Trey Russell | Page 8

Customer Service Knockout!- I was very pleased and happy with this dealership and its' team. Not having to beat traffic- Grant was awesome enough to text me some photos of the t I was very pleased and happy with this dealership and its' team. Not having to beat traffic- Grant was awesome enough to text me some photos of the truck to make sure it was what I was looking for before coming in. It ended up being the truck I bought. From the moment I walked in the door, they were always respectful and very accommodating when it came to getting the work done to get me home in my truck that day. Between Grant and Trey, I couldn't have been more taken care of. I come from a Chevy family but couldn't be more excited to drive this F350 onto the ranch and show the family the new addition. More

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Awesome Everyone we meet was nice and helpful. Jared Wingard was great. He listened to what we wanted and how much we could pay. He found us what we wanted. Everyone we meet was nice and helpful. Jared Wingard was great. He listened to what we wanted and how much we could pay. He found us what we wanted. We live our truck. More

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New truck purchase There is not enough that I can say about this dealership and the way that they take care of their customers. Our salesman Reuben Krause is so easy to There is not enough that I can say about this dealership and the way that they take care of their customers. Our salesman Reuben Krause is so easy to work with and makes your experience so enjoyable that this is our third vehicle we have purchased from them and in four years will purchase another. From the general manager Trey on down their staff is impeccable. They do take care of business and their customers. More

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Great place to buy a truck or auto. Sam Pack's 5 Star Ford – Carrollton was a great experience I met with Reuben Krause who went way out of his way to get me in to a new truck and get me Sam Pack's 5 Star Ford – Carrollton was a great experience I met with Reuben Krause who went way out of his way to get me in to a new truck and get me the best price on my trade in. I could not have met a better man he listen to me on all my concerns and needs and then he went to work to handle all my concerns and needs. It was a great experience working with Reuben. I met with Reuben Saturday morning to look at the F250 Super Duty Lariat that he had picked out for me. I drove it and loved it. I wanted to keep the tires and wheels I had on my trade in so Reuben loaned me his truck to drive while he had the tires changed, filled up the gas tank, and washed the truck. It looked great. Also when I went to pick up I also got to meet Trey Russell (awesome man). Thank you everybody at Sam Pack’s 5 Star Ford for a great experience buying this truck. More

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Wonderful Oleg was amazing! Over the phone my husband gave him an idea of what I wanted. We went to the dealership and he had one vehicle out front that he thou Oleg was amazing! Over the phone my husband gave him an idea of what I wanted. We went to the dealership and he had one vehicle out front that he thought I would like. It was PERFECT!! The whole crew at this dealership made my vehicle purchase easy and painless! I will buy from them again and again! More

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"Best Experience Ever" I went to the Dealership on 9/5/2016 anticipating purchasing a new car. What a great experience. I have bought a number of new cars before from vari I went to the Dealership on 9/5/2016 anticipating purchasing a new car. What a great experience. I have bought a number of new cars before from various dealerships and this was the BEST AND GREATEST EXPERIENCE EVER. ABSOLUTELY NO HAGGLING! Rob Forgy is a great sales person and I will definitely recommend that anyone looking to buy a car at this dealership should ask for him. He is very helpful and professional. Also, Trey Russell is a great GM, very nice and helpful. FYI, I bought a 2017 Ford Escape SE. Mary D. More

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Smooth and enjoyable transaction. Everyone I dealt with was considerate of my needs and opinions while I shopped for a new car. There was no trying to sway me to anything more than I n Everyone I dealt with was considerate of my needs and opinions while I shopped for a new car. There was no trying to sway me to anything more than I needed. I had a fairly strict budget, and that was respected by everyone. The dealership is beautiful and the waiting areas are comfortable which make your time here seem shorter than it is even on a very busy Saturday. More

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Most effortless car purchase I've ever made I've purchased over 30 vehicles for myself and my company over the last 30 years. This was by far the easiest and quickest purchase I've ever made at I've purchased over 30 vehicles for myself and my company over the last 30 years. This was by far the easiest and quickest purchase I've ever made at any dealership. Their representative, Chandler Center, was knowledgeable and a very professional sales person. More

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Outstanding service on delivery of my 2016 ESCAPE LEASE I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me delivery of my 2016 Ford Escape was so smooth and fast.......It was remarkable .........Especially the perfection of MELANIE LUCERO.......I really did get 5 STAR TREATMENT FROM HER!!!! THANK YOU FIVE STAR FORD OF CARROLLTON. LENNY ROSENBERG More

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They stepped up big time! Trey Russell is a First Class Mgr! Under very difficult conditions, Trey Russell, Drew O and Bobby Richardson stepped up and made things right. I was sold a defective truck that leaked Under very difficult conditions, Trey Russell, Drew O and Bobby Richardson stepped up and made things right. I was sold a defective truck that leaked water. I was real upset and didn't want the vehicle because of the water damage. The home office of Ford was absolutely ZERO help. I was basically in deep. Trey stepped up, bought the vehicle back and replaced it with a vehicle that was fantastic. They gave me a loaner vehicle for the amount of time it took to replace the F150, and netted things out about as close as anyone could ever hope for. Trey and Sam Pack didn't need to do any of this. They could have laid it on Ford and washed their hands clean of it, but they took the high road and did the right thing. I can't thank them enough for everything they did to make the situation right. More

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