Trent Gilliard | Page 5

Inaccurate tire measurements were reported. Inspection sheet states LF=2, RF=3, LR=5, RR=4. I measured tread as LF=5, RF=5, LR=7, RR=6. Brake pad measurements were correct but the pic of the re Inspection sheet states LF=2, RF=3, LR=5, RR=4. I measured tread as LF=5, RF=5, LR=7, RR=6. Brake pad measurements were correct but the pic of the rear brakes does not show the pads, just a pic of the caliper. Also we had a wheel alignment done but we were not given a printout of the alignment specs/readings. Given that they measured the tires incorrectly, how do we know they did the alignment correctly? More

by janinebaldwin Verified Customer Verified Customer

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Close to home which is important to me. Easy to make appointments. Like the fact that they check the whole car. Easy to make appointments. Like the fact that they check the whole car. More

by Bbbernhard Verified Customer Verified Customer

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Very happy with the bulb replacement. And with a low charge. And inspection was great And with a low charge. And inspection was great More

by smartinez236 Verified Customer Verified Customer

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I just had my car serviced at Groove Subaru. Trent was my assigned service rep. I dropped my car off on 1:30 pm on Friday and was not contacted once by Trent. I had to call many times to try to Trent was my assigned service rep. I dropped my car off on 1:30 pm on Friday and was not contacted once by Trent. I had to call many times to try to get an update on my car and finally drove to the dealership on Saturday to speak to them in person. I was never informed on Monday about the service provided for my car and was available for pick up. This is by far the worst service I have ever encountered. I even talk to the Service manager and he said that Trent had contacted me which was obvious a lie or he called a wrong number. I do not recommend Trent for a service rep or Groove Subaru service department. More

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Do not judge based on negative reviews. I’ve worked in this industry a long time and Everyone wants to say something negative but nothing positive. These ladies single handedly turned the w I’ve worked in this industry a long time and Everyone wants to say something negative but nothing positive. These ladies single handedly turned the worst week ever into something positive. Hayley and tiannah are two of the sweetest beings alive. They will help you out in anyway they can. I cannot recommend this place enough… They are literally the best. More

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The service staff was Professional and friendly and willing to solve the puzzle that I presented. willing to solve the puzzle that I presented. More

by Skigrl Verified Customer Verified Customer

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