Vilma Aurich | Page 4

My experience has been that they are timely, efficient, communicative and attentive. And they always service the car well! communicative and attentive. And they always service the car well! More

by ISALES.CYNTHIA Verified Customer Verified Customer

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Service was great! Especially Vilma…! Also kudos to the mechanics in the garage! I highly recommend Rivera Toyota! Especially Vilma…! Also kudos to the mechanics in the garage! I highly recommend Rivera Toyota! More

by dsfini02 Verified Customer Verified Customer

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Friendly and honest Quick and efficient with my 2018 tundra and someone helped me get my cliff bar out of the vending machine when it didn't work. tundra and someone helped me get my cliff bar out of the vending machine when it didn't work. More

by athetreeman Verified Customer Verified Customer

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Welcome back Vilma! Professional, helpful, courteous, an excellent representative for Rivera Toyota of Mt. Kisco. Professional, helpful, courteous, an excellent representative for Rivera Toyota of Mt. Kisco. More

by Antonio Verified Customer Verified Customer

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I haven't been there in a while. Same great service. Full diagnostic and appraisal of my vehicle. I will definitely be going back. Same great service. Full diagnostic and appraisal of my vehicle. I will definitely be going back. More

by darkwing716 Verified Customer Verified Customer

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Excellent service and excellent customer service my favorite car dealership will refers my family and friends favorite car dealership will refers my family and friends More

by Oquendoe87 Verified Customer Verified Customer

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Andre and Vilma are wonderful representatives of Rivera Toyota. I will return here every time I need service. I enjoy my interactions with them. Toyota. I will return here every time I need service. I enjoy my interactions with them. More

by peter.sell Verified Customer Verified Customer

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Everything was done as promised and in the time frame. Nice experience for a Saturday morning. In and out in an hour. Great job by Vilma!!! Nice experience for a Saturday morning. In and out in an hour. Great job by Vilma!!! More

by Michael Bueti Verified Customer Verified Customer

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Service writer did not advise me of the cost of the oil change for my car and she complained about the dealership not making any money from a key replacement warranty that I got from another Toyota dealers change for my car and she complained about the dealership not making any money from a key replacement warranty that I got from another Toyota dealership when I purchased my car. I asked her to have technician to tighten front license plate bracket and she said it was done and that was a lie. I had to drive my car back to the garage bay to have technician who did my oil change to do it... More

by DW Verified Customer Verified Customer

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My appt was at 8:15am and I was told it would take an hour and a half. I got a call at 9:40 and they hadn't even looked at it yet. I told her I needed the car to be done by noon because that was when I h hour and a half. I got a call at 9:40 and they hadn't even looked at it yet. I told her I needed the car to be done by noon because that was when I had a ride to pick up the car. She also questioned why it was in because the mileage target hadn't been met yet. I explained I had been contacted multiple times to make the appt and when I asked about the mileage, they said it was mileage or 5 months, whichever came first and I should make the appt. She relayed very little confidence in that on the phone and I left the call feeling like they were doing it just to do it but it wasn't needed. At 1pm I called back and the car was not ready and I explained I no longer had a ride and I needed them to drop off the car to me (thankfully I live close by). In addition, when making this appt I was asked again about trading my car in early. This was also addressed several times prior. I had gone into the dealership in October to discuss this matter and as much as an early trade in deal was advertised, there really was no deal that was worth pursuing. I am still getting emails as about this as early as this morning. Overall the internal communication was and is messy. I can't remember the woman's name that was interacting with, I can't be sure it was who I selected. My appt was Fri, Nov 18th. More

by tami_witherell Verified Customer Verified Customer

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