Trey Russell | Page 9

Best Dealership Period I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, managemen I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, management they are the best. Melanie is an outstanding sales person and for the 3rd time she has picked exactly what we told her we were looking for. Also big thanks to Trey Russell and Dennis White More

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Enjoyable, stress free experience Car pro recommendation excellent! Reuben Krause was the best sales person we have ever had. Financing with Brandon Matthews was extremely efficient, Car pro recommendation excellent! Reuben Krause was the best sales person we have ever had. Financing with Brandon Matthews was extremely efficient, painless, and timely. Best buying experience!!! Thanks More

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Working a deal I am buying a 2015 loaded Ford Focus from Sam Pack. The team was super helpful, easy to work with and so nice! From the salesman to the manager to the I am buying a 2015 loaded Ford Focus from Sam Pack. The team was super helpful, easy to work with and so nice! From the salesman to the manager to the finance department, everyone is working hard to get my deal done. More

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Don Wagner is THE BEST! My husband and I recently bought me a new Edge Titanium and I LOVE it! Don W. has sold us our last 3 vehicles, my father in law his Escape and put cou My husband and I recently bought me a new Edge Titanium and I LOVE it! Don W. has sold us our last 3 vehicles, my father in law his Escape and put countless friends into something new. His customer service, patience and understanding is exceptional. Thank you Don for always making our experience painless and quick. We received white glove service all the way through our process, working with Don, Trey and our finance guy David! Thank you Sam Pack Carrollton for taking care of us, our family and friends! Our car buying loyalty is definitely with you guys! More

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Excellent first time buyer experience Great experience as a first time buyer of new car. Our sales consultant, Alan Reynolds, was very helpful, patient and found us the perfect car. Great experience as a first time buyer of new car. Our sales consultant, Alan Reynolds, was very helpful, patient and found us the perfect car. More

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Fantastic, easy, did most on line and phone, breezed in and Rueben Krause and Bobby were fantastic. Used a referral from carpro, they were able to terminate the lease on my daughters 2014 focus and put us in a Rueben Krause and Bobby were fantastic. Used a referral from carpro, they were able to terminate the lease on my daughters 2014 focus and put us in a NEW lease on a 2015 escape SE for a great price with window tint, skylink and lease insurance plan for minor dings and stuff. This a great dealership and Rueben is first class all the way. Michael in finance was great also, no pressure, laid everything out. AXE 'EM JACKS!! More

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Purchase of Ford Edge Titanium The whole process went nicely with no glitches. I was not intending to buy that day, but simply to investigate the Edge and left with a brand new bea The whole process went nicely with no glitches. I was not intending to buy that day, but simply to investigate the Edge and left with a brand new beautiful cherry red Titanium with 12 miles on it. Everyone was most helpful and graciouis, making this the best experience I have had in buying a car. Now that I have a few miles on the auto, I can say that they have kept their word in obtaining an after market item for me, and answered my questions about functionality quickly and accurately. I intend to use the availabale technical support for the electonics as the occasion arises. All in all this was a very good experience, and the fact that I have a great vehicle doesn't hurt either. More

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refreshing experience with professional people categories of experience: 1. knowledgeable of specific product and the technical aspects of why the car and eqipment provide such good value 2. qu categories of experience: 1. knowledgeable of specific product and the technical aspects of why the car and eqipment provide such good value 2. questions answered clearly and concisely and if not known then found the experienced technical/sales individual to explain 3. exemplified the culture of the sam pack organization 4. little "wasted motion" in walking through the various processes to reach closure in an economical timeframe 5. felt strong personal involvement 6. great to see and speak with mr pack thanks ken sowards More

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Great People to deal with! My wife and I are repeat costumers of this dealership because the treatment we receive from all... from the salesperson, Eric Collins, to the finance My wife and I are repeat costumers of this dealership because the treatment we receive from all... from the salesperson, Eric Collins, to the finance dept., Justin McCarroll, the service dept., Oscar Jaramillo, to the General Manager Trey Russell, and all the the other wonderful people that work here they have all make my new car buying experience an enjoyable one. And we have got great deals! I will NOT go to any other dealership ever again. I have recommended this dealership to all my family members, my daughter, daughter-in-law, and son have all buy here and got the same great treatment. They sure know how to treat a costumer! More

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Excellent Experience! I had been shopping new cars for about 2 months and had been dealing with another local dealer for most of that time. I finally gave up and was referr I had been shopping new cars for about 2 months and had been dealing with another local dealer for most of that time. I finally gave up and was referred to the awesome team at Sam Pack's by a friend. I decided to give them a try at making me a deal (with little hope). After months of working with another dealer with the back and forth, I spent a couple of days (because I was out of town and only available via phone and email) before I was presented with a very pleasing deal! I spent less than 3 hours in the actual dealership before I was on my way home in a nicer vehicle than I thought I could afford. I am beyond pleased with my experience. Thank you to the family at Sam Pack's Ford. You guys rock! More

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