Traci Roberts | Page 290

Across the state for a new subaru STI I found the car of my dreams at Tucson Subaru, but unfortunately I live in Prescott, Az. I found my car on their website and set up an appointment wit I found the car of my dreams at Tucson Subaru, but unfortunately I live in Prescott, Az. I found my car on their website and set up an appointment with Trent to come down and see it. 200 miles in a 4 hour drive just to come check it out. When I got there, I was greeted with a smile. I showed up about an hour early for my appointment just so I could walk around and check the place out. They had a great selection of cars, but I was drawn to the one I came down for. Trent showed up half an hour early and made time to see me. We promptly got in the car and went for a test drive(something the Subaru dealer up here wouldn't let me do). I was immediately in love with it. When we got back, we went to his office and started on the paper work. He was very straightforward with everything, no add-ons except for the window tint, and that was still at a much lower price than any other dealership I have been to. The pricing on the car was under invoice so I couldn't have been happier. I then met with Traci do the financing paperwork. She was great. Gave me a breakdown and options for warranty, security system upgrade, and the other options they had. The whole car buying process only took about an hour and a half after the test drive. Fastest experience of my life and couldn't be more happy. Before I left, we did a final walk around on the car to double check for any damages or anything wrong with the car. I found some bubbles in the tint, and they went ahead and fixed it there before I left on my drive home to Prescott. If I ever plan on buying another Subaru, or if you are thinking of buying one, there is no other dealer I would go to. A++++ best experience More

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Nice guy, straight talk Trent was as good a car salesman (for us) as we could wish: got right down to business, not a huge waste of time trying to "pal up" with us, although Trent was as good a car salesman (for us) as we could wish: got right down to business, not a huge waste of time trying to "pal up" with us, although he was most polite and kind, and we did learn something about his life. He told us why the price was what he'd quoted us and didn't press the point. Even via email he was not an annoying presence, just got in touch when he thought he had a deal we'd be interested in, which we were. He even corralled a "guru" who worked at his dealership so we could learn more about the vehicle we bought, even though it wasn't a Subaru. More

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Very nice efficient non-pushy service and sales I went in for regular servicing on my Subaru Outback, happened to see Rudy who had sold us the car being serviced some time ago, got into a conversati I went in for regular servicing on my Subaru Outback, happened to see Rudy who had sold us the car being serviced some time ago, got into a conversation about the 2014 Outbacks and after some discussion about options, possibilities and price, we ended up buying a 2014 Outback. Since we had a trip planned in a few days Rudy, our salesman, and Traci Roberts, the very efficient, knowledgeable and friendly Financial Services Manager made it very easy to do all the paper work and get the new vehicle ready for us. It was easy from start to finish! We also love the new dealership building on N. Oracle Rd. It's a great facility with plenty of room. More

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Happy Camper This was the best car buying experience I've had, such an improvement from the last in town. Such a friendly, helpful staff who didn't push, only mad This was the best car buying experience I've had, such an improvement from the last in town. Such a friendly, helpful staff who didn't push, only made me feel like my interests and needs were the most important thing. After this, I can't imagine doing this any other way. More

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Exceeded expectations Buying a car can be a stressful experience, but the conduct of the Tucson Subaru staff, particularly Gil and Traci, put us at ease immediately. There Buying a car can be a stressful experience, but the conduct of the Tucson Subaru staff, particularly Gil and Traci, put us at ease immediately. There was no pressure whatsoever. They listened to us and then guided us through the process. We ended up with the perfect (for us) vehicle, a 2014 Forester. I have found all of the staff -- sales and service -- to be courteous, professional and understanding. If you are looking for a vehicle in Tucson, I recommend you start at Tucson Subaru. In our case, it was the first and only stop in our journey, and I'm glad we found them first. More

