Nick Christianson

We recently purchased a 2026 Lexus GX 550 Overtrail+ from Northside Lexus, and overall, there were several positive aspects of our experience, along with a couple of disappointing moments that I feel are wor Northside Lexus, and overall, there were several positive aspects of our experience, along with a couple of disappointing moments that I feel are worth sharing. I would especially like to recognize Nick Christianson, who was wonderful throughout all aspects of our purchase. Nick was professional, helpful, and made us feel valued as customers. We truly appreciated the level of service he provided. Our salesperson, Bobby Bosley, was helpful throughout the purchasing process and did a good job keeping us updated on when our GX would arrive and be ready for pickup. His communication regarding the vehicle’s arrival was helpful and very much appreciated. Unfortunately, there were a couple of interactions that took away from what otherwise should have been a very exciting experience. Before taking delivery, I asked Bobby if it would be possible to have a bow placed on the GX as a surprise for my wife. I wanted to make the moment a little more special for her. Bobby told me that the bows were reserved for the holidays, so I accepted his explanation and didn’t think anything more of it. However, when we arrived to pick up our GX, we saw another vehicle being presented with bows, roses, and balloons hanging from the side mirrors. I obviously don’t know the circumstances surrounding that customer’s delivery, but after specifically asking about a bow for my wife’s vehicle and being told it wasn’t available, seeing that was disappointing. The second issue occurred when Bobby had agreed to pick us up from the BMW dealership after we turned in our previous vehicle. Unfortunately, the process at BMW took longer than expected, which was completely outside of our control. During the delay, Bobby expressed his frustration to my wife and told her that it was “cutting into the rest of his day.” We found that comment unnecessary and uncomfortable, particularly since the delay wasn’t something we could control and the pickup arrangement had been agreed upon beforehand. Purchasing a vehicle like a GX 550 Overtrail+ is a significant and exciting experience, and the little things can make a lasting impression. Neither of these situations by itself is a major issue, but together they left us feeling that the delivery experience could have been handled with a little more thoughtfulness and patience. That said, we are extremely happy with our new GX 550 Overtrail+, and I want to again recognize Nick Christianson for the excellent service he provided. We appreciate Northside Lexus helping us get into the vehicle we wanted, and I hope this feedback is received constructively. A little more attention to the customer experience during those final moments would have made an otherwise good experience an exceptional one. More

by davidbschafer39 Verified Customer Verified Customer

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Super helpful Very knowledgeable Willing to miss lunchtime for me to purchase my vehicle that day lunchtime for me to purchase my vehicle that day More

by cindy-robertson Verified Customer Verified Customer

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Herb is top notch. We won’t buy a Lexus from anywhere else. Have had nothing but good experiences all around. We won’t buy a Lexus from anywhere else. Have had nothing but good experiences all around. More

by isaac29 Verified Customer Verified Customer

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Purchased a bespoke Lexus LC500 Convertible from Northside Lexus. Mr. Christianson, the GSM at the store called me to tell me "lying" about wanted to buy the Bespoke car. That he (used the term I, Northside Lexus. Mr. Christianson, the GSM at the store called me to tell me "lying" about wanted to buy the Bespoke car. That he (used the term I, not we as Lexus) doesn't trust me, and will not sell the car to me, and "release it"; that my money can be refunded to me if it comes through... That's on the day my wire went through eventually. The dealership itself is impressive, but leadership conduct matters. I raised the matter with leadership, got a generic "understands our customer service expectations and that acts in accordance with our Lexus Values in all aspects of his employment" response from leadership. Because of my experience, I would not do business with this dealership again. More

by LC 500 Buyer Verified Customer Verified Customer

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I had a very disappointing experience with Nick, the sales manager at Northside Lexus. After spending a significant amount of time working with the sales associate and negotiating in good faith, Nick sales manager at Northside Lexus. After spending a significant amount of time working with the sales associate and negotiating in good faith, Nick refused to honor the deal that had already been discussed. Throughout the process, he was not present and only appeared at the very end. It was clear he was already aware of the details, yet he chose to act as if he had no knowledge and asked us to repeat everything again. What was most frustrating was the lack of transparency and professionalism. When we presented our offer, there was no explanation, no meaningful discussion, and no effort to work toward a mutually agreeable outcome — just a flat “this is our offer.” Even more concerning, his final numbers were worse than what his own sales associate had previously presented. It gave the impression that he was not interested in supporting his team, closing the deal, or earning our business. Negotiation is a process, and at no point did he engage in it constructively. Overall, a very poor customer experience and not what I would expect from a dealership of this reputation. More

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Northside Lexus is a wonderful dealership to visit and do business with because they treat everyone special and as an individual instead of just a sale. Everyone from the GM to Finance Staff to Sales and Po business with because they treat everyone special and as an individual instead of just a sale. Everyone from the GM to Finance Staff to Sales and Porter were extremely helpful and courtesy. More

by pclark4 Verified Customer Verified Customer

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Straight up deal. No hidden fees no surprise add on. What they quoted is what you get. Friendly atmosphere. My new favorite dealer No hidden fees no surprise add on. What they quoted is what you get. Friendly atmosphere. My new favorite dealer More

by jameshz Verified Customer Verified Customer

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The entire team I worked with was great. They expedited the process. I would highly recommend Northside Lexus. They expedited the process. I would highly recommend Northside Lexus. More

by rhudson7 Verified Customer Verified Customer

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Northside Lexus has always provided me with 5-star phenomenal customer service. From doing what they say and being extremely time-efficient, to being there after the purchase, they've always come thro phenomenal customer service. From doing what they say and being extremely time-efficient, to being there after the purchase, they've always come through for me. That's likely the biggest reason I've bought 4 cars from them over the past 12+ years. More

by SAAS0 Verified Customer Verified Customer

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Since our first visit the dealership has provided exceptional customer service and attention to us as a customer. This has been our experience whether purchasing or dealing with service dept. We coul exceptional customer service and attention to us as a customer. This has been our experience whether purchasing or dealing with service dept. We could not ask for more attention as a customer. More

by TOM@HOEINC.COM Verified Customer Verified Customer

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