Trent Jackson

Everyone I have spoken to has been great. Trent, Marcus, Ryan, and Ashlie. The process to buy was easy. All my questions have been answered. They have all been quick to respond to me whe Trent, Marcus, Ryan, and Ashlie. The process to buy was easy. All my questions have been answered. They have all been quick to respond to me when I’ve reached out for any clarification. Gates has a great team in South Bend! More

by mrpazuzu Verified Customer Verified Customer

Report | Print

Test drive and purchase profess was quick and easy. Existing scratches and scuffs were removed free of charge Existing scratches and scuffs were removed free of charge More

by mikekopczynski1997 Verified Customer Verified Customer

Report | Print

Gates puts their all into make sure that customers drive off happy. The lifetime powertrain warranty is really something that sets this dealership apart from the others. off happy. The lifetime powertrain warranty is really something that sets this dealership apart from the others. More

Report | Print

Because of a previously outstanding experience with buying a new 2020 Silverado from Gates Chevy, we chose to purchase our 2025 Highlander from Gates Toyota and wow, just as good of an experience. Tre buying a new 2020 Silverado from Gates Chevy, we chose to purchase our 2025 Highlander from Gates Toyota and wow, just as good of an experience. Trent sacrificed personal time on Saturday to stay as long as we needed to have every question we had answered. The followup from Gates Chevy was so good, I have every reason to believe that the followup from Gates Toyota will be equally as good. There are many other dealerships that were closer and driving the 3 hours to purchase was so worth it! More

by jwhite55 Verified Customer Verified Customer

Report | Print

The financial department doesn't explain the financial part throughly, they just want to make a sale, and take advantage of women who don't understand, and take your money. part throughly, they just want to make a sale, and take advantage of women who don't understand, and take your money. More

by jenny.vance823 Verified Customer Verified Customer

Report | Print

Trent Jackson is always great to deal with and helpful in every detail. I enjoy working with him each and every time. Additionally, the service department is always terrific and look forward to continue serv every detail. I enjoy working with him each and every time. Additionally, the service department is always terrific and look forward to continue servicing my vehicle. More

by DTD2916680 Verified Customer Verified Customer

Report | Print

Fast and friendly experience! Trent notified me of a Tundra that had arrived that day...made the deal in a couple of hours and we were on our way. Tundra that had arrived that day...made the deal in a couple of hours and we were on our way. More

by BB Verified Customer Verified Customer

Report | Print

All the staff and sale team were very nice and helpful. I got the feeling they did everything they were allowed to do. But I felt I paid more than I should have to get the forever warranty. Had to pay stick got the feeling they did everything they were allowed to do. But I felt I paid more than I should have to get the forever warranty. Had to pay sticker, not the advertised price on line. Also undercoating was $699 when Ziebart charges $399/$499. Depending if they went up into the doors for rustproofing. Still trying to figure out if that was done. I need to call them and ask. But got it because I have no way of getting it there myself and leaving it. So that was a help to me and worth the extra cost. Also it only had 1/4 tank of gas when I picked it up and it was somewhat dirty. Several of my co-workers commented on that when I drove it to work later that day. All in all the experience was wonderful compared to my experience when I bought my 2005 Trailblazer in 2005 at the Gates used car lot down town South Bend. That was bad and I was very apprehensive about buying from Gates again. But hopefully this will all work out this time and I will be very happy with my RAV4 for years to come. More

by JBACSA Verified Customer Verified Customer

Report | Print

Mike Fahey and Trent Jackson were absolutely fantastic to deal with. Mike spent a lot of time allowing me to drive numerous vehicles so that we could experience the difference between all of them. Mike did deal with. Mike spent a lot of time allowing me to drive numerous vehicles so that we could experience the difference between all of them. Mike did not pressure me at any time to buy right now, and he was very informative about the vehicles we test drove. If he did not know the answer to something, he would find out. We went in on a day that we were ready to make a decision, Mike was off that day. However, Trent, who works with Mike, allowed me to drive another car yet, then we briefly discussed some numbers with one of the managers. The color car we wanted was not there, so I gave them a deposit and they had it there the next day. I was very impressed with everything Gates Toyota and these two gentlemen, as they made our car buying experience very pleasant. If you are in the market for a new or used vehicle, I HIGHLY RECOMMEND going to Gates Toyota in South Bend, Indiana on Ireland Rd. More

by PAPASMURF25485 Verified Customer Verified Customer

Report | Print

HELP!!I previously responded to your survey request, HELP!! I previously responded to your survey request, with Five Stars across the board. HOWEVER, I do have one problem I have been unable to resolve HELP!! I previously responded to your survey request, with Five Stars across the board. HOWEVER, I do have one problem I have been unable to resolve. All of your (TOYOTA's) emails are going to an old address, to an account I seldom use. PLEASE CHANGE to: PMCMAHON.LLC@GMAIL.COM I will not be responding to anything sent to the old address, so please resend any critical messages to this updated address. Thank you Pat McMahon More

by Pmcmahon.llc Verified Customer Verified Customer

Report | Print