Traci Roberts | Page 289

Our Third Subaru - Best Experience So Far Our first Subaru was purchased in Pittsburgh, PA, (2005) our second in Tucson through Emich (2008) and our third yesterday at Tucson Subaru. All in a Our first Subaru was purchased in Pittsburgh, PA, (2005) our second in Tucson through Emich (2008) and our third yesterday at Tucson Subaru. All in all, Alan Ferlan, with the negotiating guidance of John Petersavage, made this last experience the most satisfying of all. Even though it took us basically the entire day to ask our endless barrage of questions and decide between Wonderful Outback A and Wonderful Outback B, Alan was consistently patient, upbeat and knowledgeable. We are pleased with the price of our new vehicle and feel as though the Tucson Subaru team will be available to answer and questions and address any needs that may arise. In addition, Traci Roberts was superb in her financial explanations and suggestions as we applied for our loan. Honestly, everyone we came in contact with was just terrific. Thank you! Janis and Paul Ferraro More

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My Used Car Buying Experience I booked a 1-way flight from Colorado to visit family & purchase a car in Tucson. Knowing I only had a few days to shop, I was anxious & a bit nervous I booked a 1-way flight from Colorado to visit family & purchase a car in Tucson. Knowing I only had a few days to shop, I was anxious & a bit nervous about what would transpire. I was able to book an appt. with Trent, the salesman the day before I arrived at the dealership. As soon as I arrived, Trent put my nerves at ease. He clearly explained the process & made every step easy for me. He was helpful in answering any questions I had. I also found Traci, the Finance Mgr. to be very helpful. She was friendly & helped me through the financial process. I highly recommend both employees when buying a new or used car & I truly feel I can drive my car back to Colorado with no worries whatsoever! Kari Nelson Cedaredge,CO More

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I asked for no pressure and that is exactly what I received. They were there when I needed them. Smooth transaction from start to finish. Would highly recommend Chris Smith and had the financial p received. They were there when I needed them. Smooth transaction from start to finish. Would highly recommend Chris Smith and had the financial portion of sale completed by Traci. They both explained fully what I needed to know. Kuddos to Tucson Subaru. So happy to have spent my dollars in Pima county. Love my Forester. More

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Tucson Subaru is the best dealer experience we've ever had - relaxed, helpful, honest, very fair. They exceeded our high expectations and gave us a fair market value on the trade-in. Traci Roberts ever had - relaxed, helpful, honest, very fair. They exceeded our high expectations and gave us a fair market value on the trade-in. Traci Roberts processed our financing; she got us a great rate and was very informative and friendly. Trent Nichols (sales) worked with us for two months, kept us in the loop on our WRX order, timely updates, excellent communication, and never pressured us into a sale. He knows his product inside and out and guided us through the entire process. We would especially recommend Tucson Subaru because of staff like Trent. Best of all, we are loving our new WRX. More

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I had no previous experience with Suburu, and I was wowed by the straightforward approach to selling exhibited by this dealership. I've walked out of a lot of dealerships without buying because nobody would by the straightforward approach to selling exhibited by this dealership. I've walked out of a lot of dealerships without buying because nobody would give me a list price on a specific car. Curt was so easy to work with, and we found the car I bought within just a few minutes of my arrival. He explained all the terms to me clearly and took my deposit, with the understanding that I'd return for the final paperwork and pick up the car after I'd had money transferred into my checking account. The whole transaction took only a little over an hour. When I returned yesterday to pick up and car, Traci walked me through all the paperwork efficiently and explained everything clearly. She answered my questions, and when we were finished, she turned me back over to Curt, who gave me a quick review of all the buttons and features, programmed my gate opener into the car for me, and sent me on my way with a bouquet of roses. I remain amazed at how little time the whole process took and how skilled and efficient both Curt and Traci are--two employees who leave a buyer with the certainty that Suburu is an agency that will offer the kind of reliability and treatment that any buyer hopes for. I'm certain that I'll have just as good an experience with the service department in the years to come. I'm delighted! I didn't answer question #2, as that appears to apply to the service department. More

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I needed to buy a new car and intended to get another Honda CRV... but I'd heard a few good things about Subaru so my brother and I stopped by to check out Subaru's before going over to Honda. CJ came Honda CRV... but I'd heard a few good things about Subaru so my brother and I stopped by to check out Subaru's before going over to Honda. CJ came out to greet us and quickly narrowed down what I was looking for. He explained and demonstrated the unique features of the 2014 Forester, including the boxer engine and smooth transmission. I was so impressed, two days later we went back for a test drive and to talk about price. I bought the Forester at my third visit. Throughout the whole process CJ was always friendly, professional and personable. He answered my questions thoroughly and in fact anticipated questions and needs. I was also pleased with Traci Roberts, the finance manager, who was clearly experienced and competent, and at the same time friendly and down to earth. CJ is an exceptionally knowledgeable salesperson. He had sold Honda before he came to Subaru, so he compared Honda's and Subaru's for me. He clearly believes in what he sells and I could see he's comfortable with a wide variety of people, customers and colleagues. I think he could easily move into management or training other salespeople, but I suspect he might want to continue with sales. He gives the impression that he loves his job... and it's nice to do business with someone like that. More

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CJ Nichols and Traci Roberts My service was efficient, friendly, and exactly what I was looking for. I was able to quickly find the exact car I was happy with. My service was efficient, friendly, and exactly what I was looking for. I was able to quickly find the exact car I was happy with. More

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I've been thinking about buying a Subaru for a while. When Tucson Subaru moved to a new location I decided to go take a look. I was met by Curt, who did a fantastic job of showing me what makes Subaru When Tucson Subaru moved to a new location I decided to go take a look. I was met by Curt, who did a fantastic job of showing me what makes Subaru is such an award winner. I was interested in the Forester, and he did a great job of explaining the differences between the models. Instead of stressful, the process of actually purchasing the car was quite relaxed. Traci made the process very straight forward, and I didn’t feel pressured to add extras; although I did add the ones I wanted. When I brought the car in a couple of days later for window tinting and Xzilon coating I was given a loaner; once again, a pleasant experience. Ivan, my service person, was extremely helpful and friendly. This was the first time that I actually enjoyed the process of buying a car! More

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Great customer service. We"re extrely pleased with our new Outback. Trent went into great detail explaining all the vehicle features and clearly knew his vehicles. Traci quickly went they the financ our new Outback. Trent went into great detail explaining all the vehicle features and clearly knew his vehicles. Traci quickly went they the finance process efficiently handling that end and was a real pleasure. More

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We bought a car for our daughter who is leaving for college. Kevin was amazing. He was patient and showed us every car available to us in Tucson, even the ones not on his own lot. He helped us find the college. Kevin was amazing. He was patient and showed us every car available to us in Tucson, even the ones not on his own lot. He helped us find the right car. He was never aggressive and made us feel relaxed and comfortable throughout the entire process. The Finance Officer, Traci Roberts was also amazing. She showed us all of the options available to us and worked with our credit union. We are so pleased with our new car and our car buying experience. We plan to return to Tucson Subaru when we are ready to purchase our next vehicle. More

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