Nick Christianson

Purchased a bespoke Lexus LC500 Convertible from Northside Lexus. Mr. Christianson, the GSM at the store called me to tell me "lying" about wanted to buy the Bespoke car. That he (used the term I, Northside Lexus. Mr. Christianson, the GSM at the store called me to tell me "lying" about wanted to buy the Bespoke car. That he (used the term I, not we as Lexus) doesn't trust me, and will not sell the car to me, and "release it"; that my money can be refunded to me if it comes through... That's on the day my wire went through eventually. The dealership itself is impressive, but leadership conduct matters. I raised the matter with leadership, got a generic "understands our customer service expectations and that acts in accordance with our Lexus Values in all aspects of his employment" response from leadership. Because of my experience, I would not do business with this dealership again. More

by LC 500 Buyer Verified Customer Verified Customer

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I had a very disappointing experience with Nick, the sales manager at Northside Lexus. After spending a significant amount of time working with the sales associate and negotiating in good faith, Nick sales manager at Northside Lexus. After spending a significant amount of time working with the sales associate and negotiating in good faith, Nick refused to honor the deal that had already been discussed. Throughout the process, he was not present and only appeared at the very end. It was clear he was already aware of the details, yet he chose to act as if he had no knowledge and asked us to repeat everything again. What was most frustrating was the lack of transparency and professionalism. When we presented our offer, there was no explanation, no meaningful discussion, and no effort to work toward a mutually agreeable outcome — just a flat “this is our offer.” Even more concerning, his final numbers were worse than what his own sales associate had previously presented. It gave the impression that he was not interested in supporting his team, closing the deal, or earning our business. Negotiation is a process, and at no point did he engage in it constructively. Overall, a very poor customer experience and not what I would expect from a dealership of this reputation. More

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Northside Lexus is a wonderful dealership to visit and do business with because they treat everyone special and as an individual instead of just a sale. Everyone from the GM to Finance Staff to Sales and Po business with because they treat everyone special and as an individual instead of just a sale. Everyone from the GM to Finance Staff to Sales and Porter were extremely helpful and courtesy. More

by pclark4 Verified Customer Verified Customer

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Straight up deal. No hidden fees no surprise add on. What they quoted is what you get. Friendly atmosphere. My new favorite dealer No hidden fees no surprise add on. What they quoted is what you get. Friendly atmosphere. My new favorite dealer More

by jameshz Verified Customer Verified Customer

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The entire team I worked with was great. They expedited the process. I would highly recommend Northside Lexus. They expedited the process. I would highly recommend Northside Lexus. More

by rhudson7 Verified Customer Verified Customer

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Northside Lexus has always provided me with 5-star phenomenal customer service. From doing what they say and being extremely time-efficient, to being there after the purchase, they've always come thro phenomenal customer service. From doing what they say and being extremely time-efficient, to being there after the purchase, they've always come through for me. That's likely the biggest reason I've bought 4 cars from them over the past 12+ years. More

by SAAS0 Verified Customer Verified Customer

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Since our first visit the dealership has provided exceptional customer service and attention to us as a customer. This has been our experience whether purchasing or dealing with service dept. We coul exceptional customer service and attention to us as a customer. This has been our experience whether purchasing or dealing with service dept. We could not ask for more attention as a customer. More

by TOM@HOEINC.COM Verified Customer Verified Customer

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Great car, quick finance, large inventory, great salesperson and fair prices on their cars Lexus salesperson and fair prices on their cars Lexus More

by Tmak Verified Customer Verified Customer

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I was a little disappointed the picture on your website showed chrome wheels and when I got the car they were black steel rims showed chrome wheels and when I got the car they were black steel rims More

by charles71 Verified Customer Verified Customer

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Love the welcoming environment and friendliness of Northside Lexus. I was especially impressed with the service of Nick C. and Luis. Luis is one of the many reasons I am a returning customer. Thank yo Northside Lexus. I was especially impressed with the service of Nick C. and Luis. Luis is one of the many reasons I am a returning customer. Thank you Northside! Our family will keep coming back! More

by lindseyandstacie Verified Customer Verified Customer

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