Vilma Aurich | Page 6

I arrived and my service was done quickly and the staff was very friendly and the waiting room was clean and spacious was very friendly and the waiting room was clean and spacious More

by GBABZ1657 Verified Customer Verified Customer

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I always have an easy time making my appointment and each time the servicing is done pretty quickly and communication between the service people and myself is always great. time the servicing is done pretty quickly and communication between the service people and myself is always great. More

by debbieplatt24 Verified Customer Verified Customer

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I went in for an oil change. As always - the customer service rep recommended some other work given the number of miles on my car. OK fine. I asked "will that take much longer As always - the customer service rep recommended some other work given the number of miles on my car. OK fine. I asked "will that take much longer than my oil change" - the response was no. It took three hours for the representative to call me to her desk and tell me they found my car to be out of alignment and in need of a new tire and then asked if I wanted that done too. (another $400 and at least another half hour). That timing tells me they didn't even look at my car for about the first two hours of waiting. I did not have anything else done. I suspect the service center overbooks or is understaffed or both. But almost every visit is three hours. I have complained about this before. Not sure if I should try another Toyota location or just start using a local mechanic. More

by Klantier45 Verified Customer Verified Customer

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Excellent customer service. The service representatives make sure that the customers are well cared for. The service representatives make sure that the customers are well cared for. More

by jpowell20 Verified Customer Verified Customer

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Very helpful staff, kept me updated on what was going on with my car. Made the waiting area work well for me. with my car. Made the waiting area work well for me. More

by ESHNEYER Verified Customer Verified Customer

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In my experience from the salesman to the financial officer and the service people are great in their respective jobs. All are courteous and helpful officer and the service people are great in their respective jobs. All are courteous and helpful More

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Everything was excellent as usual. Service is always handled in an expeditious manner. Thanks for again! Service is always handled in an expeditious manner. Thanks for again! More

by RobM82 Verified Customer Verified Customer

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It felt like they tried to take advantage of me - $400 worth of services were recommended, even though my car has exhibited none of the warning signs and nothing on the multipoint inspection showed “needs worth of services were recommended, even though my car has exhibited none of the warning signs and nothing on the multipoint inspection showed “needs attention”; in fact, everything was green. If it’s all good, how could I need these services? If I need those services, why would you rate everything as ok - something isn’t adding up and it doesn’t feel great. More

by kristina.trotta Verified Customer Verified Customer

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Excelente muy buenos limpio amables es grande amplio buen trabajo a tiempo contestan las lllamadas trabajo a tiempo contestan las lllamadas More

by HECTOROLIVA1023 Verified Customer Verified Customer

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Very professional and efficient. It is always a pleasure working with Vilma and Andre at Toyota North It is always a pleasure working with Vilma and Andre at Toyota North More

by peter.sell Verified Customer Verified Customer

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