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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
298 Reviews
4.7

298 Reviews

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298 Reviews of Tracy Sapienza

March 19, 2026

Dealership Rating
Employee Rating

Excellent I had a great experience with BOB at Parma Ken Ganley (FORD) Bob was awesome More

by CARRIFAZ53
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

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Mar 19, 2026

Ken Ganley Ford Parma responded

We’re thrilled to learn about your excellent experience with our Ford team. Tracy and the rest of our staff appreciate your kind feedback. We look forward to assisting you again soon.

March 16, 2026

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Employee Rating

3rd vehicle I've bought at that location. Always a great experience. George did a great job More

by davidfessler68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Bode

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Mar 16, 2026

Ken Ganley Ford Parma responded

We’re delighted to welcome you back for your third Ford Bronco purchase. It’s great to hear George provided outstanding support throughout your experience. We look forward to assisting you again.

February 25, 2026

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Employee Rating

I went to Ganley Ford after having a not so good visit. I was greeted and treated with respect. I didn’t feel pressure More

by BUGSBY5
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Albany, Matt Radeff

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Feb 25, 2026

Ken Ganley Ford Parma responded

Thank you for your five-star feedback. We’re glad our team greeted you with respect and kept the experience pressure-free. Congratulations on your new Ford and don’t hesitate to reach out if you need anything.

February 20, 2026

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Employee Rating

The service department there is great. I have had no issues in the 15 years I’ve been doing business there. More

by SAPIENZAJASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky, Matt Voloschuk, Mark Owens, Allan Pena

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Feb 20, 2026

Ken Ganley Ford Parma responded

Your loyalty over the past 15 years means a lot to us. Thank you for trusting our service department with your Ford F-150, and we look forward to serving you for years to come.

February 09, 2026

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Employee Rating

All went well. I did order a bed divider (not sure why the actual divider wasn’t included in the bed divider option), but the divider does not quite fit. I wish th More

by fritzwelker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Kristy Tomcho

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Feb 09, 2026

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, Fritz, please do not hesitate to let us know. We are always happy to help!

February 05, 2026

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Employee Rating

Good but this is the third survey I've had to do for this Stop please More

by Jvolszewski
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

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Feb 08, 2026

Ken Ganley Ford Parma responded

Thank you for choosing our dealership! We're always happy to help in any way possible.

January 12, 2026

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Employee Rating

they were very friendly. service was fast and efficent very nice and polite curtesy willing to wok with any situation More

by millifae
Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

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Jan 12, 2026

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 07, 2026

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Employee Rating

CJ was really good to me. She made buying my new car as easy as possible. She took her time with me and made sure I got everything I wanted. I will definitely get my next vehi More

by jasonjvb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, C.J. Overman

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Jan 07, 2026

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

December 30, 2025

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Employee Rating

Pam Koglman is the Best! Thank you John Rupper!!!! A+++ service…. We love our new Ford Bronco! More

by thomasfast1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

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Dec 30, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 18, 2025

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Employee Rating

The service was excellent when I purchased my car. The employees was very helpful and professional More

by mzkabrad09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, George Hadgigeorgiou, Dylan Yavorsky

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Dec 18, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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