More

by CARLOSPALOMERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric P

Sep 18, 2020

Lexus of Sacramento responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Dealership Rating
Employee Rating

I feel that I always get top notch service. The wait time is not excessive, and of course it m I have no cxomy choice. I always feel valued and appreciated and am treated with respect and in a profess More

by ARMINKRUEGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

Sep 18, 2020

Lexus of Sacramento responded

We appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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