Trey Norwood | Page 10

Great buying experience! We purchased a 2016 Outback and could not be happier with the car or the buying experience. This was our first new car purchase in over 10 years and We purchased a 2016 Outback and could not be happier with the car or the buying experience. This was our first new car purchase in over 10 years and we have never had an easier or hassle free purchase like this. Thanks to everyone there that made it enjoyable! More

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Second purchase at Crews This is my second purchase this year at Crews Subaru. My daughter totaled her first one and they helped make getting the next one seamless. This is my second purchase this year at Crews Subaru. My daughter totaled her first one and they helped make getting the next one seamless. More

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Fast, easy, no hassle We just bought our third family Subaru from Crews. All three experiences were fast, easy and without hassle. In addition to selling a great product, We just bought our third family Subaru from Crews. All three experiences were fast, easy and without hassle. In addition to selling a great product, Crews provides knowledgeable, friendly people to make buying a car actually enjoyable. Our dog loves visiting the showroom with us - an added benefit. We got one of our cars serviced while completing the closing paperwork - one stop shopping indeed! More

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2016 WRX bought at Crews Subaru I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experi I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experience was nothing short of excellent. During the two months before buying the car I visited the dealership twice. Before I came to the dealership in person I corresponded with Linda Breedlove via email. She was wonderful and helpful and she arranged for me to test drive a Forester the next day. My salesperson that day was Trey Norwood. He was polite, knowledgeable, and personable. There was no pressure applied to us to buy the car after the test drive. We left the dealership because I had more research to do about the car we wanted. Linda was in contact with me through reasonably frequent email communication and was available to help us when I needed it. I came to test drive a WRX about 2 weeks before my purchase and again Trey was so friendly and did not apply any pressure to purchase when I said I needed a couple more weeks to decide. On the day of purchase my wife and I again test drove the WRX I ended up buying. Trey was patient with us, allowing my wife and I to converse between ourselves before entering the show-room to work out the numbers. During the actual sale process there was the usual back and forth but the staff at Crews Subaru was reasonable and respectful. Jerry Peters the Used Sales Manager got involved because he was acting as sales manager that day. Jerry was cordial and bright. When we finally got to the number everyone was happy with the rest of the process was fast. Several staff at the dealership (whose names I didn’t catch) came by and shook my hand and congratulated me, stating “The WRX is such a cool car, you’re going to love it!” We met the service manager Jason Parish who gave me the rundown on the first necessary services as well as the break-in procedure for the WRX. He also told me the no-no's that would void my warranty (flashing the ECU). This makes the second car in my life I’ve bought new. This experience at Crews Subaru was outstanding. Each staff member was kind, respectful, and knowledgeable. I don’t ever plan on selling my WRX, but if I do I know there will be another great experience buying the next one at Crews Subaru. More

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Excellent Service Even though I wasn't buying a new car, the guys at Crews Subaru treated me like royalty!! They did everything possible to make my buying experience ha Even though I wasn't buying a new car, the guys at Crews Subaru treated me like royalty!! They did everything possible to make my buying experience hassle-free -- and they did it in record time!! I am very satisfied with my car. Fast AND efficient!! A GREAT COMBO!!! More

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My Third Subaru! I have owned Subaru's for the last 15 years. I bought my first Outback in 2000 and nine years later traded it in for a new Forester. When my daughte I have owned Subaru's for the last 15 years. I bought my first Outback in 2000 and nine years later traded it in for a new Forester. When my daughter needed a car, I gave her my Forester and bought a new Outback. This is the first time I have dealt with Crews (as I previously lived in another state). The entire experience was wonderful. Trey Norwood is knowledgeable, professional and friendly. No one tried any high pressure tactics; it was a very "low-stress" experience. The financial person, Pam Baker, gave me all the information I needed prior to my purchase, so I knew what my "out the door" amount and monthly payments would be. I can speak from years of experience when I say that Subaru's are reliable and that Crews is an excellent dealership. More

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Everything I have come to expect from Subaru I have always been around Subaru's, so when I was finally able to afford a new car and I needed one that was going to last me forever I knew immediate I have always been around Subaru's, so when I was finally able to afford a new car and I needed one that was going to last me forever I knew immediately who to talk to. A good friend of mine has worked for the company for many years so I was always exposed to the high quality vehicles and the high quality people who work with Subaru. From the moment I walked in the door it was a perfect experience because I disn't play any of the traditional car buying games with them and the dealership didn't play any with me because I knew I was going to get an excellent vehicle at an excellent price. The staff was friendly but not overbearing, and the atmosphere was relaxed. The only reason I have written this exact review sooner is because I am an engineer amd felt before I commented on the vehicle I should spend some time experiencing it so I I knew what I was talking about (ha). In a word the CrossTrek XT is a dream. The handling is excellent for a wide wheelbase. I get 34 MPG average just driving around, the sound system has a slight delay on picking up the bluetooth on my phone but that is expected, and the sound itself I great with a nice bass for stock speakers. This is a slight shifting delay when initially putting the vehicle into gear, but that is most likely because of the CVT adjusting the torque to gear ratio after shifting from reverse, but it has never been a hinderance. I am going to enjoy this car for the rest of its life, and whenever anyone I k of is on the market for a new subaru, I am going to point them in the same direction as the one I took. More

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UPGRADING TO A NEWER SUBARU A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the L A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the Limited would meet my requirements without any unnecessaary features. The people I worked with were quite helpful, knowledgeable, and patient. In particular I found Pam to be quite good at her job and conducted her work with much professional efficiency in completing the financial aspects of the sale. I don't normally buy extended warranties but I came away with one this time and only hope it serves me well. My only complaint with the deal is that I lost several hundred dollars because Crews does not participate in the Costco Auto Program, but then Trey and Robert helped mitigate that loss to some extent and I thank them. I look forward to many happy miles in this car. More

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Excellent Team work to provide customer satisfaction How do I approach a multicultural couple in their purchasing experience? Accepting the Challenge, Sales Team Trey and Carmelo ensured constant atten How do I approach a multicultural couple in their purchasing experience? Accepting the Challenge, Sales Team Trey and Carmelo ensured constant attention to customer detail, professionalism, and excellent tag team to ensure both couples had a welcoming experience regardless of language barrier. Kudos to Trey and Carmelo. How about the next day concern? No problem. they found a way and quickly resolved the remaining concern with the same customer satisfaction. Kudos to the Subaru staff for envisioning the next level of future customer service: The multicultural customers of the future Charleston SC. More

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Happy with our "crewsing" subaru We recently purchased a 2015 outback limited from Trey at Crews. He was easy to work with, knowledgable, and not pushy in the least. We met him in the We recently purchased a 2015 outback limited from Trey at Crews. He was easy to work with, knowledgable, and not pushy in the least. We met him in the parking lot on his day off,,,and made the deal two days later. We also met mark Taylor in service to answer some of our questions. Everyone should meet the service manager before they buy a car. Jason in finance was great as well. Speeding up the process It was not the dreaded 6 plus hours in the dealership. It was fast and painless! Thanks trey and gang!! More

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