Victor Villanueva | Page 7

Very helpful with review on what work has been completed and what recommendations currently needed and what future needs we will need at next mileages and what recommendations currently needed and what future needs we will need at next mileages More

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Great and quick service! No appointment but they got me right in and did my oil change. No appointment but they got me right in and did my oil change. More

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Lonnie Catanese is very patient and helpful with my new Escape purchase- This is our second purchase from Arlington Heights Ford in the past 7 years. They also have the best service department I’ve ever ex Escape purchase- This is our second purchase from Arlington Heights Ford in the past 7 years. They also have the best service department I’ve ever experienced. Thanks for a great experience. More

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I just want to say Jerry your Service Manager runs the greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make su greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make sure I have the best service. I listen how Jerry runs your shop, and I feel the reason the staff is that good is because of his leadership. I have listened to see how he talks to your service writers and to the mechanics with great respect. I also run a service department for a living in a different type of venue and I know how challenging it must be, because you will always have a few customers who are unhappy no mater what you do. I will tell you this, I could only imagine for these employees that come in day in and day out this crew works hard. Since I am a manager I listen to other situations and around me when I am there in your shop and every customer is treated special, with detailed explanations about their service. I rated below with the people that I have seen in person. If I could remember the people I spoke with on the phone they were also very professional and would rate them five stars. So what I am trying to say is Jerry and crew..... Thank you!! More

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Down to earth, knowledgeable, Real people Staff, Give you a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped o a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped on this situation well. Also want to say that on other service visits, Anthony Velasco is Awesome to work with too, great personality!!! Great job guys!!!!! More

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Very organized and efficient. Took good care of my truck and me as a customer. Excellent customer service. Took good care of my truck and me as a customer. Excellent customer service. More

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Victor took good care care of me. Will be back for sure in the future. Really nice dealership. Will be back for sure in the future. Really nice dealership. More

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Every time we bring in our Ford Vehicle we get great service. AH Ford has an exceptional service department. Victor is an outstanding Service Adviser. We will continue to bring our vehicle to AH Ford fo service. AH Ford has an exceptional service department. Victor is an outstanding Service Adviser. We will continue to bring our vehicle to AH Ford for regular maintenance. Thanks, Don and Ben More

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They said it would take two hours, it was almost three hours. This is unacceptable. hours. This is unacceptable. More

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Great service as usual! Thank you Kenny and Jerry for making me feel like a valuable customer! Thank you Kenny and Jerry for making me feel like a valuable customer! More

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