Wayne Depenbrock

Mac Haik Chevrolet Houston delivered one of the worst car-buying experiences I’ve ever had. From start to finish, the process was full of misinformation, paperwork errors, and a complete lack of professi car-buying experiences I’ve ever had. From start to finish, the process was full of misinformation, paperwork errors, and a complete lack of professionalism. Alex, the salesperson, misinformed me about key vehicle features and rushed me through the process without answering my questions clearly. The buyer’s order was incorrect, and the emissions were never completed, which has caused ongoing registration issues—I still haven’t received my permanent tags. Daniel, the finance manager, was dismissive and pushed paperwork through without proper explanation. Gia, the clerk, mishandled documents, creating more delays. I tried escalating my concerns to Wayne, the sales manager, but he failed to resolve any of the issues and showed no sense of urgency or accountability. On top of that, I later discovered the vehicle lacked features I was told it had, and no one took responsibility for the miscommunication. I was left feeling ignored, misled, and completely unsupported after the sale. This dealership is unprofessional, disorganized, and lacks basic customer care. I would not recommend Mac Haik Chevrolet to anyone—avoid this place if you want a smooth, honest, and respectful car-buying experience. More

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My experience with my purchase went smoothly. I would highly recommend my salesperson Delroy Worrell who was nothing but kind and patient with all my questions. Completing the final paperwork in I would highly recommend my salesperson Delroy Worrell who was nothing but kind and patient with all my questions. Completing the final paperwork in finance with Oscar was a breeze as well. Best car buying experience to date! More

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Delroy was a pleasure to work with. The entire experience was pleasant and the transaction was easy. Wayne was also very helpful and getting the deal done. I would absolutely recommend The entire experience was pleasant and the transaction was easy. Wayne was also very helpful and getting the deal done. I would absolutely recommend Delroy and this dealership to my friends and family. More

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Excellent service, as always! This will be the 4th lease I’m in and I will go to no one but Bryan Lacy and the Mac Haik team. They always work with me to get the deal I want in a This will be the 4th lease I’m in and I will go to no one but Bryan Lacy and the Mac Haik team. They always work with me to get the deal I want in a great vehicle! More

by lvarvoutis Verified Customer Verified Customer

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The staff there was amazing, very accommodating, courteous, and genuinely excited to offer service, even during a xxxx up with an issue about a rental I drove from another state in. They were p courteous, and genuinely excited to offer service, even during a xxxx up with an issue about a rental I drove from another state in. They were patient and understanding while getting my plan together to get both cars to their appropriate destinations. Shout-out Darian 1st and foremost. Darian is truly one of those 1s. From start to finish, exceptional customer service. Shout-Out to Rose , Danny in finance, Wayne really is really a great member of management. 1 mention of a concern, no hesitation at all he said we will check that out for you right now. Last but not least, Mike Artinian, thank you for bringing together the last part of the solution to the slight xxxx-up . If I've forgotten any names, or misspelled any my apologies. The whole staff there is amazing More

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Wayne was very helpful and had to take over the service deprtment messed up but Wayne did a great job and took care of everything deprtment messed up but Wayne did a great job and took care of everything More

by JDGWIN Verified Customer Verified Customer

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The process to buy my truck was easy and fast, Kamal explained all the steps of the process. explained all the steps of the process. More

by RHBOCA23 Verified Customer Verified Customer

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Javier Viveros is the WORST EMPLOYEE EVER! Needs additional training. He sucks really bad d Needs additional training. He sucks really bad d More

by PATSEMIEN63 Verified Customer Verified Customer

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Always great service, call us as soon as the vehicles are ready to go. Good dealership ready to go. Good dealership More

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Great experience. Very knowledgeable and professional staff! Very impressed with my overall buying experience and will be back! Very knowledgeable and professional staff! Very impressed with my overall buying experience and will be back! More

by AUSTIN.ADAMCIK Verified Customer Verified Customer

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