Troy Gregston | Page 4

Do yourself a favor. Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement in Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement included a "We-Owe". I was promised they were going to facilitate reprogramming the second (Mazda) key with Fiat in order to remove an error code that was present on the dashboard, at the time of the purchase. Months later, they refuse to honor the "We-Owe". See below for a timeline of events. 08/28/23 - Almost a month of repeatedly calling them, before they scheduled an appointment with the service department. 08/30/23 - I dropped the vehicle off at Toyota’s service department. 09/02/23 - After they had my vehicle for a few days, I was informed that Fiat had a 2-month waiting time, and they were going to use a 3rd party locksmith, instead. I was told they needed to order a key from Fiat (1-2 weeks), and I would receive a call when it arrived. No call came. After 2 weeks, I made multiple calls and was repeatedly told that they would call back. Never happened. 10/13/23 - Month and a half later, I finally got an answer that they had received the key a week or 2 prior. They scheduled me an appointment, stating that my vehicle would remain on-site for approximately 24 hours while they had the locksmith come to reprogram the key. 10/20/23 - I dropped it off at about 9:45-9:50am. 10/21/23 - Received a call around noon, the next day. I was told that the locksmith failed to program a new key and remove the error code, claiming Fiat sent them a faulty key. They said they would need to order another key (another 1-2 weeks) and try again. After reviewing the dashcam footage, I discovered that they did not keep my car on-site. Instead, it was driven to a locksmith, in Beaverton, around 10:30am. Footage showed the locksmith spent all of 20 minutes inside my vehicle, finishing by 1:30pm. My vehicle was then left, in a shared plaza's parking lot, overnight. Toyota did not retrieve it until around 10am, the next morning. 2 hours later, I received the phone call. 10/23/23 - I decided to contact Fiat and see about a quote for programming the key, so that I could go directly through them and just ask Toyota to issue a check. Fiat stated there was no 2-month wait, and it could be taken care of immediately. Toyota’s service department then told me to talk with the finance manager. 10/24/23 - The finance manager said he had to discuss with the general manager and would call me back. No call back. 10/26/23 - Found out the finance manager went on vacation. 10/30/23 - Got in touch with the general manager. He refused to issue a check but said he'd cover the cost at Fiat, allowing it to be billed to their account. He said he notified Ron Tonkin Fiat. 11/08/23 - Fiat informed me that no one from Toyota has contacted them. I sent an email to Toyota’s general manager, including Ron Tonkin’s service manager. Toyota responded back with the okay. 11/09/23 - Fiat ordered a replacement key, stating it would take 5-10 days. 11/21/23 - Fiat scheduled a service appointment, stating it would take approximately 1 hour. 11/27/23 - I took my vehicle to the service appointment, at 9am. At approximately 10:15am, I was informed that a new key had been programmed, but the error code was still present. After looking into it for another hour, the following was determined: “RFH MODULE HAS HARD FAULT CODE WILL PROBABLY NEED TO BE REPLACED. IF WE DELETE THE MAZDA KEY IT COULD LOCK THE SYSTEM WHICH MEANS THE MODULE WILL HAVE TO BE REPLACED” Fiat stated that they did not have an RFH module on hand and would need to track one down. 12/06/23 - Fiat informed me that they were not getting a response back from Toyota, giving them the authorization to move forward. I again reached out to Toyota. They refuse to honor the “We-Owe” in our purchase agreement and stopped responding altogether. 12/12/23 - Filed a complaint with Better Business Bureau. 01/09/24 - Matter is now closed but unresolved. More

Report | Print

Excellent experience! From start to finish, I was treated with respect and courtesy! Highly recommend Wasif and Wilsonville Toyota! From start to finish, I was treated with respect and courtesy! Highly recommend Wasif and Wilsonville Toyota! More

Report | Print

This is now my third Tundra purchase with Chris Guidi at Wilsonville Toyota. He has made my truck buying experiences painless and enjoyable. He is professional, kind, and very accommodating. Hel has gone ab Wilsonville Toyota. He has made my truck buying experiences painless and enjoyable. He is professional, kind, and very accommodating. Hel has gone above and beyond to make sure I get the Tundra I wanted. I would highly recommend buying from Chris! More

Report | Print

It was crowded, but they helped me right away. They were set up to handle it. They were set up to handle it. More

Report | Print

We had a great experience. AJ listened to what we wanted and didn't show us things we weren't interested in. AJ listened to what we wanted and didn't show us things we weren't interested in. More

Report | Print

Max worked with me so that I could drive away in a vehicle that I was happy with and within a price range target. He and finance negotiated with me so I drove away in my dream SUV! vehicle that I was happy with and within a price range target. He and finance negotiated with me so I drove away in my dream SUV! More

Report | Print

very no nonsense and honest dealership. Chris Guidi, sales agent, was extremely helpful and professional. Chris Guidi, sales agent, was extremely helpful and professional. More

Report | Print

Love these guys. I’ve been doing business with this dealership and it’s high quality staff for years. Best customer service around! I’ve been doing business with this dealership and it’s high quality staff for years. Best customer service around! More

Report | Print

Steven Bailey went above and beyond for my wife and I. He has exceptional customer service. We traveled out of state to see a vehicle and Steven and his team at Wilsonville Toyota were more than accommoda He has exceptional customer service. We traveled out of state to see a vehicle and Steven and his team at Wilsonville Toyota were more than accommodating. They made the trip well worth it. I’m so happy with my new Tacoma and I’m more than happy with how Steven treated us. I’d recommend him and the entire crew at their dealership to anyone. Thank you again Steven. More

Report | Print

Luis and Wilsonville Toyota were easy to work with. Luis did a great job finding the right vehicle for my budget and style. This is our 4th purchase from them and we will be back again! Luis did a great job finding the right vehicle for my budget and style. This is our 4th purchase from them and we will be back again! More

Report | Print