Tracey Cach
Tracey Cach at Lexus of Sacramento

Tracey Cach | Page 7

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.7
318 Reviews

Dealership Experience

23 yrs, 1 mo

Industry Experience

23 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

4.7

318 Reviews

Write a Review

318 Reviews of Tracey Cach

November 28, 2023

Dealership Rating
Employee Rating

They are working really fast and responsible and really pay attention what you say they’re good worker More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Lexus of Sacramento responded

Nick, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

Nov 28, 2023

Lexus of Sacramento responded

Nick, we appreciate your feedback! Our team at Lexus of Sacramento always aims to provide efficient and attentive service. Thanks for the review!

November 27, 2023

Dealership Rating
Employee Rating

Very good service thank you I will do the business again with u guy’s More

by sara7272kaur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Nick Cruz , Mike Huttleston

Nov 27, 2023

Lexus of Sacramento responded

We are honored to receive your support. Thank you! - Lexus of Sacramento Team

November 25, 2023

Dealership Rating
Employee Rating

Good service and great experience! Easy for appointment and people are friendly. I’ve been to this Lexus over 20 years! More

by Chiewsalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson

Nov 27, 2023

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 24, 2023

Dealership Rating
Employee Rating

Yes I really appreciate Nick , he always has a great sense of humor and he is very kind person to work with . He always makes sure that I get everything done for car every time I come in with my for ser More

by MELVINMOORE9101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Simon, Christina Carson, Nick Cruz, Kevin Keon , Mike Huttleston, Carlos is my salesman very nice man I like to work with when I buy a car from you.

Nov 24, 2023

Lexus of Sacramento responded

Melvin, Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 22, 2023

Dealership Rating
Employee Rating

They get the job done right. I’ll be back for my future Lexus service. More

by teeyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2023

Lexus of Sacramento responded

It's great to hear that Tracey and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

November 21, 2023

Dealership Rating
Employee Rating

The service department seemed very unorganized. There was a long wait before I was even acknowledged. I stood there while they walked around me, helping three other people. I was also very disapp More

by KASSYNJACKSON
Recommend Dealer
No
Nov 22, 2023

Lexus of Sacramento responded

I'm sorry to hear about your experience. We aim for efficient and attentive customer service, so it's disappointing if we didn't meet those expectations this time around. Your comments will be shared with my team and used as learning tools moving forward. Please feel free to reach out directly if there is anything else you would like to discuss - I am here to help. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

November 20, 2023

Dealership Rating
Employee Rating

Tracy is the best service agent and I will only go with her. The best. Lexus is very fast and with their work and our car was returned to us very clean inside and out. Coffee and snacks are helpful More

by lenziandassociates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2023

Lexus of Sacramento responded

We're delighted to know that Tracy and the rest of our team at Lexus of Sacramento provided you with top-notch service. We appreciate your support and look forward to serving you again in the future.

November 15, 2023

Dealership Rating
Employee Rating

Very professional, nice people, very organized dealership, always on time on their promise to complete the service. More

by MCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

November 15, 2023

Dealership Rating
Employee Rating

The staff was professional and polite. The wait time was not too long and the waiting area was clean and comfortable. More

by Lindaeto2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 16, 2023

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience, Linda! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

November 13, 2023

Dealership Rating
Employee Rating

They provide world class service. I would love to purchase another Lexus as the same dealership. They make me feel I have the most expensive car in the world. More

by brandon.sumagit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oscar Sedighi

Nov 13, 2023

Lexus of Sacramento responded

Brandon, we're so glad to know you've felt valued and well-served at Lexus of Sacramento! We appreciate your trust in our business and look forward to assisting you with your next purchase. Enjoy driving your Lexus around town!

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