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Vincent Lor
Vincent Lor at Heiser Toyota

Vincent Lor | Page 37

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Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
717 Reviews
4.7

717 Reviews

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717 Reviews of Vincent Lor

November 18, 2022

Dealership Rating
Employee Rating

Took 90 minutes for Toyota care service and appointment was early, 830 am. Also, no car wash offered. Received car wash token on previous care service. More

by sksandtjs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2022

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

November 18, 2022

Dealership Rating
Employee Rating

Left Toyota maintenance book on the front passenger seat, nobody bothered to complete it. Unacceptable. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Technician?

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Nov 18, 2022

Jack responded

My tires were rotated and balanced. That said, there were scuff marks on all 4 tires when I got the car back. Treat customers cars like you would treat your own.

November 17, 2022

Dealership Rating
Employee Rating

Things went very well so far the sales person in service was very detail about helping me very please with the service. More

by AHOPGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 21, 2022

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 16, 2022

Dealership Rating
Employee Rating

All personal are very helpful. Waiting areas is very comfortable and clean. The information service needed for future service needed. More

by ateapot
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joe Kuckuk , Bob Arciszewski, John Carlson, Jesse Dealba, Noah Patnode

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Nov 17, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 14, 2022

Dealership Rating
Employee Rating

They ensure that every possibility is made available for customers through sales and excellent service. More

by GGgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Al Hussain, Jessica Phillips , Colt Grandstaff

Print
Nov 17, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 13, 2022

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Employee Rating

Very reliable, friendly, informative, reasonable and dependable. I would recommend them to anyone for sure. More

by ANNETTE.MYTKO-KENNEDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hall, Joe Kuckuk, Chad Covert , Goran Filipovic, Kevin Garski

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Nov 17, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 10, 2022

Dealership Rating
Employee Rating

Easy to schedule appointments. Friendly and knowledgeable check in people. Fairly low pressure service suggestions. Top notch work. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Dealba

Print
Nov 17, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 05, 2022

Dealership Rating
Employee Rating

Very bad customer service it’s horrible and not professional I didn’t know what I can do because my sunroof licking More

by MOH.ELDEIFI86
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Print
Nov 09, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

November 05, 2022

Dealership Rating
Employee Rating

Very good service, prompt and professional. Customer service good. Problems seems to have been solved. More

by jbadura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 09, 2022

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 26, 2022

Dealership Rating
Employee Rating

From drop off, to pick up everything was flawless. Entire staff was very professional and polite. Glad go find them to service our vehicle. More

by fisher.sarah616
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
Nov 01, 2022

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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