Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 17

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
306 Reviews
4.7

306 Reviews

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306 Reviews of Tracy Sapienza

June 24, 2024

Dealership Rating
Employee Rating

Great welcome upon entering, staff was waiting and no wait time and getting our car washed before test drive. A+ More

by Ricky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 24, 2024

Ken Ganley Ford Parma responded

Ricky, Thank you so much for choosing Ken Ganley Ford Parma! Please let us know if we can be of any more assistance.

June 20, 2024

Dealership Rating
Employee Rating

Been with Bob Gillingham for years and hope to have positive experiences with Ken Ganley. More

by Joe w.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, Medakyn Vega- Bubba Andrade

Jun 21, 2024

Ken Ganley Ford Parma responded

Hello Joe, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

June 17, 2024

Dealership Rating
Employee Rating

My experience was great. We had CJ as our sales rep. She did a great job of showing me and my wife around and finding exactly what I was looking for. I would definitely recom More

by Crichardson14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Jun 18, 2024

Ken Ganley Ford Parma responded

At Ken Ganley Ford Parma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad you enjoyed your experience with C.J., and it was a pleasure having you at the dealership. We appreciate your review!

June 15, 2024

Dealership Rating
Employee Rating

Our salesman, Eric, is very friendly and helpful. He knows what we want and is always willing to check around to find exactly what we wanted. We have been working with Eric for many years and am ve More

by episkur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Asvestas

Jun 16, 2024

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We look forward to your next visit! Take care!

June 14, 2024

Dealership Rating
Employee Rating

I had a great experience at Ken Ganley Ford in Parma! Jeromy and Tracy were both very helpful, friendly, fair, honest, and knowledgeable. And I love my new to me (pre-owned) car! More

by Meyer1818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeromy Acord

Jun 15, 2024

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Dealership Rating
Employee Rating

Very nice, peaceful, un-rushed atmosphere. Even though CJ had to show me several different cars, she never lost her patience or rushed me! More

by ssoosa48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

Jun 12, 2024

Ken Ganley Ford Parma responded

We are very happy to hear that C.J. provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 06, 2024

Dealership Rating
Employee Rating

The service that I received recently for my new vehicle was out of this world and was fast and very efficient . More

by DAVIDHASTIE1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy, George Hadgigeorgiou , Scott Acker, Alicia Jeffery, Dave Moga, Will Monske, Ken Stafford

Jun 06, 2024

Ken Ganley Ford Parma responded

David, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team and look forward to working with you again.

June 05, 2024

Dealership Rating
Employee Rating

Ken Ganley Ford and the team were extremely helpful and patient with me as a first time car buyer. They corrected all the issues I had with the car, no questions asked. It made the whole process very easy More

by NKelling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Dan Overman , Dave Moga

Jun 06, 2024

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jun 07, 2024

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Thanks again for the recommendation, and have an amazing day!

May 28, 2024

Dealership Rating
Employee Rating

These guys work great and fast and are willing to work with you to help you get the best deal they really helped me out with getting approved at a good rate and a great truck very happy with there service More

by tmac90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

May 29, 2024

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2024

Dealership Rating
Employee Rating

Pam was only bright spot and not even her responsibility, everything else was a bad experience, commission of the facts when signing up for a hitch no mention of third-party doing it thought it was going to More

by LOUIEMODIC37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman, John Ruper, Matt Palffy, Nick Feruito, George Hadgigeorgiou , Scott Acker, Alicia Jeffery, Dave Moga, Will Monske

May 26, 2024

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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