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Victoria DeHoyos
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141 Reviews
Dealership Experience
10 yrs, 2 mos
Languages Spoken
English
Spanish
141 Reviews
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141 Reviews of Victoria DeHoyos
April 30, 2025
First of all, I was hoping for a Great experience considering I would be purchasing a vehicle other than what I was use to driving. The sales rep we had was very helpful and friendly; however, the fi considering I would be purchasing a vehicle other than what I was use to driving. The sales rep we had was very helpful and friendly; however, the financial representative did not seem to friendly at all. I felt rushed and uneasyand very dissatisfied. The top of the vehicle on the inside has an area that is stained or dirty and the back seat was sticky. When purchasing a vehicle we have always been given a lanyard, key chain, visor or some type of momento, but nothing was given. Not even shown where we could purchase something for the car. I was very disappointed with the experience. More
by bluera
Verified CustomerOther Employees Tagged: Erica Pollino , Not even sure who helped us in finance department
April 30, 2025
Professional and knowledgeable about the vehicle in which I was interested. Gave me a fair price on my trade in. I was interested. Gave me a fair price on my trade in. More
by A Buyer
Other Employees Tagged: Darrell Kennedy
April 18, 2025
Good more than acceptable actually excellent. A little too far though. But will recommend to friends A little too far though. But will recommend to friends More
by vietle281
Other Employees Tagged: Michael Featherstone
April 15, 2025
That is very nice dealership, the sale person and the financial department very helpful.anyway I so happy , I appreciate they have done for me. Will refer to someone else financial department very helpful.anyway I so happy , I appreciate they have done for me. Will refer to someone else More
by quynhnguyen20122012
Other Employees Tagged: Marcus Atkins
December 30, 2024
I had initially reserved a vehicle that was estimated to arrive before January 7th, and to my surprise, the vehicle arrived earlier than expected. I tried to coordinate with my husband's schedule to visit t arrive before January 7th, and to my surprise, the vehicle arrived earlier than expected. I tried to coordinate with my husband's schedule to visit the dealership and finalize the purchase. However, my experience quickly turned sour when the sales rep, Victoria, became overly pushy about finalizing the purchase immediately upon the vehicle's arrival. She told me that if I didn’t purchase it right away, they would sell it to someone else. I understood that by placing a deposit, the vehicle would be reserved specifically for me, and I could visit the dealership when it was convenient for me. To my surprise, Victoria never mentioned that there was a strict 3-day window to complete the purchase. When I told her I would be able to come in on Thursday, she informed me that the "manager" wouldn’t hold the vehicle for me and that I would need to place a new reservation if I still wanted the car. This was an incredibly frustrating and rude experience. I've never encountered such high-pressure sales tactics at a dealership, and I felt disrespected and rushed. As a result, I canceled my deposit and decided to take my business elsewhere. I would advise friends and family to avoid this dealership. The lack of customer care and understanding is simply unacceptable. More
by Rina_gamez
December 29, 2024
Dealership was clean and everyone there was helpful Our sales Lady’s was nice and not to pushy sales Lady’s was nice and not to pushy More
by markhaselden
Other Employees Tagged: Caleb Vario
December 29, 2024
Rex and Victoria were so helpful and very knowledgeable . Very pleased with our Lexus purchase! Very pleased with our Lexus purchase! More
by spanky29027
Other Employees Tagged: Rex Bomar, Mason Wroten
December 16, 2024
Victoria was pleasant, friendly and helpful for my purchasing experience. I’m she’ll spend time with you to make sure everything is ok during your purchase. purchasing experience. I’m she’ll spend time with you to make sure everything is ok during your purchase. More
by Stephentnguyen
Other Employees Tagged: Marcus Atkins
July 24, 2024
I ordered my GX 550 over a year ago and it finally arrived. Victoria was a pleasure to deal with throughout the entire process from placing my deposit to making selections and answering my questions. arrived. Victoria was a pleasure to deal with throughout the entire process from placing my deposit to making selections and answering my questions. She kept me informed as to when my vehicle would arrive and put me in contact with Mike to close the deal since she ended up going on vacation when my vehicle arrived. More
by davidhansen936
Other Employees Tagged: Michael Featherstone
June 02, 2024
John Breaux never followed up with me after visiting with him twice. Victoria ended up helping us after I called the dealership and was ready to buy. Victoria was attentive, responsive, followed up with me, him twice. Victoria ended up helping us after I called the dealership and was ready to buy. Victoria was attentive, responsive, followed up with me, and answered my questions at any time. Very smooth deal once I started working with her. More
by hcon25
Other Employees Tagged: Darrell Kennedy
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