Trent Gilliard
Trent Gilliard at Groove Subaru
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Trent Gilliard | Page 4

Service Advisor

Groove Subaru

5300 S Broadway
Englewood, CO 80113

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4.1
46 Reviews
4.1

46 Reviews

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46 Reviews of Trent Gilliard

January 12, 2023

Dealership Rating
Employee Rating

The team at the service center never disappoint. They don’t oversell or waste your time running you around with options. We only use this location to service all of our vehicles. More

by TOMANDCHRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2023

Groove Subaru responded

Tom and Christina, thank you for taking the time to share your kind review and recommendation of our team with us here!

January 03, 2023

Dealership Rating
Employee Rating

Prompt in taking care of our service needs and explained everything that was done, answering all our questions. We always appreciate their friendliness and kindness in making us feel special. More

by Cynthia Carlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Cooper

Jan 08, 2023

Groove Subaru responded

Cynthia, thank you for taking the time to review your experience with our store!

December 30, 2022

Dealership Rating
Employee Rating

Friendly and quick service! Thanks to Trent for the help getting my new key and recalls handled. More

by JustinP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2023

Groove Subaru responded

Justin, thank you for taking the time to review your experience with our store!

November 28, 2022

Dealership Rating
Employee Rating

They are very difficult to get ahold of, and do not call you back when you leave a message More

by Alli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 04, 2022

Groove Subaru responded

Alli, we are sorry to hear this. Please reach out to our Service manager Brian directly at bolson@grooveauto.com with your phone number so we can call you back. Thanks!

November 08, 2022

Dealership Rating
Employee Rating

The people and service are always great. However, even with a booked appointment it always takes more than one day to complete the service. More

by haig.cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2022

Groove Subaru responded

Cynthia, thank you for the feedback. We greatly appreciate your business and know your feedback has been shared with management.

November 05, 2022

Dealership Rating
Employee Rating

Vehicle was Finnish on time, kept me posted through the day with updates and the pick up was fast and easy More

by TTYGILLIARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 06, 2022

Groove Subaru responded

Thank you for letting us know how quickly your service was performed!

November 02, 2022

Dealership Rating
Employee Rating

It was easy to schedule the appointment. Everyone is friendly, helpful and accommodating to schedule needs. More

by enlewis01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brett Tossie

Nov 06, 2022

Groove Subaru responded

Thank you for working with us and for choosing Groove Subaru Service!

November 01, 2022

Dealership Rating
Employee Rating

Haley has been wonderful. Plenty of timely info, polite and considerate. I hope my Outback will be working as well!! More

by SALLIELAR
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Haley Blouch

Nov 06, 2022

Groove Subaru responded

Thank you for sharing your kind words about Haley, Trent and the team at Groove Subaru with us all here!

October 18, 2022

Dealership Rating
Employee Rating

Most incredible service every this was complete the first visit and was Finnished before the time they told me More

by TTYGILLIARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 23, 2022

Groove Subaru responded

Thank you for taking the time to let us know - we appreciate your business!

October 13, 2022

Dealership Rating
Employee Rating

I waited for over 2 hours beyond my appointment time to find out service hadn’t even started on the oil change. And hadn’t checked the washer tubing to give me a quote. Took the lLyft home. Later I was pre More

by LCTASTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 17, 2022

Groove Subaru responded

Hello, it looks like your experience was less than exceptional. If you have further comments about your visit, please reach out to our Service manager Brian directly at bolson@grooveauto.com so we can improve our service. Thanks!

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