Vito Chirco | Page 3

Dean Team VW is the absolute worst of the worst. It is dealerships like this that make the entire industry look bad. Dave Smith, let’s start there. I live in the Kansas City Metro area but came acro It is dealerships like this that make the entire industry look bad. Dave Smith, let’s start there. I live in the Kansas City Metro area but came across a beautiful blue 2025 Atlas Crossport. I reached out to the dealership and began working on attaining said unit. Dave was very persistent to the point of annoyance. I agreed to take the train (a 4.5 hr ride) to the dealership. I asked him multiple times if everything was all good and he assured me I would be fine and it would be a safe environment. He picked me up from Amtrak in Kirkwood, MO in the vehicle, not once was I offered to test drive the car. Apparently Dave was not as honest and transparent as he stated via text and voice (which I have recorded) about method of payment, that’s when the nightmare of Mary Greathouse began. She pretended to act as if she cared, even tried to get me into a Taos which was not the reason I went so far out my way. She was condescending and showed complete disregard for my situation. I was 3.5 hrs by car away from home and they told me that I could Uber home. This was around 345 pm. I was not financially prepared for such a tall order and quite frankly they should have taken on the responsibility of making sure I was safe but Mary insisted I call “friends” and ask them to help me get home. In that moment I was mortified. Scared and confused I went and sat back down as Mary, Dave, and Vito Chirco had sidebar conversations about me with no resolutions. I had to text my salesman Dave just to get his attention. He did everything he could to avoid me at this point. By then it was 630 and they close at 7. Vito told me directly to go across the street to McDonald’s because they had Wi-Fi. Now why would I need Wi-Fi if I have a working phone, actually 2, one was my work phone.Vito also stated that I scan the QR code at the bus station and make my way to the inner city of St.Louis at night by myself. Dean team VW left me stranded in their city, a woman by herself and afraid. I had my iPhone recording this entire time so they cannot deny the way I was treated nor the things they said to me. I know if my name wasnt ethnic and my skin not brown they would have assisted me to a much more respectable degree. They not only treated me poorly but they put my life at risk. I sat at the McDonald’s for an hour waiting for an Uber I paid nearly $300 for. I am lucky I have parents who look out for their only child. I pray they try to bad mouth me for this review because I have the audio ready to go and I will post it for others to hear how Dean Team treats it’s minority customers. The very next day I purchased a white 2025 VW Atlas cross sport with an awesome panoramic roof and all the bells and whistles. Literally the very next day. I have proof of that as well. If you are not white and aesthetically pleasing to them they can care less about you. Im a firm believer in karma and Mary, Dave, and Vito will one day feel the fear and pain I felt as they left me stranded 3.5 hours away from home. But I was nobody to them. Just somebody’s not good enough black daughter. Attached is my proof of Uber and a photo of my new car that I purchased elsewhere the next day from dealership that cared and took pride in making sure I was well informed and cared for. More

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Compared to the last time I bought a car (from another dealer) this was fantastic. Tony was very knowledgeable and made it happen. dealer) this was fantastic. Tony was very knowledgeable and made it happen. More

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Easiest car purchase we've ever made. Everyone was very helpful and went above and beyond. Sean the salesman was great, Joe was great, Ike in finance was so easy to work with, and the sto Everyone was very helpful and went above and beyond. Sean the salesman was great, Joe was great, Ike in finance was so easy to work with, and the store manager was also great. The thing that made it the most pleasant was when Sean told us their motto is "we're not here to sell you a car we're here to help you buy a car".We'll be back! More

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very happy with our Purchase and how quickly they got us on our way with our new ride and salesman Shawn and all the others did a great job on our way with our new ride and salesman Shawn and all the others did a great job More

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Dean Team went above and beyond to get us into the car of our dreams. Their communication was clear and concise, we knew what to expect the whole way, and overall had a very stress free car buying experience our dreams. Their communication was clear and concise, we knew what to expect the whole way, and overall had a very stress free car buying experience. Shawn earned this sale, that is for sure! More

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My wife and I chose this dealership for two reasons to lease our new Forester. Dean team is in Ballwin and our son uses this location to service his Outback. The leasing experience we had could not have b lease our new Forester. Dean team is in Ballwin and our son uses this location to service his Outback. The leasing experience we had could not have been better. Smooth and easy process allowed us to get the exact Forester we wanted and the terms we wanted. Shawn has very good interpersonal skills, product and process knowledge. I would seek him out for future purchases/leasing at this store. More

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Our experience was great; this is our 4th purchase there. Luci was very helpful in explaining the screen in the car to a technophobe. We didn't actually intend to buy the car that day, but ended up doing it. Luci was very helpful in explaining the screen in the car to a technophobe. We didn't actually intend to buy the car that day, but ended up doing it. More

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We purchased our 2025 Subaru Outbacks today from Dick Dean in Ballwin. I’ve bought Subarus before but never from this dealership. We had a great experience and our salesperson Lucy was a big reason for Dean in Ballwin. I’ve bought Subarus before but never from this dealership. We had a great experience and our salesperson Lucy was a big reason for this. She was very patient and answered all our questions. I would highly recommend Lucy to others considering a vehicle purchase. All in all our interaction with everyone at the dealership was great! More

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Sam is a Rock Star! No pressure to make a deal. They were very patient. We love our new 2025 Subaru Ascent Limited. The whole team was amazing! Thank you! No pressure to make a deal. They were very patient. We love our new 2025 Subaru Ascent Limited. The whole team was amazing! Thank you! More

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The dealership is very welcoming! The sales area and service waiting room are clean and comfortable. The sales staff are cheery and friendly, even if they aren't the ones you are dire The sales area and service waiting room are clean and comfortable. The sales staff are cheery and friendly, even if they aren't the ones you are directly working with. Shawn was always available to answer even the silliest of my questions, quick to respond, and eager to help. Test drives were stress-free and easy. More

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