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Tracy Sapienza
Tracy Sapienza at Ken Ganley Ford Parma

Tracy Sapienza | Page 30

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7
333 Reviews
4.7

333 Reviews

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333 Reviews of Tracy Sapienza

March 13, 2023

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Employee Rating

Austin was patient and professional. Great follow through and customer service. He was a pleasure to work with. George in service was also very understanding and easy to work with. G More

by MARYBETHBUSSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Simpson, George Hadgigeorgiou

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Mar 13, 2023

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

March 10, 2023

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Employee Rating

This was the most efficient car buying process I've ever had. They were nice. Fast. No pressure and fair trade. More

by Heidi N
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper , Brandon Taylor-Mitchell

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Mar 11, 2023

Ken Ganley Ford Parma responded

Heidi, thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

March 06, 2023

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Employee Rating

Very professional and attentive to their customers request and needs. Took their time to understand what the buyer is looking for ! More

by Lopeznikko73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, John Ruper

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Mar 09, 2023

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Mar 06, 2023

Lopeznikko73 responded

Very friendly and professional. And caring to customer needs.

February 23, 2023

Dealership Rating
Employee Rating

They have a reputation for outstanding quality, veracity, and integrity. I've relished doing business here both times I bought from them. Pricing on the cars and your trade in will be fair, the buying proces More

by Leary.britnee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi

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Feb 23, 2023

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us, Britnee! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

February 17, 2023

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Employee Rating

Amazing staff and they help you with your purchase and price range. Very satisfied and happy 😊 More

by mfigueroa962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Tom Yerace

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Feb 18, 2023

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

February 16, 2023

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Employee Rating

The service was excellent and they listened to all my wants! The sales guy and the finance team were not pushy and demonstrated the genuine desire to meet my needs regarding my budget. More

by Abby Lopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike LaScola

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Feb 17, 2023

Ken Ganley Ford Parma responded

Thank you, Abby! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and Tracy met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

February 14, 2023

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Employee Rating

Had a great experience with this dealership. Very professional and accommodating. Would highly recommend. A1 service More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, John Ruper

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Feb 14, 2023

Ken Ganley Ford Parma responded

Bob, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 13, 2023

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Employee Rating

We’ve bought two vehicles in the past three months. Everyone is friendly and helpful!. More

by jenniferlynnmenas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, Dan Overman

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Feb 13, 2023

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new cars! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 02, 2023

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Employee Rating

They do not provide all the information needed when servicing vehicle. No help or assistance either. They try to get you to buy a new car before fixing what's wrong... if they even do that right More

by Megd374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman , Carlyle Franklin, Dave Moga, Nick Seminatore

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Feb 06, 2023

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

February 02, 2023

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Employee Rating

They were attentive to my needs and very accommodating. Were patient and answered multiple questions. More

by danadane821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano , Brandon Taylor-Mitchell

Print
Feb 02, 2023

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

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