Troy Gregston | Page 3

Hands down the best car buying experience I have ever had. Kevin Sundstrom greeted me and in a few short hours was shaking my had and handing over the keys to a new Tacoma TRD Sport. Kevin listened to had. Kevin Sundstrom greeted me and in a few short hours was shaking my had and handing over the keys to a new Tacoma TRD Sport. Kevin listened to me and found the best match for me and my situation. I am amazed at how smooth and efficient the whole process was. I didn’t have to play the cat and mouse haggling that has been a major part of every dealership experience I have ever had. I was waited on hand and foot and treated like a real human and not a walking commission check. The lobby is incredibly user friendly and comfortable. I will never go anywhere else to buy. Great job Kevin and Wilsonville Toyota. Starting with Reilly Quinn and Taylor Diaz, super respectful and helpful, I requested to only use email at the beginning and that is what they did. Reilly scheduled my appointment and the rest is history. I can’t recommend this dealership enough. I had already been to another dealership and was offered a deal. After going over a few options that didn’t work for my budget, I showed Kevin the offer from a competitor and he quickly found a truck that was better than the offer and then beat the offer. Rather than pushing the higher payment and trying to sell me on that, he found a truck that checked all the boxes, especially my budget. Make sure you ask for Kevin when you go. Excellent beyond compare. More

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Lawrence made the process super smooth. He worked with me to get me to the price point I needed. I have zero complaints, this guy rocks! Wilsonville Toyota team as a whole was a fantastic e He worked with me to get me to the price point I needed. I have zero complaints, this guy rocks! Wilsonville Toyota team as a whole was a fantastic experience. Anytime a hiccup would arise, they would work with me to help me get to the best possible outcome. Genuinely felt like they were trying to work with me on everything. Really appreciated that! More

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Let’s get to the point of this review quickly: They talk a big game about customer service, but don’t care if stepping on you makes them money. My journey with Wilsonville Toyota started yesterday afternoo a big game about customer service, but don’t care if stepping on you makes them money. My journey with Wilsonville Toyota started yesterday afternoon (6/29/24). I spotted a beautiful used 4Runner on the lot. Nearing the time of upgrade of my current 4Runner I spent several hours of my Saturday going over numbers and then letting the staff know that I would return on Sunday to let my wife look over the car and finance numbers. We returned on Sunday with the 4Runner VERY much still available. We spent a couple hours going over numbers, but with a very hungry 8 year old we took a break and said we would return in a hour or so to complete our deal. While we were gone another interested party walked in a began the process of potentially purchasing the car. After returning we sat for almost another hour waiting to see if the person was going to actually purchase the vehicle (And they did). While I understand this is a business, but negotiations in good faith were trampled on. Our salesperson, Kaleb, was outstanding, helpful, friendly, communicative, and understanding. I have honestly not had a better experience with a car salesperson in the nearly 20 years I’ve been buying cars. His sales manager, Troy, well that’s another story. He talked down to my wife afterwards, telling her “I guess you learned a lesson.” I spoke with him as well. And… I guess, at least he was honest in our conversation - telling me “Well I have to run a business here and we have lots of people talk about buying a car, but don’t”. and “She drove 2 hours to look at the vehicle.” Um, I drove an hour - 2 days in a row. So, wow - me too! All you had to do was have ANY staff call us, when we had left to feed our kiddo and we would’ve said “yes” or “no” in an instant. Kaleb did call us when he returned from his lunch and we said “yes!!” Immediately. But, apparently his reach out to us was too late. Per conversation after returning we were told since we left the property, we were no longer 1st in line to purchase the car - good to know AFTER the fact. Not be harsh, but to be honest - Troy just didn’t care about doing the right thing. Unfortunately, I won’t get back the 5 hours over 2 days of time (not counting drive time) we invested in negotiating a deal or the feeling like I was betrayed. I would work with Kaleb again in a heartbeat. But honestly, that might be a difficult task if sales manager Troy is walking the floor. Just remember, Troy’s title is ‘sales manager’, not ‘customer service manager.’ Wilsonville Toyota: don’t tell people how much you care about their experience and then pull a move like this. Not a good look. Not at all. More

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My boyfriend and I had the pleasure of working with Cody. He made my first experience of buying a car the best. Such a kind gentleman, and would definitely recommend him to anybody. Not to mention, I am in l He made my first experience of buying a car the best. Such a kind gentleman, and would definitely recommend him to anybody. Not to mention, I am in love with my new car. Thank you, Cody!! More

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I had the most wonderful car buying experience working with Cisco! I got my dream car (a used c7 corvette) for a great price and he was terrific to work with. He showed me all my options in a low-pressure with Cisco! I got my dream car (a used c7 corvette) for a great price and he was terrific to work with. He showed me all my options in a low-pressure way, and helped me make the best choice for me. When we needed to sort out a small cosmetic issue on the rear bumper, Cisco made it super easy and low stress to negotiate a repair. And, Cisco went above and beyond to get it fixed for me quickly and easily. I couldn't be happier with the result and the experience. Thanks so much team Cisco! More

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AJ helped my daughter and I find the perfect car. The process was straightforward. No bull is real here. The cars are priced fair and they answered all our questions. If you want to buy a car witho The process was straightforward. No bull is real here. The cars are priced fair and they answered all our questions. If you want to buy a car without all the sales gimmicks Wilsonville Toyota is your best choice. AJ has the customers needs as top priority. He truly cares about his customers. More

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Luis was great to work with. Very knowledgeable and communicative. My car buying experience really was NO BULL! Very knowledgeable and communicative. My car buying experience really was NO BULL! More

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Wasif and the whole team at Wilsonville Toyota made the process painless. I would recommend Wasif and Wilsonville Toyota to anyone in the market for a new Toyota. process painless. I would recommend Wasif and Wilsonville Toyota to anyone in the market for a new Toyota. More

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Wilsonville Toyota isn't as awesome as they may come across. They will sell you a vehicle with numerous issues. And then when confronted with the issues regarding the vehicle they portray as if they a across. They will sell you a vehicle with numerous issues. And then when confronted with the issues regarding the vehicle they portray as if they are doing everything in order to work out the issues. The worst part is that they will paint this picture as if they are so great and they don't have to help and they are the only dealership that would even entertain vehicle issue after selling. And they will up talk themselves and their business as if you won't be bale to find anththing better! That's some narcissistic personalities if I have ever dealt with it. To add, the lack of communication amongst every lacks when there is an issue. The overseeing manager (Boyce) never gets back to you. Josh the sales manager was a complete waste of time and feeding you a bunch of salesman crap that I the end when had the information checked with another dealership confirmed that all of what he said was a lie! All the way down to Vaugh Allen, the absolute worst salesman to work with. He did not communicate. He evidently showed that he didn't care. That was also seen by another buyer that was working with him as well. If you can avoid Toyota Wilsonville I'd suggest you to do so. If you need proof of conversationa and or transcript messages. Please reach out. I don't want any other buyer or buyers to experience these folks. Good luck! More

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Everyone at the dealership was extremely friendly, communicative and responsive. There was no sales pressure and I appreciated that. communicative and responsive. There was no sales pressure and I appreciated that. More

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