Tracy Sapienza | Page 5

The mechanics do a great job of fixing the problem. The service adviser kept me well informed as to the status of repairs. The service adviser kept me well informed as to the status of repairs. More

by Nxthome1 Verified Customer Verified Customer

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I had a fantastic experience working with Kristy. She was incredibly knowledgeable and took the time to answer all my questions without ever being pushy. I really appreciated how she went above and b She was incredibly knowledgeable and took the time to answer all my questions without ever being pushy. I really appreciated how she went above and beyond to make sure I found the right car and felt comfortable with the entire process. Her professionalism and genuine care made the experience smooth and enjoyable. I would highly recommend her to anyone looking for a new vehicle! More

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My dealer, Pam, was wonderful to work with. We were definitely on the same page! We were definitely on the same page! More

by patriciakoch Verified Customer Verified Customer

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2024 F150 Raptor 802-37 package Salesman-John I had been looking the Raptors for a couple of months. Then Ganley advertised a "NEW" Raptor at $8k off MSRP.  So I go look at it only to find out it was a been looking the Raptors for a couple of months. Then Ganley advertised a "NEW" Raptor at $8k off MSRP.  So I go look at it only to find out it was a demo with 5k miles on it!   Ooohkay-a sleazy bait and switch but I loved the truck so I bought it.   All went smooth until I got the truck back after Ziebart undercoating (Middleburg Hts location) which was part of the deal.  I did no other negotiating regarding the price or any addons. I was told the truck would be detailed inside and out-twice. Once during the sale and again after trip #1. Trip #1 (after sale) I could not believe what I was seeing! Ziebart did NOT wash the underbody before the coating. I found several spots where they sprayed over mud and dirt.  They missed about a foot across the whole back of the bed, above spare tire wasn't touched and many places missed as if they only sprayed in one direction. I also found the front skid plate scratched under streaks of black grease.  A 3/16 chip on the front modular bumper that was not there when I bought it.  I was told it would be taken care of.  Detailing wasn't done. Trip #2 Took it back to Ziebart again as I was told to do.  Much better, but still some minor spots missed that I took care of myself. When I picked up the truck again from Ganley, I found that they wiped off most of the grease-but no touch up or even buffed out the skid plate.  The chip on the bumper was touched up as if a little kid put it on.  Again-I'll take of that myself with a little bit of buffing-and the right color this time. Detailing wasn't done-again!.  I told the manager about it when I picked it up the 2nd time (John wasn't in that day) So I called "John" the next day who said to bring it back in again in for detailing (3rd trip). Me:  "who does the detailing?" John: "Ziebart". (they had the truck twice-why was'nt it done then) Me: "I don't want Ziebart anywhere near this truck". John "I am bending over backwards for you and I'll have to get you a price if it's done through the dealership" xxx? Me: "Never mind-I'll have it detailed myself. John-mumbled something then hung up. I'd would like to know how he bent over backwards.  Why was the detailing not getting done somehow my fault?  Why was me expecting the scratches on the skid plate and bumper chip to be fixed my fault?  All he had to do was make sure that what he said would get done got done.   At that point I was done with Ganley.  After the sale it seemed they were done with me. Haven't talked to anyone at this dealer since and will have any scheduled maintenance done at Liberty Ford where I have bought at least a dozen new personnel and company vehicles with ZERO issues. As a side note-They lost a sale of a Mustang Dark Horse ($92k) my son just bought from another dealer after hearing about all of this. More

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I needed a vehicle, I had no transportation available. George had me satisfied as quickly as possible, (vehicle needed to be transferred to the dealership) financing department was fast, and picking up th George had me satisfied as quickly as possible, (vehicle needed to be transferred to the dealership) financing department was fast, and picking up the new Ford was fast and so easy. Highly recommend, thanks George Bode and anyone else this pertains to. More

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Things went well. No problems or delays. I would recommend the Dealership to other people. No problems or delays. I would recommend the Dealership to other people. More

by woodiethompson Verified Customer Verified Customer

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I enters the store looking for a Ford Mustang Mach e and left with exactly what I was looking for and the financial deal I was hoping for. I am a happy customer. Fred Safran left with exactly what I was looking for and the financial deal I was hoping for. I am a happy customer. Fred Safran More

by fred Verified Customer Verified Customer

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George, was very informative about the work that needs done. He even offered water and coffee. Haha. The little things count. Thanks George done. He even offered water and coffee. Haha. The little things count. Thanks George More

by db3law Verified Customer Verified Customer

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Salesman were working with me all the way and got the kind of deal I was looking for kind of deal I was looking for More

by philipgullatta Verified Customer Verified Customer

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I’ve been buying my cars from Ganley for many years. Pam Koglman has always taken great care of me. Signing the papers with Tracy Sapienza is always a breeze. Thank you, Pam, Tracy, Tom, and everyone a Pam Koglman has always taken great care of me. Signing the papers with Tracy Sapienza is always a breeze. Thank you, Pam, Tracy, Tom, and everyone at Ganley Ford! Love my new car! More

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