U.B. Dominguez | Page 10

We have used Toyota of Lancaster in the past but stopped using them because we noticed our undercarriage cover was busted after we picked it up after service. We ended up going back for tires and when we go using them because we noticed our undercarriage cover was busted after we picked it up after service. We ended up going back for tires and when we got it back one of the hubcaps was not affixed properly . This last time we took it in, they informed us at the end of the day when everyone was gone that our brakes had less than 1 mm life left and it’s dangerous to drive. They also said they found a nail in the passenger seat tire and didn’t bother replacing it even with our warranty that they definitely knew about. Horrible service. Horrible. More

by ljtena Verified Customer Verified Customer

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Toyota of Lancaster is the best. They are always there for me. Thank you for everything. They are always there for me. Thank you for everything. More

by luismonterroso52 Verified Customer Verified Customer

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Excellent service. Swift and efficient. Professional feel. I know my car is always in good hands with Toyota of Lancaster. Swift and efficient. Professional feel. I know my car is always in good hands with Toyota of Lancaster. More

by JAVIERFRANCO1986 Verified Customer Verified Customer

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Not satisfied had car for 17 days it has a defective part can't drive, I was told the part will not be available until 8/31/24, I was also told by U.B. the service manager that Toyota do not give customers r can't drive, I was told the part will not be available until 8/31/24, I was also told by U.B. the service manager that Toyota do not give customers rental/ loan cars to customers, I had to go above U.B. and speak to a manager about my issue and I was given a rental, I'm not satisfied with paying a $13,000 down payment for a Brand new 2024 Toyota Corolla Cross SUV that I CANNOT drive, just paid a second car note and I'm still waiting for my car to be fixed, so this customer is not happy at all and I want the GENERAL Manager to know that, I purchased my car on 6/29/24 and it's been at the service center since 7/19/24, I discovered the leak on 7/17/24 took it to service on 7/18/24 and was told by U.B. it was safe to drive and it's not safe to drive the leak was worse that next day 7/19/24 I took it back and that's when I had to speak to a manager about my concerns and what I was told the day before by the service manager U.B. and of course they understood my concerns and agreed with me, to be honest I'm not really comfortable with that car because it's a Brand new car and as far as I'm concerned nothing should be wrong with the car, I'm still waiting for my car and today is 8/2/24. More

by LSENEGALVIRGO Verified Customer Verified Customer

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The service I received was professional, they addressed my concerns and my car was fixed timely. my concerns and my car was fixed timely. More

by EVELYNMOOSE Verified Customer Verified Customer

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Customer service the best knowledge of keeping my car going the best I appreciate them most of all. They keep me on the go wonderful family. Thank going the best I appreciate them most of all. They keep me on the go wonderful family. Thank More

by annsandridge1977 Verified Customer Verified Customer

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I highly recommend this dealership. Extremely professional I enjoyed their attention to detail. Dealership is on time and efficient Extremely professional I enjoyed their attention to detail. Dealership is on time and efficient More

by beazleywayne Verified Customer Verified Customer

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This dealership is extremely professional Doug was perfect in his explanation of their service and all the work was timely done. Couldn’t get any better customer service! perfect in his explanation of their service and all the work was timely done. Couldn’t get any better customer service! More

by beazleywayne Verified Customer Verified Customer

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Helpful and great service. Got me some quickly and out in a timely manner. Thanks Got me some quickly and out in a timely manner. Thanks More

by natalie.hernandezz Verified Customer Verified Customer

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Muy eficientes y los empleados amables los recomiendo para su próxima compra en Lancaster ca para su próxima compra en Lancaster ca More

by flor campos Verified Customer Verified Customer

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