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Vanessa Harris
Refer Me
903 Reviews
Dealership Experience
6 yrs, 11 mos
Languages Spoken
Cambodian
Croatian
903 Reviews
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903 Reviews of Vanessa Harris
Verified Customer
Helpful 
December 15, 2023
Courtest and efficiency is what is hoped for in a service appointment and that is exactly what you receive at Courtesy Acura. Always a pleasure doing business there. appointment and that is exactly what you receive at Courtesy Acura. Always a pleasure doing business there. More
by JGREEN.G5
Other Employees Tagged: Michael Wajler, Jack Aran, Travis Mckoy
November 23, 2023
Excellent service. Customer service went beyond. Provided a safe comfortable place for me to use my laptop for work. Customer service went beyond. Provided a safe comfortable place for me to use my laptop for work. More
by yyang7734
Other Employees Tagged: Sean Wardrope, Brock Elison, Michael Wajler, Tom Reddick, Jack Aran, Travis Mckoy , Chris Zimmerman
November 21, 2023
I'm always suspicious of dealership service centers. Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the biggest profit center of any dealership. What caused me to be particularly unimpressed with this visit was the following: 1) Within 30 minutes of dropping off the vehicle I received the results of a 50 point (exaggerated) inspection along with multiple "recommendations" of additional things to have done. Red flags immediately go up! 2) I made the appointment online and (in addition to other services) requested one specific thing to be checked. When I picked up the vehicle I asked if that item had been checked. My Service Advisor had no clue but noticed my comment on the work order. Their response was "well, keep an eye on it and if it's still an issue let us know." 3) in the multipoint inspection the tire pressure was noted as 35 psi on a, ll 4 tires. When I picked up the , vehicle, I checked the pressure using the dashboard display. Numbers displayed were 38,37,38 and 36. Not sure if the computer is messed up or if the tech just threw in numbers on the report. 4) when an alignment is recommended without actually checking to see if the wheels are out of alignment, I don't see that as the kind of diagnostics a good service center would perform. 5) When I dropped off the vehicle I asked if they could apply any of your current coupons/discounts to the work being done. They said they would take care of it. I had to remind them of what the current offers were when I picked up the vehicle. Sorry, can't give you 5 stars this visit. More
by REGNARL
Other Employees Tagged: Travis Mckoy
November 11, 2023
Always friendly. Always attentive. Great crew and reliable work. Wouldn't take my Acura's elsewhere ! Always attentive. Great crew and reliable work. Wouldn't take my Acura's elsewhere ! More
by MICHAEL.MEO.OSBORNE
Other Employees Tagged: Michael Wajler, Jack Aran , Kenneth Starke
November 09, 2023
This most recent review is overdue! Since my last review I have had two trips to the Courtesy Acura service department and am thrilled to say that they have been fantastic. Back in th Since my last review I have had two trips to the Courtesy Acura service department and am thrilled to say that they have been fantastic. Back in the day a trip to the car repair shop was akin to a visit to the dentist for a root canal. The folks at Courtesy are top notch and wonderful to work with! Vanessa H. has been my contact and she is easy to talk to and to explain things that are needed. She always keeps me up to date on the services that I need or will need in the future so there is never a surprise. I can't thank her, and all of her colleagues, enough. It is a pleasure to finally provide this review. Bob More
by Bob
