Vincent Lor
Vincent Lor at Heiser Toyota
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Vincent Lor | Page 2

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
642 Reviews
4.7

642 Reviews

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642 Reviews of Vincent Lor

April 11, 2024

Dealership Rating
Employee Rating

He did a great job taking care of all my needs. I’d be happy to work with him again. More

by jaysmaier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 11, 2024

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Employee Rating

My experience was awesome and will always work Heiser Toyota. I was satisfied with the level of expertise in the dealership More

by njoku174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lorri Aiono-Dimoff

Apr 11, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 10, 2024

Dealership Rating
Employee Rating

Heiser has always made things easy, pleasant and convenient. The dealership waiting area is comfortable and accommodating. Nice staff. More

by jjankovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 09, 2024

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Employee Rating

Last visit was bad , a recall was done on my sienna someone left a loose screw after replacing the gasoline pump gasket I can hear a noise for 6 months and I talk to Peter miszewski advisor he’s the w More

by cesar.703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski, Tom Lowther

Apr 10, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback. It's great to hear that your recent visit was a positive one and that our team met your expectations. Thank you again for your review, and please don't hesitate to reach out to us directly if you have any further questions or concerns. We are always happy to help! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 08, 2024

Dealership Rating
Employee Rating

Very quick efficient and knowledgeable in the customer service field, especially at Toyota service space. More

by LP_LAUJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

Apr 08, 2024

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 04, 2024

Dealership Rating
Employee Rating

Service was done well, Vincent was very communicative and discussed anything extra that needs to be completed. Friendly. More

by Mary.wick12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Heiser Toyota responded

Thank you so much for your excellent review, Mary! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 27, 2024

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Employee Rating

Quick and professional Completed the job in a timely matter and it was well done More

by Bob
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

Mar 27, 2024

Heiser Toyota responded

Hi Bob: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 06, 2024

Dealership Rating
Employee Rating

Quality has diminished in the service area. Went in for a multipoint inspection and oil change. No problems with any lights found. A week later, I was alerted that my right brake light was out. More

by rweasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 09, 2024

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

Dealership Rating
Employee Rating

Once Vincent helped us it went very well But we stood in the garage for 10 minutes with many workers walking right by us not making eye contact and ignoring us until Vincent asked if we had been helped More

by cathy.vogel68
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

Feb 14, 2024

Heiser Toyota responded

Thank you for this feedback, Cathy. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 14, 2024

Dealership Rating
Employee Rating

Services is wonderful but it takes too long But Vincent was wonderful Services and very helpful More

by Kxiong2
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

Feb 14, 2024

Heiser Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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