Vlad Frenkel | Page 2

Worst auto dealership I have ever had. Started off making a quick easy deal, no financing, then everything went down hill including finishing the documents. Once the check is in hand you can not count making a quick easy deal, no financing, then everything went down hill including finishing the documents. Once the check is in hand you can not count on them for anything. Delivery time wrong, temp tags and registrations not provided. (This deal was out of the ordinary as they were selling a motorcycle and a trailer, not their norm.) Motor vehicle procedures, honor and integrity to deliver what you promise and general customer service should happen every time a sale is made. I am still waiting for the trailer plate and registration from a deal made August 3, 2020. Don't blame COVID. It is poor leadership and management at this dealer. Jake has gotten involved and promises the issue will be resolved by next week, 10/21/2020. I look forward to regaining confidence in the management of this dealership. I look forward to modifying this review further. More

Helpful 1

Report | Print

Worst service experience I have ever received!!! Waited almost 4 hours with no current update on my car, as every one else seated around me was told step by step about their car service and what was going almost 4 hours with no current update on my car, as every one else seated around me was told step by step about their car service and what was going on. Only once i said something to the representative did she inform me that they could not fix my car that day and I would have to come back another time and that would have to pay even more for this special specialist to come in just to run test to attempt to figure out what is wrong. Not to mention very relaxed on every one wearing a mask inside during the pandemic, both for customers and employees. More

Helpful 2

Report | Print

Super helpful. Made it a great experience. I could not be happier. Got me into the exact vehicle I was looking for at a great price. Will recommend to all. happier. Got me into the exact vehicle I was looking for at a great price. Will recommend to all. More

Helpful 0

Report | Print

An amazing and extremely satisfying experience. I highly recommend this dealership after having an amazing experience with Sal (salesman) and Jake (the owner). They are extremely professional, know I highly recommend this dealership after having an amazing experience with Sal (salesman) and Jake (the owner). They are extremely professional, knowledgeable, and will do in all their powers to make ends meet on delivering you the car or truck of your dreams at the best price with the best customer service experience. I was extremely satisfied with Raceway Kia`s customer service, inventory options, showroom display, and most importantly with my brand new 2021 Kia K5-GT, I LOVE IT. More

Helpful 0

Report | Print

Very professional and helpful. Made the process of purchasing a new car seamless and easy. The process was very quick compared to past experiences I’ve had at other dealerships. Would recommend Racewa purchasing a new car seamless and easy. The process was very quick compared to past experiences I’ve had at other dealerships. Would recommend Raceway Kia. And I am loving my new Telluride. More

Helpful 0

Report | Print

Sam was very helpful and pleasant. Helped me get more than I was looking for for the perfect price. And while I waited... he bought me a salad 😋 than I was looking for for the perfect price. And while I waited... he bought me a salad 😋 More

Helpful 0

Report | Print

Not a good experience with the dealership. After another review I gave. they asked me to contact vlad. Which I did and vlad never returned my call. They are a terrible dealership. My business will g review I gave. they asked me to contact vlad. Which I did and vlad never returned my call. They are a terrible dealership. My business will go to another dealer. More

Helpful 3

Report | Print

I was stuck in a bad lease with 17 payments left and was already 1000 miles over my contracted amount. I couldn’t be happier with the service I got from raceway kia. My deal was done entirely over the phone already 1000 miles over my contracted amount. I couldn’t be happier with the service I got from raceway kia. My deal was done entirely over the phone and they delivered the car to our front door! Glen, dropped off my car wore masks and glove. I know they took all precautions necessary during covid-19. Vlad, the sales manager, went above and beyond to get us the car we wanted, and stayed within our budget. I highly recommend raceway kia! More

Helpful 0

Report | Print

Dealership was alright. Maybe next time will be better but Casey Fisher was great to work with. Honest and focused to your needs. Made thing easy. but Casey Fisher was great to work with. Honest and focused to your needs. Made thing easy. More

Helpful 1

Report | Print

I went into Raceway Kia to get my wife a new car.Well I went into Raceway Kia to get my wife a new car. Well she got a new car and I did as well. Thank you Casey and Vlad for a wonderful experience. Br I went into Raceway Kia to get my wife a new car. Well she got a new car and I did as well. Thank you Casey and Vlad for a wonderful experience. Brian Shorr More

Helpful 0

Report | Print