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Tracy Sapienza

Overview Reviews (309) Inventory (235)

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Tracy Sapienza

Tracy Sapienza | Page 30

Finance Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.7

309 Reviews

Overview Reviews (309) Inventory (235)

4.7

309 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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309 Reviews of Tracy Sapienza

July 01, 2022

Dealership Rating

Employee Rating

Our Ford Ranger brakes were fixed and truck was washed and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. and returned to us in a timely fashion. Very pleased with Tracy Sapienza for all her help with this. More

by bobcleo

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tom Yerace

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Jul 04, 2022 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2022

Dealership Rating

Employee Rating

Understanding and very helpful. Definitely will be coming back for my next car. I recommend!!! Definitely will be coming back for my next car. I recommend!!! More

by saraicaraballo

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Morgan Gallagher, Nick Feruito , Daniel Walker

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Jun 23, 2022 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

May 31, 2022

Dealership Rating

Employee Rating

everyone very nice,polite and helpful. very clean and comfortable atmosphere. worker keep you informed of progress. very clean and comfortable atmosphere. worker keep you informed of progress. More

by millifae

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: C.J. Overman, Dan Overman

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Jun 01, 2022 -

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

May 24, 2022

Dealership Rating

Employee Rating

Danny made the buying process fast and easy! The entire service team made sure I had everything I needed to drive away on the same day. Many thanks to everyone! The entire service team made sure I had everything I needed to drive away on the same day. Many thanks to everyone! More

by scorrigan

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Daniel Walker

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May 25, 2022 -

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 19, 2022

Dealership Rating

Employee Rating

The whole team took great care of me! Highly recommend them! Everyone went above and beyond! Much appreciated! Highly recommend them! Everyone went above and beyond! Much appreciated! More

by Ccotter2673

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi, Morgan Gallagher, Dan Overman

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May 19, 2022 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 20, 2022 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! Please don't hesitate to reach out if there's anything additional we can do for you.

May 10, 2022

Dealership Rating

Employee Rating

I was pleased with the way I was treated from the sales person to the sales manager. person to the sales manager. More

by albertovermanjr

Verified Customer

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: C.J. Overman, Dan Overman

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May 10, 2022 -

Ken Ganley Ford Parma responded

Albert, Thank you so much for choosing Ken Ganley Ford West! Congrats on your new purchase, and let us know if we can be of any more assistance!

May 05, 2022

Dealership Rating

Employee Rating

Working with Pam makes the process easy. She listens and finds a vehicle that fits our needs and budget. She listens and finds a vehicle that fits our needs and budget. More

by shoosh1970

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman , Scott Hill

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May 06, 2022 -

Ken Ganley Ford Parma responded

It's fantastic to hear that Pam provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

May 05, 2022

Dealership Rating

Very helpful and caring at first. Needed to come back in for service 2 days after purchase, which I was told was done the first time and was never done, had to come in again and wait Needed to come back in for service 2 days after purchase, which I was told was done the first time and was never done, had to come in again and wait 6 hours for it to be done. More

by jboothe118

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: C.J. Overman

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May 07, 2022 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visits in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

April 25, 2022

Dealership Rating

Employee Rating

Very personable and professional service. Easy to get an appointment that fits my schedule. Staff is great! Easy to get an appointment that fits my schedule. Staff is great! More

by lisa22blue

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Tom Yerace , Carlyle Franklin, Dave Moga, Ashley Neely

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Apr 26, 2022 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 20, 2022

Dealership Rating

Employee Rating

Courteous, prompt service, full explanations of questions, clean environment, explained new electronic dashboard more than once if needed, pleasant sales consultant questions, clean environment, explained new electronic dashboard more than once if needed, pleasant sales consultant More

by Mr. T

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman

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Apr 21, 2022 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Apr 22, 2022 -

Ken Ganley Ford Parma responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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