Traci Roberts | Page 286

Pretty Painless I am new to the Tucson area and needed to add a vehicle to our household. We met Bob who was patient in allowing us to walk around the lot without a I am new to the Tucson area and needed to add a vehicle to our household. We met Bob who was patient in allowing us to walk around the lot without a lot of pressure. He answered all the questions we had and gave us space and time to make our decision. Traci in Finance was awesome. Fastest car finance I have ever experienced. She even found me a better interest rate than I was able to obtain on my own through the Dealership Services. Overall pretty painless car buying. More

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Best Car Buying Experience So Far We had been in the used mini-van market for well over a year by the time we got to Tucson Subaru. Not only was the process quicker than we've ever exp We had been in the used mini-van market for well over a year by the time we got to Tucson Subaru. Not only was the process quicker than we've ever experienced, but working with Trent Nichols was like a God-send. He has a kind & joyful demeanor and he is honest, not pushy, and really fought for the pricing we wanted-- making the process a breeze (even with 2 small kids in tow!). We are now proud owners of a 2009 Nissan Quest and we couldn't be happier with it. I would recommend Trent to anyone! We also worked with Traci Roberts for financing and she had us in and out of there in no time. Our kids were able to enjoy the kids room, and mom and dad were able to find our favorite show in their very comfy lounge/theatre area while we waited for Trent to lock down our ideal pricing. Classy place-- happy customers! More

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Great Experience I had been looking for a new car to pull my small trailer for months - and it ahd to fit my two dogs. I looked at cargo vans, suvs, anything that sai I had been looking for a new car to pull my small trailer for months - and it ahd to fit my two dogs. I looked at cargo vans, suvs, anything that said it would pull a trailer. One day i looked up Subaru and found that the outback was rated at near 2000 pounds - perfect - but too costly. For months i didn't even look at the webpage because I knew they were too much money. On friday I finally looked up the webpage and found several cars that i liked - and Rudy Burneo. Rudy I talked on the phone and I impressed with his knowledge of the product and the fact that he actually listened to what i needed. Saturday my wife and I went to the dealership - not to buy because we didn't even take the trade in car. Rudy took us out in two different models explained everything we had questions about -- and then offered us a deal we could not pass up. Next we moved onto Traci - what a gem. Very professional and like Rudy friendly and a good listener. Oh and quick since I had to get my Honda which i had left at the service station to get an oil change - remember I am not buying - before it closed. Great folks at this dealership and they are dealing right now on their 2014 inventory. More

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Repeat Customer at Tucson Subaru, Great Experience Trent Nichols helped me with my first new Subaru Impreza purchase, and most recently on a trade in for a 2015 Forrester. He is a true professional. F Trent Nichols helped me with my first new Subaru Impreza purchase, and most recently on a trade in for a 2015 Forrester. He is a true professional. From my very first interaction with him 2 1/2 years ago, he continues to be extremely reliable, knowledgable, helpful, and courteous. He will go the extra mile to make the process and experience of purchasing a car stress free and even enjoyable. More

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Wonderful I went to the dealership to look at a BRZ! They were so easy going and helpful that I ended up buying a 2015 WRX STI Limited and the 2015 BRZ Series B I went to the dealership to look at a BRZ! They were so easy going and helpful that I ended up buying a 2015 WRX STI Limited and the 2015 BRZ Series Blue edition. I have purchased many cars ( I'm over 50 ) and I have never been to a dealership that is so well structured , from floors sales to management in such a way as to make the buyer feel relaxed and non pressured. Thank you guys! More

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Great experience Very helpful and fast. We even ended up with a lower interest rate than we where 1st offered. Trent was very helpful and kind. As was the financial se Very helpful and fast. We even ended up with a lower interest rate than we where 1st offered. Trent was very helpful and kind. As was the financial service manager Traci. More

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Easy / Smooth Car Buying Experience Trent and Traci made my purchase as easy as it could be. I have never been able to purchase a car and leave feeling good about it - until now. I am h Trent and Traci made my purchase as easy as it could be. I have never been able to purchase a car and leave feeling good about it - until now. I am happy with my car and I am happy that I didn't feel hassled or pressured or made to feel uncomfortable. Most dealerships give you the bait and switch - but not these guys. I would absolutely recommend them to anyone I know purchasing a car. More

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Great Sales and service. Purchasing 4 new cars in the past has always been stressful. That’s why we kept the last car for 13 years. Even being prepared by have dealers cost i Purchasing 4 new cars in the past has always been stressful. That’s why we kept the last car for 13 years. Even being prepared by have dealers cost information in addition to rebates/special offers at the time of purchase the process has always been a hassle. On more than one occasion I had walked out of the dealership only to be called back later by the salesman with another offer. At other times the sales person had to go back and forth to the sales manager to check on my offer. Buying a car from Trent was the first time my new car buying experience was excellent, and hassle free. We were considering buying a car later in the year because we wanted to get a Forester with Eyesight (this option was only available on the 2015 model). We made the appointment on a Saturday so we would have time to take the car for a test drive and wound up buying it. Trent gave us a price that was in line with the discount I would have gotten if I had used a buying service. His follow up support is also first class. I had an issue paring the garage door opener and gave him a call. Trent got back to me within 10 minutes with the info needed. On another occasion I had an issue with the sound on the Navigation system that couldn’t be resolved over the phone. I drove to the dealership and Trent took the time to troubleshoot the problem. It didn’t take him long to find an obscure setting that needed to be changed. You can’t go wrong buying a car from Trent. He is personable, friendly, and well grounded, and honest. I would also like to give a shout out to Tracy Roberts, Finance Manager who was a pleasure to deal with, and made this part of the buying process easy. My wife likes the car so much she has become the primary driver. This is the first time this has happened since we bought a first car a Datsun 1200 in 1972. More

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Car buying can be simple. I recently came into some money and was in the market for a car. a friend recommended Tucson Subaru. I spoke to Trent Nichols who outlined how Tucson I recently came into some money and was in the market for a car. a friend recommended Tucson Subaru. I spoke to Trent Nichols who outlined how Tucson Subaru worked and did things. i had been with out a car for 5 years, got a great truck with low miles and at a great price. Traci did an excellent job outlining the extended warranty and security system. . More

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Car buying CAN be a fun experience After reading Consumer Reports we decided to take a look at the Subaru Forester. We met CJ Nichols at the dealership and the rest is history. It is After reading Consumer Reports we decided to take a look at the Subaru Forester. We met CJ Nichols at the dealership and the rest is history. It is nice to deal with someone who knows the product and is enthusiastic about it also. This dealership is a nice place to be, the people are friendly and professional and I felt no pressure during the entire process. Also, the price offered on our trade in was fair and businesslike.The paperwork was quick and easy and Traci Roberts got us through that in record time. in short, keep up the good work and I will not hesitate to recommend you to others. This is our first Subaru but I suspect not our last. More

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