Wade Hooker | Page 2

Very pleasant Relaxed atmosphere,friendly salesmen. No pressure on sales great negotiating prices with no hassle. A pleasure doing business with this group of peopl Relaxed atmosphere,friendly salesmen. No pressure on sales great negotiating prices with no hassle. A pleasure doing business with this group of people. Will and have recommended to buy from herr More

by Treb1 Verified Customer Verified Customer

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Lack of Integrity I recently purchased a used vehicle from Master Buick GMC with an extended warranty. Along with the purchase I was given the Car Fax. Not 60 days late I recently purchased a used vehicle from Master Buick GMC with an extended warranty. Along with the purchase I was given the Car Fax. Not 60 days later, the vehicle required a major repair--the engine would have to be torn down--that unbeknownst to me was reported by the previous owner. I was told by the service department that there was a possibility the repair would not be covered by my warranty and I would need to cover the cost myself, nearly $2000. While I understand there is an inherent risk in the purchase of a new vehicle, it saddens me that a dealer that touts a spirit of community and support of our military (I am currently serving in the USAF), would not disclose that information at the sale of the vehicle. The issues that I observed and recorded before returning the vehicle for service were nearly verbatim to that made by the previous owner. Reluctantly, I traded in the vehicle for another. However, I returned just a few days later to have my new vehicle detailed and I saw the vehicle that needed repair on the lot for resale undoubtedly with plans to sell it again to the next unsuspecting person. As a result, I don't plan to EVER return to Master to have my vehicle serviced or to purchase another. I don't trust them! And if anyone were to ask for my recommendation, I would suggest they avoid buying used vehicles from this dealer. More

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Most Pleasant Experience!! Nicole, Wade and Keith absolutely made this experience the best ever and made our car dream true!! We will definitely be referring friends and family! Nicole, Wade and Keith absolutely made this experience the best ever and made our car dream true!! We will definitely be referring friends and family! More

by MISSJESS1981 Verified Customer Verified Customer

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Oil change and tire rotation The oil change and tire rotation was done quickly and in a professional manner. I am pleased with the service and the product. It was so much better t The oil change and tire rotation was done quickly and in a professional manner. I am pleased with the service and the product. It was so much better than the oil change chain I used with my previous vehicle. More

by Norma Verified Customer Verified Customer

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Great Mary was great to work with she made my buying experience easy and fun the way it should be. Thank you Mary for all of your help. Mary was great to work with she made my buying experience easy and fun the way it should be. Thank you Mary for all of your help. More

by DONNAWILEY34 Verified Customer Verified Customer

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New used vehicle...great service Great service...2nd vehicle bought from Masters...same great service...Always recommend they checkout Masters for a great deal, service and prices...T Great service...2nd vehicle bought from Masters...same great service...Always recommend they checkout Masters for a great deal, service and prices...Thank you MB More

by Silverbullet Verified Customer Verified Customer

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Best customer service dealership I have ever visited. Awesom After visiting other gmc dealerships in the area. Masters is by far the best in customer service, friendliness, and easy to work with. Will definitel After visiting other gmc dealerships in the area. Masters is by far the best in customer service, friendliness, and easy to work with. Will definitely recommend More

by curtisjr73 Verified Customer Verified Customer

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Second time around !!!!!!!!!!! We had decided to get a new vehicle for Jennifer !!!! I was surfing the web trying to see what was available, I have a 2015 Sierra that has over 200,0 We had decided to get a new vehicle for Jennifer !!!! I was surfing the web trying to see what was available, I have a 2015 Sierra that has over 200,000 miles , as a result she likes my truck and so Sierra was very near the top of our list!, after looking at inventory at Master, Nicole reached out to me. She had several vehicles that were 2018 with very low milage and we could take advantage of "LIKE NEW" vehicles at nicely discounted pricing!!!! Nicole assisted us in selecting a vehicle that met our requirements !! then Jeff made sure we had the vehicle protected nicely, our truck should be warrantied for 6 years or 117,000 miles , which with Jenn's driving history, we will have warranty for 6 years easily !!!, I thank Nicole for reaching out to me , We took advantage of a great value offer by Wade and then JEFF made sure all paper work and protection is in place, so we recommend Master Buick GMC Highly !!!!!! More

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Excellent, met all of my expectations. Normally I am usually skeptical when dealing with sales people, particularly auto dealers, because of a bad experience I had quite a few years ago. Bu Normally I am usually skeptical when dealing with sales people, particularly auto dealers, because of a bad experience I had quite a few years ago. But my skepticism was put at ease at the Master GMC used car dealership. Mrs Rowell met myself, my wife and my daughter on our first visit very cordially and discussed with us the types of vehicles we were looking for. She showed us what she had in stock that met our needs and allowed our daughter to drive a couple of cars. Mrs. Rowell was very honest and informative about one car in particular, a Chevy Cruze. My daughter liked this car but she wanted to look around some more. About two weeks passed and my daughter decided she wanted to test drive the Chevy Cruze again so I contacted Mrs. Rowell again. My daughter decided this was the car she wanted so after some creative financing we were able to purchase the Chevy Cruze. Mrs. Rowell was very helpful arranging the purchase as well as Mr. Wade Hooker. Mrs. Rowell took a lot of time with us answering questions, addressing our concerns and describing the features of the car. She went "all out" to make sure our needs were met. She should be commended for her work. More

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Great Service in timely manner. Work done correctly staff courteous and listens to what customer needs. Friendly and polite. Delivery with a smile Sati Service in timely manner. Work done correctly staff courteous and listens to what customer needs. Friendly and polite. Delivery with a smile Satisfied with all areas More

by RKEY Verified Customer Verified Customer

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