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TUCSON SUBARU - ONE SATISFIED CUSTOMER I STARTED MY CAR SEARCH BY DOING MY RESEARCH THROUGH CONSUMER REPORTS. I WAS LOOKING FOR A MORE ECONOMICAL SOLUTION FOR MY CURRENT LUXURY INFINIT I STARTED MY CAR SEARCH BY DOING MY RESEARCH THROUGH CONSUMER REPORTS. I WAS LOOKING FOR A MORE ECONOMICAL SOLUTION FOR MY CURRENT LUXURY INFINITY FX35 SUV. I NARROWED MY SEARCH DOWN TO 4 THAT I FELT BEST FIT MY NEEDS AND WERE TOP RUNNERS IN THE CONSUMER REPORTS STUDIES. I DROVE EACH CAR I WAS CONSIDERING AND WEIGHED MY OPTIONS CAREFULLY. THE CARS I TESTED INCLUDED THE TOYOTA PRIUSV HYBRID, MAZDA CX-5, SUBURU CROSSTREK HYBRID AND THE SUBARU FORESTER. MY FINAL CHOICE WAS THE 2015 SUBURU FORESTER 2.5i LIMITED MODEL. I LOVE THIS CAR! NOT ONLY DOES IT HAVE ALL THE BELLS AND WHISTLES I WANTED INCLUDING LEATHER SEATS, POWER DRIVER SEAT, NAVIGATION, POWER REAR DOOR, MOON ROOF, BUT IT HAS THE NEW EYESIGHT DRIVER ASSIST SYSTEM WHICH BRINGS SAFETY TO A NEW LEVEL. I FEEL SAFE IN THIS CAR! I LOVE THE WAY IT DRIVES AND THE VISIBILITY IS FAR BETTER THAN ANY CAR I'VE EVER DRIVEN. I WAS WORRIED GOING FROM LUXURY TO A MORE ECONOMICAL CAR WOULD BE DIFFICULT FOR ME, BUT I AM GETTING MUCH MORE FOR MY MONEY AND AM COMPLETELY SATISFIED. THIS CAR HAS JUST AS MUCH LUXURY FOR ABOUT $10,000 LESS THAN I WOULD HAVE PAID FOR A NEW INFINITY. EVEN THOUGH I HAD DECIDED ON THE FORESTER, I WAS WILLING TO WALK IF I DIDN'T FEEL SATISFIED WITH THE FINAL DEAL. I HAD SEVERAL OTHER OPTIONS THAT I WAS CONSIDERING, BUT I REALLY WANTED TO MAKE THE FORESTER WORK. AFTER A COUPLE OF ROUNDS OF NEGOTIATION I GOT THE DEAL I WANTED AND AM A VERY SATISFIED CUSTOMER. I GOT A FAIR TRADE IN VALUE FOR MY INFINITY AND THEY DISCOUNTED THE PRICE OF THE CAR ENOUGH TO HIT MY GOAL FOR FINANCING. EVERYONE I WORKED WITH AT TUCSON SUBARU WAS PROFESSIONAL, RESPECTFUL, AND WORKED HARD TO GIVE ME THE DEAL I WANTED. IT TRULY WAS AN EASY AND FAST EXPERIENCE. MY SALES PERSON - KEVIN WOESSNER WAS THE BEST. I LOVED HIS NO PRESSURE, GOOD LISTINER APPROACH AND HE REALLY HELPED ME UNDERSTAND WHAT I WAS GETTING AND HOW IT COMPARED TO OTHER MODELS I WAS CONSIDERING. I WANT TO POINT OUT HE DIDN'T JUST TALK THE DIFFERENCES HE SHOWED ME THE DIFFERENCES BY GOING ONLINE AND PROVING HIS POINTS. I TRUSTED HIM FROM THE BEGINNING AND HE IS PART OF THE REASON I FINALLY WENT WITH TUCSON SUBARU. MY EXPERIENCE WITH TRACI IN FINANCE WAS GREAT AS WELL, SHE HELPED ME COME TO SOME GOOD DECISIONS ON EXTRA WARRANTY AND PROTECTION OPTIONS BY WORKING WITH ME TO UNDERSTAND MY PAST CAR HISTORY AND WHAT MADE THE MOST SENSE FOR ME. END OF THE DAY I RATE MY OVERALL EXPERIENCE A 5 OUT OF 5. I LOVE MY NEW CAR AND REALLY APPRECIATE THE FOLKS AT TUCSON SUBARU. More

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Trent is a Great Guy! Thanks Tucson Subaru Trent is a great guy! He is very professional and sincere. Trent is a man who you can feel very comfortable in purchasing a vehicle from. Trent wor Trent is a great guy! He is very professional and sincere. Trent is a man who you can feel very comfortable in purchasing a vehicle from. Trent worked with me to find a vehicle that suited my needs and that was with in my budget. He even reduced the price of the vehicle to make the deal happen. Trent has good communication and people skills. He picked me up from the airport in the vehicle that I was going to purchase so I can see the vehicle in person and test drive it. All of the purchase agreement paperwork was ready. Traci walked me through the signature process, explained all of the documents to my satisfaction, and provided me with the necessary copies. Trent had the vehicle detailed and provided me with a full tank of complimentary gas for my four (4) road trip back home. I cannot say enough positive things about Trent and the Tucson Subaru family. He is definitely an asset to Tucson Subaru, and I look forward to purchasing similar “quality” vehicles from Trent in the future. More

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Purchasing new car Curt and Traci were extremely helpful in purchasing a new Outback. Curt explained all of the features in a easy to understand fashion and made the bu Curt and Traci were extremely helpful in purchasing a new Outback. Curt explained all of the features in a easy to understand fashion and made the buying very enjoyable. Traci explained all of the financial parts and how the extended warranty worked. My wife and I had a pleasant experience. More

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Our Third Subaru - Best Experience So Far Our first Subaru was purchased in Pittsburgh, PA, (2005) our second in Tucson through Emich (2008) and our third yesterday at Tucson Subaru. All in a Our first Subaru was purchased in Pittsburgh, PA, (2005) our second in Tucson through Emich (2008) and our third yesterday at Tucson Subaru. All in all, Alan Ferlan, with the negotiating guidance of John Petersavage, made this last experience the most satisfying of all. Even though it took us basically the entire day to ask our endless barrage of questions and decide between Wonderful Outback A and Wonderful Outback B, Alan was consistently patient, upbeat and knowledgeable. We are pleased with the price of our new vehicle and feel as though the Tucson Subaru team will be available to answer and questions and address any needs that may arise. In addition, Traci Roberts was superb in her financial explanations and suggestions as we applied for our loan. Honestly, everyone we came in contact with was just terrific. Thank you! Janis and Paul Ferraro More

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My Used Car Buying Experience I booked a 1-way flight from Colorado to visit family & purchase a car in Tucson. Knowing I only had a few days to shop, I was anxious & a bit nervous I booked a 1-way flight from Colorado to visit family & purchase a car in Tucson. Knowing I only had a few days to shop, I was anxious & a bit nervous about what would transpire. I was able to book an appt. with Trent, the salesman the day before I arrived at the dealership. As soon as I arrived, Trent put my nerves at ease. He clearly explained the process & made every step easy for me. He was helpful in answering any questions I had. I also found Traci, the Finance Mgr. to be very helpful. She was friendly & helped me through the financial process. I highly recommend both employees when buying a new or used car & I truly feel I can drive my car back to Colorado with no worries whatsoever! Kari Nelson Cedaredge,CO More

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