Trey Norwood | Page 11

Our Outback purchase Trey did a super job showing why we should buy a Subaru. And we did !!!! We find that the value of our Outback outpaces the other vehicles we looked Trey did a super job showing why we should buy a Subaru. And we did !!!! We find that the value of our Outback outpaces the other vehicles we looked into. This value is a combination of price, quality and features. More

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They came half way. I am a tough customer, because I drive a hard bargain. But I knew that the car which I was buying was worth their asking price. I got them to come h I am a tough customer, because I drive a hard bargain. But I knew that the car which I was buying was worth their asking price. I got them to come halfway and I was very satisfied. More

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Great purchase experience Many thanks to Trey and Pam for helping me get the perfect car. I have purchased a number of new cars over the years, and this has been my most pleasa Many thanks to Trey and Pam for helping me get the perfect car. I have purchased a number of new cars over the years, and this has been my most pleasant experience. Trey was attentive to my needs and desires in a car and helped me order the perfect Subaru for me. Pam was amazing in helping with the financing. I can honestly say that this has been a delightful experience. I would highly recommend Crews Subaru to anyone looking for a wonderful automobile sold by a knowledgable, friendly, professional team. More

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Great Customer Service!! My experience buying my first brand new car as an adult was extremely quick and easy. I'm very happy with my new purchase :) Thanks Trey! My experience buying my first brand new car as an adult was extremely quick and easy. I'm very happy with my new purchase :) Thanks Trey! More

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None better!!! Crews Subaru and Trey Norwood are the best. The entire process was a pleasure. Professional, fair and committed to satisfaction. I wouldn't go to any Crews Subaru and Trey Norwood are the best. The entire process was a pleasure. Professional, fair and committed to satisfaction. I wouldn't go to any other dealer. Crews should be very proud of their staff and their business philosophy. 5 stars all the way!!! More

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Stay Away.....incompetence runs deep here We first visited Crews Subaru of Charleston in February to look at a new Outback. My wife was very interested in this particular vehicle and Trey Norw We first visited Crews Subaru of Charleston in February to look at a new Outback. My wife was very interested in this particular vehicle and Trey Norwood was our sales representative while we were looking. After we test drove the car and did a little more research at home we discovered that a new model was going to be released this year around July. We were in contact with Trey to let him know that we were interested in the new model whenever it becomes available. Trey assured us he would let us know when they would be rolling in. We had full faith in this process and when they became available we would get a phone call telling us to come on in and check them out. July rolls around and we are constantly checking the inventory that you carry to see if the 2015 Outbacks have arrived. We finally found them in your inventory and decided to drive up on a Sunday to just check them out on the lot because we couldn’t make it in at any other time for that week. At this point we expected Trey to call us at anytime to let us know the new Outbacks were available to come on in and check it out. Nobody called. I guess if your not buying in the immediate future your gone and forgotten. We decided to come up on a Saturday and check them out. We walked in and Trey was busy with another customer so at that time we were introduced to Ed Roberts. Ed was nice that day showing us the new Outbacks and accommodating our request to look inside of a few different ones. My wife decided she wanted some options on the Outback that you didn’t have on your lot. We wanted a loaded with every option white Outback with light leather interior. We just didn’t want the 6 cylinder we wanted the 4 cylinder. So after we were given offers on the Silver Outback that you had on your lot with the options we liked my wife decided she would just wait to get the color combo she wanted. Our plans were to trade in a 2004 Toyota 4-runner with about 125,000 miles on it. We were the only owners of this vehicle for 10 years and it was in great condition. The appraisal came back at $7500 for our trade in. After a little negotiation your staff decided they would come up to $8500 for our trade in. We were also negotiating the price of the Outback as well. The package we selected MSRP was about $34,000. Ed went to someone in the front of the building at that point and spoke with a manager that agreed on the price of $32,000. So we were set! We were getting the price and the trade in value we wanted. Now Ed insured me that he would be looking all over the southeast for our Subaru. If he couldn’t find it over the next week he would be ordering it for us. Either option was fine with us. So, a few days roll by and we don’t hear anything. My wife and I discussed our options at this point and decided that we have waited 4-5 months already what is another 60 days or so if we wanted to order one. So I called to speak with Ed again about ordering the vehicle. I couldn’t get him on the phone and when we finally did speak I told him we wanted to order the Outback and I reiterated our price and trade in value. Ed assured me that this part of the deal was solid and done. We just need to get the car Ed said. Ed told us he had never ordered a car before so he was going to have to check to see what he had to do. The next day rolls around and we didn’t hear from Ed. I called the dealership to speak with Trey at this point hoping that he had little more experience and could speed along this process. So I spoke with Trey and he assured me that we didn’t need to order anything. He said there will be a flood of these new Outbacks hitting the southeast over the next couple weeks and he could snag the one we are looking for from another dealership and have it to us much quicker than ordering. So now I felt like Trey was on it and was going to work with Ed to make sure we could get our car asap. A week or so rolls by and we didn’t get as much as an e-mail or phone call to let us know how the process was playing out. So I decided to start researching all of the dealerships in the southeast for this particular Outback. I found one in Gainesville, Florida and called to talk to Ed or Trey about this particular car. I was able to get in touch with Trey a little easier so I spoke with him around 10am in the mooring. He said that some executives were in town from Subaru so it might be a little slow going as far as seeing if he would be able to get the car from Gainesville. So I told him to please find out if it could happen and we had spoke with Ed the day before about just coming up and ordering the Outback anyway. Ed had told us to come in after 3pm because he had a delivery of a new Subaru to a doctor that just purchased. Told him that works for us. So now we are headed to the dealership with hopes that Trey could get the car transferred from Gainesville and if not we were going to be giving a deposit that day to order our new Outback. We showed up a little earlier at 2pm than Ed wanted us to. When we arrived Ed, Trey, and several other guys were sitting out front on a bench and standing around talking. Trey started to walk in and Ed kind of stared at us as another salesman asked what he could do for us. I told him I am here to speak with one of these 2 guys pointing at Ed and Trey. First thing I wanted to ask Trey was if we were getting the Outback from Florida. He said he had not had a chance to look into it yet because of “the meetings”. So 5 minutes later Trey spoke with someone somewhere or looked something up. He came back to us with we don’t even trade with that particular dealership. Okay sounds good, just don’t know why he waited until we walked in the door to find out the information. Now we are going to order. Trey and Ed speak with someone up front and came back to us with the price of the car and the trade in value they were going to offer. The price of the car went up from $32,000 to about $33,400 and the value of our trade went to $7,500. When this was presented I was extremely frustrated! We had already agreed on the price and the value of trade, so why was I going to have to go through this process again. Told them what was agreed upon last time and they went to the person in the front again. They came back with the car being at $32,000 and the trade at $7,500. Had I not shaken someones hand and had this agreement with Ed, which he even now was telling me that is what the agreement was he just couldn’t do anything to make it happen. So, I was done! I wanted nothing else to do with this dealership or any Crews dealership for that matter. This could only be indicative of what was to come in the future with this dealership for the life of the car. My wife and I walked out and told Ed that we would not buy the car from them and to call us if he could come back to his original agreement. We never heard from Ed, Trey, or anyone representing your dealership after that. To be honest after our experience that is what I expected, sad to say. I was trying harder to sell myself a Subaru than the salesman that actually work there.Since this happened, I listed my 4-runner on auto trader and cars.com. Within 1 week I sold the car for $11,000. Not saying that is what I would have wanted in a trade but your appraisal department may need some additional training because they obviously could not see the value in my car. After the car was sold we went down to Fred Anderson Toyota and looked at a new 4-runner. We met Jeff Lenz who was more than happy to accommodate any of our requests. We finally decided on a 2014 4-runner limited and we were going to have to order it because we wanted 4 wheel drive. Jeff found one and gave us the time frame as to when it would be in. We agreed on a price that involved no negations, Jeff simply asked what I expected to pay and we got our fair price. We were excited to buy the new car now that not only did we find the car we wanted but the right dealership to bring our business to. During the waiting time Jeff called to give us updates on the cars arrival and also texted throughout the process with information we needed or requested. I called Jeff several times to ask some specifics and every time I called he answered the phone, at work at home it didn’t matter he was our salesman and was going to what it took to make us happy. I couldn’t have been happier with our experience with Jeff, he went above and beyond. Do we have a friend in the car business? Yes we do, Its Jeff Lenz at Fred Anderson Toyota of Charleston. Sincerely, Brian D. Wilkinson More

