Vanessa Harris | Page 9

I'm always suspicious of dealership service centers. Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the biggest profit center of any dealership. What caused me to be particularly unimpressed with this visit was the following: 1) Within 30 minutes of dropping off the vehicle I received the results of a 50 point (exaggerated) inspection along with multiple "recommendations" of additional things to have done. Red flags immediately go up! 2) I made the appointment online and (in addition to other services) requested one specific thing to be checked. When I picked up the vehicle I asked if that item had been checked. My Service Advisor had no clue but noticed my comment on the work order. Their response was "well, keep an eye on it and if it's still an issue let us know." 3) in the multipoint inspection the tire pressure was noted as 35 psi on a, ll 4 tires. When I picked up the , vehicle, I checked the pressure using the dashboard display. Numbers displayed were 38,37,38 and 36. Not sure if the computer is messed up or if the tech just threw in numbers on the report. 4) when an alignment is recommended without actually checking to see if the wheels are out of alignment, I don't see that as the kind of diagnostics a good service center would perform. 5) When I dropped off the vehicle I asked if they could apply any of your current coupons/discounts to the work being done. They said they would take care of it. I had to remind them of what the current offers were when I picked up the vehicle. Sorry, can't give you 5 stars this visit. More

by REGNARL Verified Customer Verified Customer

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Always friendly. Always attentive. Great crew and reliable work. Wouldn't take my Acura's elsewhere ! Always attentive. Great crew and reliable work. Wouldn't take my Acura's elsewhere ! More

by MICHAEL.MEO.OSBORNE Verified Customer Verified Customer

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Entire staff is courteous and professional. Advisor was very helpful and willing to exp[lain work performed and upfront costs of future vehicle needs Advisor was very helpful and willing to exp[lain work performed and upfront costs of future vehicle needs More

by DILO1 Verified Customer Verified Customer

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This most recent review is overdue! Since my last review I have had two trips to the Courtesy Acura service department and am thrilled to say that they have been fantastic. Back in th Since my last review I have had two trips to the Courtesy Acura service department and am thrilled to say that they have been fantastic. Back in the day a trip to the car repair shop was akin to a visit to the dentist for a root canal. The folks at Courtesy are top notch and wonderful to work with! Vanessa H. has been my contact and she is easy to talk to and to explain things that are needed. She always keeps me up to date on the services that I need or will need in the future so there is never a surprise. I can't thank her, and all of her colleagues, enough. It is a pleasure to finally provide this review. Bob More

by Bob Verified Customer Verified Customer

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My car was completed and returned to me prior to the specified time. Everything checked out and I was able to go about my day. specified time. Everything checked out and I was able to go about my day. More

by TCTIM Verified Customer Verified Customer

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It is good because I traste and the Diler ship they are doing good jop old the time doing good jop old the time More

by arnulfo-tellez Verified Customer Verified Customer

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The folks at Coutesy always provide excellent service and care to us and our Acura. care to us and our Acura. More

by DPSANBORN1 Verified Customer Verified Customer

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Vanessa is absolutely fantastic, the team is super helpful and quick at getting my car serviced helpful and quick at getting my car serviced More

by kjsmartastic Verified Customer Verified Customer

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I always have a great experience at this dealership and service center. I’m always well taken care of. service center. I’m always well taken care of. More

by sierraholand7 Verified Customer Verified Customer

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Needed a quick oil change and check-up before heading to Phoenix. Courtesy team didn't disappoint as they completed the service very quickly the same day. Thank you. Phoenix. Courtesy team didn't disappoint as they completed the service very quickly the same day. Thank you. More

by JDMLK2000 Verified Customer Verified Customer

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