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Tracey Cach
Tracey Cach at Lexus of Sacramento

Tracey Cach | Page 9

Service Consultant

Lexus of Sacramento

2600 Fulton Ave
Sacramento, CA 95821

Contact Me
4.7
318 Reviews

Dealership Experience

23 yrs, 1 mo

Industry Experience

23 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

4.7

318 Reviews

Write a Review

318 Reviews of Tracey Cach

November 03, 2023

Dealership Rating
Employee Rating

Great service, communication, quality, and professionalism in every aspect of my visit to Lexus of Sacramento!! Thank you so much!! More

by JCJPA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2023

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

October 31, 2023

Dealership Rating
Employee Rating

Friendly service advisor, quick check in and check out. Dealership waiting area clean. Fast service More

by ARWHITMORE.RN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 31, 2023

Lexus of Sacramento responded

We are very happy to hear Tracy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

October 28, 2023

Dealership Rating
Employee Rating

Very friendly. . Would recommend this dealership to my family and friends. My advisor was exceptional. More

by 2MAGPIE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Lexus of Sacramento responded

We're happy to know you had a friendly experience at Lexus of Sacramento and found our team exceptional. Thanks for recommending us, we appreciate it!

October 28, 2023

Dealership Rating
Employee Rating

Thanks for doing a good work in my car. I appreciate your good work. Until next time again. More

by HJASTERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 30, 2023

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

October 28, 2023

Dealership Rating
Employee Rating

Always great service when I go! Comfortable lounge to wait in and never a long wait More

by CORTIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 30, 2023

Lexus of Sacramento responded

Providing an excellent customer experience is our number one priority, we're glad you enjoyed our facilities and efficient service at Lexus of Sacramento! Thanks for leaving us a 5-star review, we hope to serve you again in the future.

October 27, 2023

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Employee Rating

Customer service lacking … I felt rushed thru the intake and the exit interview and some of my service needs were unmet More

by IAMROBINSHIMIZU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Oct 30, 2023

Lexus of Sacramento responded

Robin, I'm sorry to read that you felt rushed and some of your service needs were unmet. We aim for a high standard in customer care so it's disappointing to know we didn't meet this during your visit. Please reach out directly so we can discuss how best to address these issues moving forward. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

October 27, 2023

Dealership Rating
Employee Rating

Amazing service, good people, always makes follow up. I will definetly recommend, uses original parts. Nice waiting area too. More

by tedcurttorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 30, 2023

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, Ted, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

Oct 30, 2023

tedcurttorres responded

Thanks Chris.

October 27, 2023

Dealership Rating
Employee Rating

The service I received was great. Thank you to Tracy for taking care of us. More

by TRios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 27, 2023

Lexus of Sacramento responded

Thanks for your five-star feedback! Tracy and the team at Lexus of Sacramento are committed to complete customer satisfaction, and we hope to serve you for miles to come!

October 27, 2023

Dealership Rating
Employee Rating

I love taking my car for service there. I know when I have my car serviced there, it is running fine when I leave. Also, I always get a follow up checking to see how the car is running. I a More

by PLTUNS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Nick Cruz , Mike Huttleston

Print
Oct 30, 2023

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

October 27, 2023

Dealership Rating
Employee Rating

Since purchasing our car with Lexus of Sacramento , our service has been excellent. They’ve made sure we had a ride to and from if needed. They’ve always been very courteous and very prompt. More

by Eddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Carson, Nick Cruz , Mike Huttleston, Mike Huttleston

Print
Oct 27, 2023

Lexus of Sacramento responded

Eddie, we're delighted to know you've had an excellent experience with our team at Lexus of Sacramento. We always aim for prompt and courteous service! Thanks for your review.

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