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Wonderful, better than expected from a car dealership. Trey was wonderful, he listen to me and what I needed in a car and what I wanted . Trey found my dream car and at the price I could afford. I would re Trey was wonderful, he listen to me and what I needed in a car and what I wanted . Trey found my dream car and at the price I could afford. I would recommend Crews to everyone I know. . More

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Wonderful Experience Working With Trey Our sales consultant, Trey Norwood, was exceptional and exemplary. He did not pressure us to purchase the vehicle and was extremely informative and k Our sales consultant, Trey Norwood, was exceptional and exemplary. He did not pressure us to purchase the vehicle and was extremely informative and knowledgeable. We felt like the price was fair and Trey was straight-forward with us. He catered to us while we waited for financing and described all the features of the vehicle before we drove it off the lot. He even set up my wife's Bluetooth. We felt comfortable working with Trey and would recommend his services to any of our friends. More

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Great Experience from Start to Finish I was purchasing a used Subaru for my daughter who is in school in Charleston, and the transaction was handled via the internet, telephone and mail. I was purchasing a used Subaru for my daughter who is in school in Charleston, and the transaction was handled via the internet, telephone and mail. Linda Breedlove did a great job answering my questions and concerns via email and on the phone, Trey Norwood handled the test drive and paperwork with my daughter to her desire, and Pam Baker did a great job of follow up with the sales, licensing and tax paperwork via phone and the mail. A very good experience, and I would recommend Crews based on our purchase. More

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Trey Norwood did an exceptional job from the first hello. He greeted us as we were walking the lot and answered every question with great detail. When it came time for the negotiations, my wife and I felt He greeted us as we were walking the lot and answered every question with great detail. When it came time for the negotiations, my wife and I felt Trey was on our side in getting us the best deal possible. We would highly recommend Trey Norwood and the entire Subaru staff when purchasing your next vehicle. More

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