Traci Roberts | Page 187

First Rate and Personable Sean was personable, approachable and most importantly authentic in the process of our transaction. As he mentioned to us car buying is one of the top Sean was personable, approachable and most importantly authentic in the process of our transaction. As he mentioned to us car buying is one of the top most stressful purchases a consumer makes and the amount of information to sort through can be overwhelming to the point of analysis paralysis. He was patient as we test drove, debated, haggled a little bit and finally settled on a Forester. A friend had recommended this dealership and I am happy to do so as well! More

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Quick and Smooth I had to order to my vehicle and it got here sooner than expected by about 2 weeks, which was awesome. All questions I had were answered swiftly and a I had to order to my vehicle and it got here sooner than expected by about 2 weeks, which was awesome. All questions I had were answered swiftly and any problems that did occur we're also taken care immediately. Once the process of purchasing the car began, everything was fairly quick and smooth. More

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Friendly and helpful We were looking for a new vehicle that had a manual transmission and fun to drive. Jack was able to show us the dealership’s selection of BRZ and WRX We were looking for a new vehicle that had a manual transmission and fun to drive. Jack was able to show us the dealership’s selection of BRZ and WRX STI vehicles in stock but we came back to the only WRX STI 50th Anniversary Edition available on the lot. Price negotiations went as expected but surprisingly with no pressure or guile. Jack helped us obtain a fair price within a reasonable time. Traci helped us fill out our financial paperwork, explained all of the warranty, maintenance, security system, and protective coating offered, and helped us customize the services and programs we wanted. Overall, a very good and pleasant car buying experience. More

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Fast and friendly This was the first time I had bought a newer car from an actual dealership. They were very friendly and very helpful. Steve Willis was Awesome! He This was the first time I had bought a newer car from an actual dealership. They were very friendly and very helpful. Steve Willis was Awesome! He helped me get the car I wanted and out the door very quickly. A few of my friends are looking to buy cars and I have recommended Steve Willis and Tucson Subacute to them More

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Jim very patient with us as we took ages to make up our mind Jim Coyle was helpful explaining everything we needed to know about the cars we were considering. We have friends that had already said that they lov Jim Coyle was helpful explaining everything we needed to know about the cars we were considering. We have friends that had already said that they love their Subarus. More

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Customer service oriented dealership This dealership goes out of its way to treat customers fairly and listen closely to their concerns. I don't know who did the detail work to get thi This dealership goes out of its way to treat customers fairly and listen closely to their concerns. I don't know who did the detail work to get this used car ready for us to pick up. The attention to detail of that person was "Good" but not Excellent. Some details were overlooked, so I wouldn't rate that person Excellent. I would rate everyone else Excellent. More

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An Amazing Experience When I moved to Tucson last year, I brought my Impreza to be serviced at Tucson Subaru. Ever since that day, I’ve been treated with the utmost care. When I moved to Tucson last year, I brought my Impreza to be serviced at Tucson Subaru. Ever since that day, I’ve been treated with the utmost care. The entire staff at Tucson Subaru is top shelf. Sean was the most pleasant sales person I’ve dealt with at any dealership. He was not pushy at all, and waited until I was ready to buy the car. Traci was also phenomenal. She was extremely knowledgeable and made the signing process painless. She answered every question I had with ease. Like Sean, she was not pushy at all, which always makes the process a lot more pleasant. My interaction with Terry was brief, but I was in need of a keychain, so he gave me a few for free. I thought this was extremely nice and was the “cherry on top” for the whole experience. If you’re in the Tucson area and you need a car, Tucson Subaru is the place to go. We plan on using them for the rest of our lives. More

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Great experience. No pressure on the visits. No attempt to upsell. Showed us inventory based on our criteria. Explained operation of vehicle extremely well. Cove No pressure on the visits. No attempt to upsell. Showed us inventory based on our criteria. Explained operation of vehicle extremely well. Covered features of the vehicle and explained our questions well. My first dealings were with Chris. As he was busy when I physically showed up, Gregory Landry showed me inventory and answered my questions well. Came back with my wife, met Greg and he got me Chris as he was with a customer himself. Excellent sales staff. Worked with Tracy Roberts on completing the sale. More

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Great experience Chris Smith was not pushy or manipulative. He didn't try to upgrade us to something we didn't need or play 'maybe I can get you a better deal' games. Chris Smith was not pushy or manipulative. He didn't try to upgrade us to something we didn't need or play 'maybe I can get you a better deal' games. We were shown several vehicles that met our needs and, when we decided to buy, Traci Roberts was quick and efficient, but very good at explaining options. We did not feel pressured at any time. And my husband liked the cookies. Car buying as it should be. More

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Professional and smooth purchase process Chris and Traci were very professional and answered all of my questions. They guided me as quick as possible through the purchase process. I am very h Chris and Traci were very professional and answered all of my questions. They guided me as quick as possible through the purchase process. I am very happy with my new Crosstrek. More

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