"Extremely pleasant experience. Travis was a very..."
Extremely pleasant experience. Travis was a very attentive sales professional and the paperwork experience with Chris was also enjoyable. Very excited to have purchased a barely used Tiguan!
"Customer-focused and friendly. Travis was responsive and..."
Customer-focused and friendly. Travis was responsive and able to answer all questions, sent good photos to see the condition and features of the car I purchased. Chris Hayes made the remote purchase of the vehicle seamless. Craig met us at the airport to be taken to the dealership to pick up our car. He was very polite and professional. I highly recommend this dealership whether you live nearby or several states away!
"Travis was so great to work with. Very friendly and..."
Travis was so great to work with. Very friendly and professional! Eddie made the financing process go quick, smooth, and stress free. I would highly recommend this dealership to anyone!
"Travis and his team made sure that I got into the right..."
Travis and his team made sure that I got into the right car and most importantly the right financing with a bank. Joe Daniels did not take the first offer at a bad interest rate he actually worked to get me a better interest rate which no dealer has done before. Travis was no pressure at all I have been working with him for a few weeks made me feel comfortable and was in no rush to sell a car.
Other Employees Tagged:
"I had the pleasure of working with Travis Brockman, he is..."
- Grant Cowart
I had the pleasure of working with Travis Brockman, he is very knowledgeable about the vehicles! Him and his team made the entire transaction easy and a care free. I am in Love with my new Jetta GLI. Glad to be a repeat customer.
"This is my second time purchasing a car from Luther..."
This is my second time purchasing a car from Luther Burnsville Volkswagen. And just like my experience, this was was GREAT! The sales teams did an exceptionally well, facilitating our desire to view multiple vehicles and never once did they make us feel like we were a bother.
Hats off to Travis and team. Thanks a million again.
"2020, Covid, and buying a car.... there isn’t anything..."
2020, Covid, and buying a car.... there isn’t anything fun sounding about the challenges that can happen. Travis was more than patient with me. I was also in the process of moving so this all took much longer than I wanted it to. He was quick with responses to my questions and flexible with timing. I have been a loyal VW customer for over 10 years and this is just another example of why. Eddie in finance also helped me with some options to keep my new car looking in tip top shape for years to come. Thanks guys! Always appreciated!
"WOW! This was an INCREDIBLE car buying experience. I hope..."
WOW! This was an INCREDIBLE car buying experience. I hope this is the new age of car buying because it was very transparent, honest, easy, and affordable! The Luther brand especially is a worthwhile brand to stick with. The Luther Advantage is an incredible perk of shopping here. They also had the exact car I wanted, except it was cleaner, nicer, and had even more amenities than competitor cars selling in the area. I love my new (to me) car!!
I worked with Travis who reached out to me when the car was ready and arrived on the lot. He told me that this car was one I would be interested in seeing since I had described what I was looking for and what price range I wanted. When I asked when he was available he told me that his shift ended earlier than I could make it to the lot by, but he said he would also stay late if I needed to come later to see the car. He made his schedule work around mine which is the exact opposite of every other car shopping experience I had before coming here.
When I arrived, he had the car running and ready for me to test drive. I felt more like I was looking at a car with a new friend and less like someone was trying to push a car on me (like many sales experiences I've had before). He let me take my time and answered any questions I had. It was very easy and I felt like they wanted me to be happy with my choice. Travis let me test drive the car and encouraged me to drive it as long as I wanted to get a feel for it. He really cared that I got enough time with the car and wanted to make sure this was a car I liked.
After test driving, I was certain this was the car for me. I have had issues with figuring out the best loan option to go with because I didn't want to get stuck in a loan with a terrible company with bad customer service. Travis introduced me to Joe who helped me get my financing set up. I have an average to good credit score (under 700) and have had concerns with finding the right loan without getting rejected and having my score lowered. Joe ran my credit and loan application through a few places which only affected my score once and he got me a great loan! I am happy with my percent interest on top of the price of the car.
After securing the loan, he went through some warranty options for me which I found affordable compared to previous options I have seen before. When I voiced what I wanted and said I was looking for the cheapest options I could with what I wanted, he printed out multiple options for me to see cost and coverage comparisons and choose what was right for me. I ended up getting coverage of my car for major repairs that will cover me for the next 24,000 miles or 2 years.
The beauty of shopping here is that I felt they shaped themselves around what I needed to feel comfortable and happy. It is rare to find a dealership who wants to fit around you and doesn't feel like they are just trying to push you into any car. If you want a relaxed experience with the ability to get exactly what you are looking for, this is the place to go!!!
Other Employees Tagged:
Nice friendly staff was willing to listen to what we were looking for and provide options for that vehicle instead of trying to push us into something we were not interested in.
I have purchased many cars in my life and by far this was the most positive experience I've had yet. I definitely recommend this dealership.