U.B. Dominguez | Page 22

Erick Bravo did a great job. It was not his fault that the Service Dept took in excess of 3 hrs to change my oil and rotate my tires, even though I arrived on time for my sche It was not his fault that the Service Dept took in excess of 3 hrs to change my oil and rotate my tires, even though I arrived on time for my scheduled appt. More

by ECBERMAN Verified Customer Verified Customer

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Great follow up. Receptionist made sure to call me and followed up after. Thank you. Receptionist made sure to call me and followed up after. Thank you. More

by usmonicos16@gmail.com Verified Customer Verified Customer

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Need more customers service I didn’t feel like I was take care as customer care as customer More

by MAXWELL1234Y Verified Customer Verified Customer

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Fast and friendly service. We were greeted by friendly staff who answered our questions and stayed focused on our service needs: We were greeted by friendly staff who answered our questions and stayed focused on our service needs: More

by MISSMACK1968 Verified Customer Verified Customer

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No one ever calls back when they say they will. You have to call to get to someone. Fees are also not fully disclosed when being told there is a recall and you will need to partially pay for the re You have to call to get to someone. Fees are also not fully disclosed when being told there is a recall and you will need to partially pay for the recalled part. More

by starries_lilred Verified Customer Verified Customer

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Great except one instance. Things do happen. Overall, an exceptional experience. Best dealership I've ever dealt with. Things do happen. Overall, an exceptional experience. Best dealership I've ever dealt with. More

by rrollf Verified Customer Verified Customer

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This dealership is awesome, best in the antelope Valley! Their customer service is the best and each and every employee treat you excellent! Their customer service is the best and each and every employee treat you excellent! More

by KENNY.HEIL8 Verified Customer Verified Customer

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Did put gas cap on correctly caused a leak. Now need driveway cleaned. Smh upset Now need driveway cleaned. Smh upset More

by TYPICAL1YMEE Verified Customer Verified Customer

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Easy in - easy out. The only recommendation would be coffee and tea in the waiting area. :-) The only recommendation would be coffee and tea in the waiting area. :-) More

by ronhawkins0 Verified Customer Verified Customer

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There was a little hiccup in the beginning: I went to the dealership to receive a copy of my vehicle's service history, and there was a female employee who told me that might not be possible, because Toyota dealership to receive a copy of my vehicle's service history, and there was a female employee who told me that might not be possible, because Toyota of Lancaster recently switched to a new system called Tekion. I corrected her by informing her I had already spoken with someone that morning who stated that would not be an issue, and reassured me that my entire service history was available, and I would be able to receive a printout in-person at the dealership. After clearing that up, I was introduced to a manager who provided me excellent service. He was able to switch between the two systems to e-mail me a record of my complete service history. I did have to check for duplicates, but he was kind and patient enough to cooperate with me and provide me the missing record upon request. I really appreciate the manager's time, patience, and assistance. One issue that I have with previous service experiences I've had there is with my vehicle's brakes. I've mentioned numerous times to several employees that my brakes sound funny when I come to a sudden stop. There's also something wrong with the sensor, because it tends to go off when I'm driving downhill, and there's a curve with vehicles parked on the side. The employees would tell me that the sound I was hearing seemed normal, and I never felt like they were taking my concerns seriously. More

by MICHELE_H Verified Customer Verified Customer

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