Trey Russell | Page 9

Outstanding service on delivery of my 2016 ESCAPE LEASE I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me delivery of my 2016 Ford Escape was so smooth and fast.......It was remarkable .........Especially the perfection of MELANIE LUCERO.......I really did get 5 STAR TREATMENT FROM HER!!!! THANK YOU FIVE STAR FORD OF CARROLLTON. LENNY ROSENBERG More

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They stepped up big time! Trey Russell is a First Class Mgr! Under very difficult conditions, Trey Russell, Drew O and Bobby Richardson stepped up and made things right. I was sold a defective truck that leaked Under very difficult conditions, Trey Russell, Drew O and Bobby Richardson stepped up and made things right. I was sold a defective truck that leaked water. I was real upset and didn't want the vehicle because of the water damage. The home office of Ford was absolutely ZERO help. I was basically in deep. Trey stepped up, bought the vehicle back and replaced it with a vehicle that was fantastic. They gave me a loaner vehicle for the amount of time it took to replace the F150, and netted things out about as close as anyone could ever hope for. Trey and Sam Pack didn't need to do any of this. They could have laid it on Ford and washed their hands clean of it, but they took the high road and did the right thing. I can't thank them enough for everything they did to make the situation right. More

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I Love My New Ford Edge Sport The staff was friendly, helpful and knowledgeable. The dealership had the car I was looking for plus extras. The staff was quick at getting the deal d The staff was friendly, helpful and knowledgeable. The dealership had the car I was looking for plus extras. The staff was quick at getting the deal done and getting us on our way. Absolutely love my New Ford Edge Sport! Thank You Trey Russell and Jack Verver for another great experience, 3rd purchase in 3 years. More

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Efficient We've purchased only 9 brand new cars in 48 years. This is the first time we actually drove out with the new vehicle on the same day, actually only se We've purchased only 9 brand new cars in 48 years. This is the first time we actually drove out with the new vehicle on the same day, actually only several hours, and not have to come back to take delivery. . The phrase "What will it take to get you into a new car today?" was never spoken. We were a Car Pro VIP referral so it was obvious we came to buy, not to 'kick tires'. While the paper work was being finalized and the car was being prepped we had a very nice visit with Jose, our salesman. More

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always five stars We have purchased multiple cars from Sam Pack Five Star Ford Carrolton and always got a great deal. Friendly and helpful service thru the whole proces We have purchased multiple cars from Sam Pack Five Star Ford Carrolton and always got a great deal. Friendly and helpful service thru the whole proces. More

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Best Dealership Period I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, managemen I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, management they are the best. Melanie is an outstanding sales person and for the 3rd time she has picked exactly what we told her we were looking for. Also big thanks to Trey Russell and Dennis White More

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Enjoyable, stress free experience Car pro recommendation excellent! Reuben Krause was the best sales person we have ever had. Financing with Brandon Matthews was extremely efficient, Car pro recommendation excellent! Reuben Krause was the best sales person we have ever had. Financing with Brandon Matthews was extremely efficient, painless, and timely. Best buying experience!!! Thanks More

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Working a deal I am buying a 2015 loaded Ford Focus from Sam Pack. The team was super helpful, easy to work with and so nice! From the salesman to the manager to the I am buying a 2015 loaded Ford Focus from Sam Pack. The team was super helpful, easy to work with and so nice! From the salesman to the manager to the finance department, everyone is working hard to get my deal done. More

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Don Wagner is THE BEST! My husband and I recently bought me a new Edge Titanium and I LOVE it! Don W. has sold us our last 3 vehicles, my father in law his Escape and put cou My husband and I recently bought me a new Edge Titanium and I LOVE it! Don W. has sold us our last 3 vehicles, my father in law his Escape and put countless friends into something new. His customer service, patience and understanding is exceptional. Thank you Don for always making our experience painless and quick. We received white glove service all the way through our process, working with Don, Trey and our finance guy David! Thank you Sam Pack Carrollton for taking care of us, our family and friends! Our car buying loyalty is definitely with you guys! More

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Excellent first time buyer experience Great experience as a first time buyer of new car. Our sales consultant, Alan Reynolds, was very helpful, patient and found us the perfect car. Great experience as a first time buyer of new car. Our sales consultant, Alan Reynolds, was very helpful, patient and found us the perfect car. More

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