Traci Roberts | Page 265

Excellent experience. We had a very positive experience in purchasing this Subaru. There was never any pressure or attempt to hurry our decision, and we received full, bala We had a very positive experience in purchasing this Subaru. There was never any pressure or attempt to hurry our decision, and we received full, balanced answers to all our questions. We also appreciated the absence of any up-selling in the car, packages, or financing. Overall, Joe and Traci provided us with a very good range of options, and we appreciated both their positive presentation and professionalism. Ultimately, it was the car that won us over, but we also want to acknowledge Joe and Traci in making this a very good experience. More

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I have never bought a car from a dealer, until now I hate games and have only ever been disappointed when trying to work with a dealer to purchase a car, until Tucson Subaru. Kevin was upfront from the I hate games and have only ever been disappointed when trying to work with a dealer to purchase a car, until Tucson Subaru. Kevin was upfront from the beginning answering questions and giving me questions to ask of other dealers so that I could be sure I was comparing apples to apples, all the hole running various scenarios, financing options, and helping me to figure out what needed to happen to make MY numbers work. All of my research was done online and Kevin was super responsive and patient with my questions. By the end of my internet research, I knew exactly what I wanted and Kevin was able to match or beat all my other offers, and I didn't gave to drive to Phoenix! More

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Easy Subaru Buy Kevin Woessner was great, knew his stuff, made the car buying very easy. He was honest and straightforward. The entire dealership was very professiona Kevin Woessner was great, knew his stuff, made the car buying very easy. He was honest and straightforward. The entire dealership was very professional and accommodating, would recommend to anyone. My wife loves her new Forester. Thank You All More

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Hyperblue FTW Straight to the point: I initially came in for a service appointment on my 2015 WRX for it's 12k maintenance, but..... ended up leaving with the Hyper Straight to the point: I initially came in for a service appointment on my 2015 WRX for it's 12k maintenance, but..... ended up leaving with the Hyperblue STI. After first seeing the hyperblue color in person back in October, I was mesmerized and immediately wanted that color and car. Around Halloween weekend I saw that Tucson Subaru still had one hyperblue STI out on display in the front of the dealership. That weekend I told my friends: "I might just go buy it." But just to ward off any impulse purchases I waited a couple of weeks, 3 weeks to be exact. When I came in for service on my '15 WRX, I had no idea that the hyperblue was in stock until I walked into the showroom. I walked around the vehicle for about 15-20 minutes and kept asking myself, "Do I really want this?" Maybe, just maybe, if the numbers look good I would get it. I went up to Ken and asked about the hyperblue STI. I told him I was interested in seeing the numbers and would buy the vehicle if the numbers looked good. As you can see they looked good for me and now I own it. Ken and Traci were quick, courteous and great to work with. Ken has been the second salesman I have negotiated with, and it confirms how much Tucson Subaru appreciates their customers. It was my second time working with Traci. I will buy my next Subaru from Tucson Subaru. More

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Very warm and friendly dealing with the employees Chris was very friendly and very courteous! He explained all the details about the car I wanted. He kept me informed about when the car was to be deli Chris was very friendly and very courteous! He explained all the details about the car I wanted. He kept me informed about when the car was to be delivered and didn't leave me guessing on when it was to arrive. I appreciate all the attention that was spent on buying experience. Great service!! More

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Great customer service An overall great experience! I was able to ask all my questions without feeling pressured to buy a car before I knew everything I wanted to know. They An overall great experience! I was able to ask all my questions without feeling pressured to buy a car before I knew everything I wanted to know. They were more than willing to go through all my options before I made my final decision. More

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Helpful and professional on all fronts My husband and I were looking for a low mileage small car for commuting and found a 2009 Mini Cooper on Tucson Subaru's web site. When we arrived at My husband and I were looking for a low mileage small car for commuting and found a 2009 Mini Cooper on Tucson Subaru's web site. When we arrived at the dealership Larry Walker greeted us. He knew the vehicle we were interested in and discovered there was a problem with it that made the dealership decide to sell it at auction rather than sell it themselves. We looked at it anyway and thought we might want it if the problem could be fixed. Larry immediately involved the general manager who was also very helpful. We ended up making a deal and purchasing the vehicle, which Tuscon Subaru is fixing as part of the deal, and are very pleased with their courteous professionalism throughout the transaction. Our finance specialist, Traci, was also personable and helpful without being aggressive. She provided us with information about extended warranties but there was no hard sell. Overall, I was very pleased with all of the interaction. More

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Subaru Virgins We'd never considered a Subaru until we saw them displayed at La Encantada over the weekend. Went to the dealership Monday morning, were greeted by Je We'd never considered a Subaru until we saw them displayed at La Encantada over the weekend. Went to the dealership Monday morning, were greeted by Jennifer who was wonderful & after a short visit with Traci drove home with out Outback. More

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Excellent experience! I've never enjoyed a car dealership experience so much. Everyone was so courteous and friendly. Bob knew more about the cars than any other car salesp I've never enjoyed a car dealership experience so much. Everyone was so courteous and friendly. Bob knew more about the cars than any other car salesperson I have ever worked with. I only buy a car about every 10 years so I take car buying very seriously. More

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Easy purchase Great service with helpful salespeople. A nice place to buy a car. The process was simple and very prompt. I am really happy with my purchase Great service with helpful salespeople. A nice place to buy a car. The process was simple and very prompt. I am really happy with my purchase More

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