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Trey Starnes
Trey Starnes at Autohaus BMW

Trey Starnes

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.9
118 Reviews

My name is Trey Starnes. I have been a service writer for a little over 4 years. I was an express technician for 6 years from 2015-2021. I am a true believer that bringing your beloved vehicle in for service is not a bad thing. It means you care and want your vehicle to last. I believe the same goes for service as a whole. With me, you will have confidence that I will provide you with accurate information and assist on giving you the best options for you to keep your vehicle running properly. You will find with me that you will be given kind, efficient, and great service. I love to get to know my customers and i cant wait to meet you and hear about your experience with me and our great service department

Dealership Experience

2 yrs, 6 mos

Industry Experience

10 yrs, 8 mos

Specialties & Trainings

technician training

express service writer training

4.9

118 Reviews

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118 Reviews of Trey Starnes

January 16, 2026

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Employee Rating

Wonderful experience. . Very helpful, very attentive, always calling me letting me know what's going on. More

by davidsiebert666
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed our services with a positive experience.

January 16, 2026

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Employee Rating

Professional and very helpful . Best BMW dealership in St. Louis area . I have owned multiple German cars but had best experience with them . More

by himanshu77
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Recommend Dealer
Yes
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Jan 20, 2026

Autohaus BMW responded

Thank you for your thoughtful review! We truly value your continued support and your feedback helps us grow and improve you with great service. Please don't hesitate to reach out if you ever need anything else.

January 16, 2026

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Area provided at dealership while waiting for service was very nice. I was kept advised of progress of service. More

by David
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Recommend Dealer
Yes
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Jan 21, 2026

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making all of customers happy. If there's anything else we can help you with please don't hesitate to let us know.

January 08, 2026

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Fast and friendly staff. Snack bar fully stocked and items fresh. Great video of car repair/maintenance, full service checkup. More

by raecocarwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Both cashiers

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Jan 08, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers and we're delighted to hear you enjoyed our services, along with the snacks and video. Thanks for having a positive experience.

January 08, 2026

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Always attentive to my needs. Courteous. Professional service in a timely manner. I have never been disappointed. More

by stevepphelps
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Service Communication
Recommend Dealer
Yes
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Jan 08, 2026

Autohaus BMW responded

Thank you so much for your kind words! It's always such a pleasure to work with you at Autohaus. We can't thank you enough for your support and can't wait to have you with us again.

January 07, 2026

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My experience with Autohaus BMW has been very positive. The service staff and technicians are excellent. More

by Samuel Wise
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 07, 2026

Autohaus BMW responded

Thanks for the review! We appreciate you taking the time to let us know about your experience here at Autohaus. We look forward to working with you again!

January 05, 2026

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Great service, nice dealership, nice loaners. Service and atmosphere make for an easy visit every time More

by Reviewer19
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 05, 2026

Autohaus BMW responded

Thank for the review and your gracious words! We're delighted to hear that you enjoyed the services hear at Autohaus. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again in the future!

January 03, 2026

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Employee Rating

I had an oil change. Two days later a light comes on check brake fluid. Not sure why that wasn’t checked during oil change. I drive 45 minutes one way to get my car servi More

by markcollins27
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Workmanship
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Recommend Dealer
Yes
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Jan 06, 2026

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making any necessary improvements. If there's anything specific you'd like to share to help us earn that full trust, please don't hesitate to let us know. We hope to have the opportunity to serve you even better in the future.

December 30, 2025

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Very family oriented , professional, smooth, helpful and friendly business. I have been taking my cars there for several years. They are very honest. Trey was my advisor today, but Chris C. has always been More

by STEPHANIE
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem

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Dec 30, 2025

Autohaus BMW responded

Thanks for the review! It's customers like you who inspire us to keep striving for excellence. We can't wait to continue serving you with the same level of quality and care in the future. Once again, thank you for your ongoing support and trust in us.

December 24, 2025

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Employee Rating

The service department does an extraordinary job. I never feel like they are trying to charge me more or do more maintenance than what is needed for my vehicle. I bought this car as a three-year-old More

by mjacob.stl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 29, 2025

Autohaus BMW responded

Thank you so much for your kind words! It's always such a pleasure to work with you at Autohaus. We can't thank you enough for your support and can't wait to have you with us again.

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