Uros Matejic | Page 3

McGrath City Honda responded

We appreciate your recommendation and your loyalty. Our team, including Uros, is glad you find our staff helpful and knowledgeable. It's an honor to remain your go-to for Honda service. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

McGrath City Honda responded

Crimilda, thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! All of us at McGrath City Honda are glad to have you as a customer. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

McGrath City Honda responded

Thanks for noting our prompt, professional service on your Jeep. Uros and the team are glad we met your expectations and delivered everything in a timely manner. We appreciate your ongoing trust in us. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

McGrath City Honda responded

Thank you for trusting us with your Honda HR-V despite the appointment mix-up. We’re delighted Uros handled your oil change in an hour and washed your car to spare you another trip. We appreciate your feedback and look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

McGrath City Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Uros and our team, and we look forward to working with you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

McGrath City Honda responded

What a pleasure to learn that your appointment timing worked out perfectly and that Uros kept you informed every step of the way. We’re glad the loaner vehicle and updates via text and email met your expectations, and we look forward to assisting you with your next Honda service. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

McGrath City Honda responded

Thank you for praising our sales and service teams. We’re delighted that your Civic received top care. We appreciate your support and look forward to helping you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

McGrath City Honda responded

Providing a positive service experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Dana Grande Client Relations/ Process Improvement Manager dgrande@McGrathcity.com 773-836-3904

McGrath City Honda responded

It’s great to hear that Jeremy and the team could support you after your Honda CR-V was broken into. We understand how important flexibility can be and are glad we could adjust to your schedule. Please let us know if there is anything else we can help you with in the future. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com

McGrath City Honda responded

It’s great to hear that Uros provided polite and respectful service for your Honda Accord. We’re glad he took the time to explain all the maintenance needs clearly. We appreciate your feedback and look forward to assisting you again. Luis Gonzalez General Manager lgonzalez@mcgrathcity.com