Vitaliy Khlebnikov | Page 12

Vitaliy is the best service advisor I have ever worked with. Prompt, couteous and loaded with integraty with. Prompt, couteous and loaded with integraty More

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I always get appointment when I need it. I like the friendly customer service that Vitaliy always offers! I like the friendly customer service that Vitaliy always offers! More

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Excellent service. Prompt, comprehensive, and friendly. They always take the time to make you feel appreciated as a customer. Prompt, comprehensive, and friendly. They always take the time to make you feel appreciated as a customer. More

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Have been going to Vitaly for a while with service and other car infotainment updates for a couple years now. He is easy to work with and will communicate with you clearly. If the problem is outside his s other car infotainment updates for a couple years now. He is easy to work with and will communicate with you clearly. If the problem is outside his scope, he will ask the mechanic to talk to us. On time delivery of car every time. He is awesome at what he does. More

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Excellent, efficient and customer oriented dealership. This is a corporate culture, not a “one off” with a few experiences. We’ve been exclusively using Herb Gordon Subaru for new vehicles and their ser This is a corporate culture, not a “one off” with a few experiences. We’ve been exclusively using Herb Gordon Subaru for new vehicles and their service for nearly 10 years, and highly recommend them. More

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Fast, honest and excellent service. Friendly staff. Easy to find location. Clean enjoyable waiting area. Friendly staff. Easy to find location. Clean enjoyable waiting area. More

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Excellent service department, free car wash with any service, easy to set up appointments, great waiting lounge service, easy to set up appointments, great waiting lounge More

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The people of the service department are very nice and helpful. They provide great services. helpful. They provide great services. More

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Herb Gordon Subaru has kept my car running smoothly for several years now. Vitaliy (service advisor) is fantastic; and the other service advisors I’ve worked with in the past have also been great. Servic several years now. Vitaliy (service advisor) is fantastic; and the other service advisors I’ve worked with in the past have also been great. Service department is capable and efficient. More

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Mr. Hanscom was condescending when discussing the issue I had where my forester left me stranded in Delaware the day prior. My vehicle had just been at Herb Gordon a few days earlier, where everything suppo had where my forester left me stranded in Delaware the day prior. My vehicle had just been at Herb Gordon a few days earlier, where everything supposedly was fine and the battery had been inspected. Yet, less than a week later I was stranded with a dead battery after driving 180 miles. He told me I just have left the interior lights on…because I am a woman and that was the only reason he could think of. Yet when the battery was visually inspected the case had battery acid on the points and the case-an indicator that it was leaking, for some time. Subaru recommendation is to remove a battery that indicates leaking-which Mr. Hanscom did not, he stated it was merely acetone buildup on the points. Points that are supposed to be checked and cleaned each time the battery is checked for an oil change. I have been witness to his arrogant and demeaning manner to women, not only myself but others before. It’s clear that the directive to the mechanics service team is do the minimum not the complete job. Four times my vehicle has been brought in with disappointing results because the complete job wasn’t done the first time: a similar battery issue eventually came to replacement, a AC unit not properly inspected that required multiple visits to resolve, and a lift gate that required five trips to replace the sensor. My service consisted of updating software-which appears to have been a recommendation dated for September 2022. Yet my vehicle has been in twice and the software update wasn’t performed until I was left stranded 100 miles from home. So needless to, live I love my Forester, I am far from impressed with Mr. Hanscom’s management of service. My service advisor has always shown respect and understanding-something several of other individuals have not-because they as men know better… I am sure I am not the first woman who has felt this way. One service rep even told me my hand cream created the peeling of the steering wheel leather-when in reality-it was a known problem on my model year. The apple doesn’t fall far from the tree. More

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