Walker Hook

Pros - At the start it was great. good communication. As time went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up good communication. As time went on it got worse and worse - Very respectful people (for the most part). - they did fix my door that they messed up as well as the ding i put in it Cons - Every time my car went to get fixed it came out with another problem. (its still broken Auto start stop needs to be serviced) - They will try to blame you for anything that happens to the car while in their possession (dings on doors, clutch not working correctly) - As per sales manager they have a lack of man power - As per a employee on the sales side service technicians will pull cars onto one of their lifts and pop some plastic covers off of the engine to make sure they get the work and no one else can take the work. i would assume this is the reason behind long wait times. - Will call you a liar if they do not agree with you (never apologized after they checked the cameras and saw it happened at their dealership) I don’t usually write reviews, but after my recent experience with this service center, I feel it’s important to share what happened. I brought my car in on September 10th for a recall on the clutch pressure plate. What should have been a simple recall turned into almost 90 days without my vehicle, and the communication throughout the process was extremely poor. When I finally got the car back for the 1st time on October 9th, I immediately noticed a new issue: the clutch pedal would stick to the floor and only return after a delay. ( no issue with auto start stop at this point) This problem did not exist before the recall work—both my wife and I drove the car regularly, and we never had any issues with the clutch prior to dropping it off. Despite this, I was quoted nearly $1,100 for the repair (the final cost was just under $1,000). Being charged for a problem that showed up only after their work was extremely frustrating. There was also new damage on my door. I pointed it out and clearly explained that I already knew about the original ding and wasn’t blaming them for that. Despite this, the service advisor insisted it was all the same damage. It felt dismissive and unprofessional. They did eventually fix the dent, but the way the situation was handled added to the overall frustration. To make things worse, I later found out that my car was actually ready on November 14th, yet no one contacted me. I only discovered it was finished on December 2nd, when I called them myself. When I brought up the delays and the clutch issue, I was told by both the service advisor and service manager that “there’s nothing they can do” because I had agreed to pay. That agreement was made before the extended delays and before I knew the car would come back with a new problem (the auto start stop system needing to be serviced also not there before I dropped it off. when I 1st picked up the car it said that the battery needed to be charged after driving around for a little while the charging was done. Auto start stop is still not working correctly. The advisor also claimed the clutch issue was already present before I dropped it off, which simply isn’t true based on my own experience — and my wife’s — with the vehicle prior to the recall work. So after nearly three months without my car, I’m now out almost $1,000, and I received my vehicle back with a new issue (the auto start stop system needing to be serviced) it did not have before. This has been one of the most disappointing service experiences I’ve ever had, and based on what I went through, I do not recommend this service center. More

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Excelent service, very nice reliable people, I like the way my truck works now it runs so much better way my truck works now it runs so much better More

by manuelcarrasco10 Verified Customer Verified Customer

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The people got my truck in and out pretty quick! And Walker was nothing but helpful everytime I spoke with him. Answering any questions I had, no matter how dumb some may have seemed! haha All in a And Walker was nothing but helpful everytime I spoke with him. Answering any questions I had, no matter how dumb some may have seemed! haha All in all I was very happy with the service there. More

by Anthony H Verified Customer Verified Customer

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A friendly and knowledgeable staff. Nice to see that is still around these days. Walker went above and beyond to help with my questions. Everyone there was friendly and courteous. Thank Nice to see that is still around these days. Walker went above and beyond to help with my questions. Everyone there was friendly and courteous. Thankyou very much and see you next time. More

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The service was excellent and service person was very helpful. The place to wait was very clean and provited things. helpful. The place to wait was very clean and provited things. More

by armando.carrasco Verified Customer Verified Customer

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Amazing experience, thank you Jonathan for your service, respect and support. God bless you all! respect and support. God bless you all! More

by irmarosas Verified Customer Verified Customer

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My experience at all dodge American was great. The workers got my car in fast. Asked if I needed a Uber home so I could wait in the comfort of my home. The workers got my car in fast. Asked if I needed a Uber home so I could wait in the comfort of my home. More

by NONE23 Verified Customer Verified Customer

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Gentleman that took my truck was real cordial and helpful. Only problem was that whoever did my oil change left the oil pan plug loose. Made a mess on my driveway. Hopefully it doesn’t affect my truc helpful. Only problem was that whoever did my oil change left the oil pan plug loose. Made a mess on my driveway. Hopefully it doesn’t affect my truck. More

by SAENZ_OSWALDO Verified Customer Verified Customer

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Excellent job good fast hi, recommend all the time thank you for you. Hard work. you for you. Hard work. More

by GRISELDA.GUEVARA Verified Customer Verified Customer

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He’s real nice and polite young man . He remembers his customers names that’s a nice touch. He’s a special kind of a man. He remembers his customers names that’s a nice touch. He’s a special kind of a man. More

by ANDERSONSURVEYS2 Verified Customer Verified Customer

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