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Vince Pampena
Vince Pampena at BMW of Darien

Vince Pampena

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.8
384 Reviews

Dealership Experience

8 yrs, 10 mos

Industry Experience

40 yrs, 3 mos

4.8

384 Reviews

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384 Reviews of Vince Pampena

September 20, 2025

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Employee Rating

Excellent service experience! Vincent kept me informed with all car related service items and even found a coupon to use on my battery replacement. More

by lisagreen818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

BMW of Darien responded

We are thrilled to hear that Vincent took such good care of you and your vehicle, Lisa! Thank you for choosing BMW of Darien and for sharing your feedback. We'll see you next time!

September 05, 2025

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Employee Rating

Efficient, and very accommodating. Appreciated up-to-date report on overall condition of car. Dan kept me informed and followed up. Good job. Have always been satisfied with BMW servi More

by Florinek23
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez, Keith Zarembski, TJ Telesco

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Sep 08, 2025

BMW of Darien responded

Thank you for your fantastic feedback! We’re glad you felt informed and supported throughout. We look forward to assisting you again at BMW of Darien!

September 03, 2025

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Employee Rating

High quality service, as befits BMW. All aspects of a service are carried out with professionalism and excellence. More

by Neptune96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 04, 2025

BMW of Darien responded

Thank you for highlighting our professionalism and excellence! We look forward to serving you next time at BMW of Darien. Safe travels!

August 31, 2025

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Employee Rating

it was very pleasant and professionaldealing with this dealership the sales team, and the service department. this is my sixth Bmw purchased from the dealership. More

by steve.iannone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Mortenson, Tom Samperi, Anderson Cherilus

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Sep 02, 2025

BMW of Darien responded

Steve, thank you for choosing BMW of Darien and for sharing your experience! We look forward to seeing you again for your seventh BMW!

August 28, 2025

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Employee Rating

Confusion! Service was delayed for 2 months - story was the parts were in Germany ! Made in South Carolina!!!!! More

by edmccarrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Samperi, TJ Telesco, Dan Eager, Luigi Devoto

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Sep 22, 2025

BMW of Darien responded

Ed, I apologize for the delay with your service. We strive to provide timely updates and it's clear we fell short here. I would like to discuss your feedback, as there seems to be some confusion regarding our parts and where they are made. Please reach out at your convenience. Thank you, Trevor Martin - Service Manager - 203-662-2027

July 23, 2025

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Employee Rating

Vincent is knowledgeable, honest, friendly & professional. When I missed the texts & emails, he thankfully called me for my sign off on the work needed. I felt confident working w him. More

by carrierubinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barbara Monick

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Jul 24, 2025

BMW of Darien responded

We’re glad Vincent made your experience a positive one here at BMW of Darien! We’ll be sure to pass along your kind words. Take care!

June 30, 2025

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Employee Rating

The service I received was excellent, very fast and very professional. Incredibly friendly and helpful employees More

by lizsan92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez, Keith Zarembski, TJ Telesco, Dan Eager, Luigi Devoto , Bill Skorvanek

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Jul 02, 2025

BMW of Darien responded

We're happy to hear that you had an excellent experience with our team at BMW of Darien! Thank you for highlighting the professionalism and friendliness of our staff. We look forward to serving you again in the future!

June 06, 2025

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Employee Rating

I love the service offered , the staff is amazing and efficient, it was really a great experience. More

by charlite88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez, Keith Zarembski, TJ Telesco, Dan Eager, Luigi Devoto , Bill Skorvanek

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Jun 06, 2025

BMW of Darien responded

Charlite, thanks so much for the 5-star review of BMW of Darien!

May 22, 2025

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Employee Rating

Prompt and courteous service and good communication. Was very helpful in explaining what services they will be doing on my vehicle. More

by jjdetm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 22, 2025

BMW of Darien responded

We're delighted to hear that you received prompt and courteous service at BMW of Darien. It's great to know our team communicated effectively and explained the services clearly. Thank you for sharing your experience!

May 19, 2025

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Employee Rating

Vincent was fantastic! I was from out of state and did not purchase my car from that dealership yet they treated me like I just bought the most expensive one on the lot. I More

by Kloughran0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 20, 2025

BMW of Darien responded

We're delighted to hear that Vincent and the team at BMW of Darien provided such exceptional service during your visit. It's wonderful knowing you felt well taken care of even while traveling through! We look forward to possibly seeing you again for your next BMW purchase. Safe travels back to Massachusetts!

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