Tracey Cach
Tracey Cach at Lexus of Sacramento

Tracey Cach | Page 5

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.8
319 Reviews

Dealership Experience

23 yrs, 3 mos

Industry Experience

23 yrs, 3 mos

Languages Spoken

Cantonese Cantonese

4.8

319 Reviews

Write a Review

319 Reviews of Tracey Cach

April 03, 2024

Dealership Rating
Employee Rating

Very flexible with me and respectful making sure my children were made comfortable and felt welcome. More

by darikmconley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

Apr 04, 2024

Lexus of Sacramento responded

Darik, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

March 01, 2024

Dealership Rating
Employee Rating

Always professional employees, great service, no complaints. Will continue to come to this dealership for service and purchase of vehicle. More

by Vague1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Cave

Mar 01, 2024

Lexus of Sacramento responded

We're glad to know you've had consistently great experiences with us at Lexus of Sacramento. We look forward to continuing our professional service for your future visits and vehicle purchases!

February 27, 2024

Dealership Rating
Employee Rating

Excellent service. Will be returning. Tracy Cach was a wonderful person and helped us immensely. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tracey and our team and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

February 06, 2024

Dealership Rating
Employee Rating

The Service Center does a great job with my Lexus. In addition, the Service Center provides great customer service, is nicely arranged, has great coffee and provides a pleasant environment. More

by SALLY_LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Nick Cruz , Mike Huttleston, Mike Huttleston

Feb 06, 2024

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team, Sally. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

January 17, 2024

Dealership Rating
Employee Rating

I received the usual good service from the dealership! In particular, my Service Representative, Tracy Cach, provided excellent customer service as always! More

by Raider Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Lexus of Sacramento responded

Mike, it's great to know that Tracy and our team at Lexus of Sacramento provided you with the excellent service we strive for. Thanks for your support!

January 13, 2024

Dealership Rating
Employee Rating

Very accommodating, thorough and expeditious. Great customer service!! From the time I stepped foot on the Lexus lot through the moment I drove off of the lot with my new Lexus, the staff were ex More

by R.COBI04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracy

Jan 14, 2024

Lexus of Sacramento responded

We're so glad to know that you had a top-notch experience at Lexus of Sacramento! It's great to see our team was able to provide the kind and knowledgeable service you deserve. Enjoy your new Lexus!

December 29, 2023

Dealership Rating
Employee Rating

My advisor Tracy was absolutely wonderful but overall i am not happy with the service provided. With my vehicle under warranty, it should not take me three visits in under a month to get a problem sorted o More

by GURJIT_BUDWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 02, 2024

Lexus of Sacramento responded

We're sorry to learn about the inconvenience you've experienced with your vehicle's battery. We understand how important it is for our customers to have reliable transportation, especially during the holiday season. Your feedback will be used as we continue striving for improvement in all areas of service delivery. Please reach out directly so that we can work on a resolution together - Thank you, Russ McDuffie - Service Director - 916.465.6291

December 18, 2023

Dealership Rating
Employee Rating

Good at keeping me updated as to the progress of the repairs needed. Thanks for the carwash More

by I am not a robot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

Lexus of Sacramento responded

Thanks for stopping in at Lexus of Sacramento for service! We are happy to hear that you enjoyed the car wash and are satisfied with our work. Safe travels!

December 18, 2023

Dealership Rating
Employee Rating

The sales process went well but the service after purchase as Ben anything but smooth. More

by MATHEW S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patrick Castano

Dec 18, 2023

Lexus of Sacramento responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Matthew, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

December 17, 2023

Dealership Rating
Employee Rating

Everything went as planned. In and out in less than two hours. Repair were perfect. More

by jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

Dec 17, 2023

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Christina and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

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