Victor Arana | Page 2

Universal Nissan responded

Thank you for the update. We’re sorry to hear your experience initially left you feeling this way, but we’re glad to hear that Guillermo was able to help turn things around and work toward a resolution for your concerns. At our dealership, we strive to provide professionalism, transparency, and a positive customer experience from start to finish, and we understand how frustrating it can be when expectations are not met. We appreciate you giving us the opportunity to address the situation and improve your experience. If there is anything further we can assist you with, please don’t hesitate to reach out. We truly appreciate your feedback and your business. Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you for your honest review. We’re sorry to hear that your experience with us was less than satisfactory. We would like the opportunity to learn more about your concerns and discuss what may have happened. Please send us your contact information so a member of our management team can reach out directly. Our goal is for every customer to leave satisfied, and we regret to hear that we did not meet your expectations. Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congrats on your new purchase and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Victor, and it was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Iris, thank you for taking the time to provide our team at Universal Nissan with a five-star review! Congratulations on the purchase, We appreciate your business! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Marie, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Thank you so much for choosing Universal Nissan! Congrats on your new purchase and let us know if we can be of any more assistance! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Vicki, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with us. It was a pleasure having you at the dealership. We appreciate your review! Truly the better place to buy Gina Nava Reputation Manager gnava@universalnissan.com

Universal Nissan responded

Juan, en Universal Nissan, estamos comprometidos con la satisfacción de nuestros clientes. Nos alegra saber que disfrutó su visita y que Victor le brindó un excelente servicio. Fue un honor tenerlo en nuestro concesionario. ¡Gracias por su comentario! Verdaderamente el mejor lugar para comprar Gina Nava Gerente de Reputación gnava@universalnissan.com

Universal Nissan responded

Thank you for your feedback. We apologize that your visit didn’t go as planned and would like to understand more about your experience. Please send us a message with your contact information so we can reach out and address your concerns. It’s important to us that all our customers leave happy, and we’re disappointed that we didn’t meet that standard this time. Gina Nava Reputation Manager gnava@universalnissan.com