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Victoria Cisneros
261 Reviews
261 Reviews
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261 Reviews of Victoria Cisneros
December 30, 2024
Concerned about transmission leak which was fixed? Via warranty and was noted to be leaking again on a previous service. Was told not to worry about it. I was concerned with long-term problems. Had to Via warranty and was noted to be leaking again on a previous service. Was told not to worry about it. I was concerned with long-term problems. Had to request to check again at last service 12/24 and was told still leaking again not to worry but I want it checked out as I feel it is related to the original problem. Having a follow up appointment. No more time that goes by I feel like If I don’t have a checked out, the problem won’t be related to the original problem, which seemed like never stopped. It was almost as if it was never worth mentioning to me/don’t worry about it yet it continues. Just a concern. More
by sylvanfox
Verified Customer
December 22, 2024
Nice staff. Good workmanship. It would be great if they provide official written documentation for battery warranty. Just telling the customer that there is warr Good workmanship. It would be great if they provide official written documentation for battery warranty. Just telling the customer that there is warranty without referring to a documentation is not enough. More
by msoroush0
November 13, 2024
Tori did a great job facilitating communications about the repairs needed on my car. I was not fully aware of the cost build-up that occurred while my car was there ($4300). She also provided me with a f the repairs needed on my car. I was not fully aware of the cost build-up that occurred while my car was there ($4300). She also provided me with a free car wash down the street. However, that was needed bc someone spilled coffee all over the hood of my car. The procedures for using a lender car changed the night before I arrived, so that took longer than expected and luckily I could access my insurance info online. The lender car was a new Outback that was very nice, which I appreciated. I had expected to pay under $2000 for my maintenance tune up, so I am frustrated that it cost me more than twice that with additional work needed. More
by alfmoore4
November 08, 2024
This is going to be a mixed review. I was promptly greeted by a service representative as I drove my car in. Victoria was also there to greet me. I stated that I had already changed I was promptly greeted by a service representative as I drove my car in. Victoria was also there to greet me. I stated that I had already changed the engine air filter and cabin pollen filter. I brought in an engine oil filter and compression ring that I had purchased from your parts department. (more on that later). The service write up was estimated to be $218. I also provided a dealership coupon for service price reduction. Please note that my car had 4,768 miles when I brough it in. I believed that the price was high for the limited amount of work that would be performed, give that I had performed some of the work myself, brought in the primary replacement parts, and the limited miles on the car. I did not complain to Victoria, however. I was called in a timely manner when the car was ready. Service was performed that included the oil and filter change, tire rotation, disc brake measurements, and wiper fluid added. The service appeared to be done well. There was a discount applied that reduced the price to $190. (my coupon??). The price seemed excessive for the minor amount of work performed. I appreciate the need to buy supplies, pay staff a good wage, maintain the service area, and to make a profit. Still seemed high to me. Will likely do the oil change myself next time. I recommend working with Victoria. More
by garvrog
November 03, 2024
Peggy is an All-Star! Great communicator and explainer and follow-upperer and friendly and simply All Pro. Great communicator and explainer and follow-upperer and friendly and simply All Pro. More
by GREGSAN11
Other Employees Tagged: Aaron Pearson, Peggy Martinez, Alan Poon
