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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 18

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
306 Reviews
4.7

306 Reviews

Write a Review

306 Reviews of Tracy Sapienza

May 24, 2024

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Employee Rating

Great experience working with Mike and Mark, appreciate their help and attention to my needs. More

by donegal.remit0p
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano , Mike LaScola

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May 26, 2024

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 21, 2024

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Employee Rating

Every one was very nice. They were very fast with the service. I will buy my next car from Ganley ford Parma! More

by Jerycarroll26907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy, Nick Feruito, George Hadgigeorgiou , Scott Acker, Alicia Jeffery, Dave Moga, Will Monske

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May 21, 2024

Ken Ganley Ford Parma responded

Thank you, Jery, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.

May 19, 2024

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Employee Rating

Fixed an issue with my radio that I’ve had for sometime. Service department very accommodating & informative. More

by DOMINICSFORZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman , Scott Acker, Alicia Jeffery

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May 20, 2024

Ken Ganley Ford Parma responded

Dominic, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 17, 2024

Dealership Rating
Employee Rating

Bubba was my sales person. Not high pressure. Pleasure to work with. I Highly recommend. More

by oddymach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris 'Bubba" Andrade

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May 18, 2024

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Bubba had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

May 19, 2024

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 14, 2024

Dealership Rating
Employee Rating

Kept my informes od process and what work was needed. They had to keep vehicle overnight and made arrangements for a rental car. More

by BONNETT11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

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May 16, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Tracy, George, and our team. We're glad to hear we delivered such a great experience!

May 13, 2024

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Employee Rating

The whole experience of buying a car today was excellent. I wasn’t rushed and pressed by Jeromy and he was patient , professional and very friendly young man. Ganley should consider Jeromy a true asset to More

by Chris.mcdonnell
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper , Jeromy Acord

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May 14, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Chris. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 10, 2024

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Employee Rating

Madelyn Vega was exceptional to work with! ! Made the process so simple and easy, no pressure at all!! Plus she listened and I got exactly what I wanted! More

by Tammy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madelyn Vega

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May 10, 2024

Ken Ganley Ford Parma responded

Thanks, Tammy, for sharing your thoughts about your experience with Madelyn here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 10, 2024

Dealership Rating
Employee Rating

Appreciate everyone who helped us through out the sales process and truly would recommend them again More

by Russmoenich
Recommend Dealer
Yes

Other Employees Tagged: John Ruper , Kenneth Miller

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May 10, 2024

Ken Ganley Ford Parma responded

Russ, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2024

Dealership Rating
Employee Rating

Customer Service is excellent . Pam was very knowledgeable, patient, easy to be with, very kind & felt she went out of her way to make my car shopping experience successful. More

by kime2728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Nick Feruito

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May 10, 2024

Ken Ganley Ford Parma responded

It's great to hear that Pam could get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 08, 2024

Dealership Rating
Employee Rating

Liked it better when it was independent, as Gillingham. Sales people are good, F&I folks treat us like an assembly line. More

by Kumite Master
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Nick Feruito, Rich Vargo , Chris 'Bubba" Andrade, Kenneth Miller, Ken Stafford

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May 09, 2024

Ken Ganley Ford Parma responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 10, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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