Wes Herlong | Page 7

I recently purchased a ram 3500 from herlong, within a few days of getting it home the abs light began coming on. I took it back to herlong and they worked diligently to get it fixed in my short time fram few days of getting it home the abs light began coming on. I took it back to herlong and they worked diligently to get it fixed in my short time frame. Gabriel set me up a loaner truck so I could still get around. Alan in service explained it had to be sent to ram for the proper repair. He stayed on ram to ensure that I had my truck back within my time frame. They really went above and beyond to help get my truck right. After seeing how much Gabriel and Alan really cared about my needs an my satisfaction they have gained a customer for life. I have never had better service and care than these two provided. More

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posted by Andy Yates on Facebook..So I'm really upset. I buy this 2013 gt500 Herlong Ford about three moths ago and first of all my buying experience was horrible. I had to pay my first payment and didn't buy this 2013 gt500 Herlong Ford about three moths ago and first of all my buying experience was horrible. I had to pay my first payment and didn't even have it yet. Hadn't even signed the paperwork. So long story short they put a new centerforce clutch in. As you can see in the picture they put 7 of the included bolts in the flywheel. 1 lonely stock bolt really. So the clutch plate starts to hit the bolt. My driveshaft adapter is stripped out. Can you say recipe for catastrophic failure. Not to mention dangerous. I have reached out and they don't want to answer my emails or my calls. I have drove the car a total of 2 weeks and only put 250 miles on it before it starts to tell me something is wrong. They don't want to make it right. Of you have a ford don't take it to Herlong Ford. This never should have been cleared to leave. More

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Excellent dealership. Great communication and they always work with the customer until they are satisfied. work with the customer until they are satisfied. More

by LA3553 Verified Customer Verified Customer

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After a terrible weekend spent at Columbia dealers my After a terrible weekend spent at Columbia dealers my wife and I took a chance on driving over an hour from our home to look at some vehicles Herlong After a terrible weekend spent at Columbia dealers my wife and I took a chance on driving over an hour from our home to look at some vehicles Herlong had on their website. At the Columbia dealers we experienced the typical High-Pressure sales tactics and nonsense plus some inaccuracies on the dealer's own websites regarding the vehicles we were there to possibly purchase. At Herlong we encountered a friendly and inviting atmosphere. Our salesman CJ made us feel at home and worked with us literally all day. He never once pressured us or tried to steer us in any certain direction. We test drove at least 7 vehicles of various types and never once felt like we were a bother or a burden. CJ and Herlong went above and beyond when it came to the vehicle we purchased, making sure that everything was in working order since we were purchasing a previously owned vehicle. He and the rest of the people at Herlong were happy to let us do what we needed to do to find the right vehicle for us. We actually felt good when we got home and the next day had no buyers remorse about the purchase, which is a rare thing, in our opinion. Would highly recommend anyone to buy from Herlong. They have earned our future business and so has CJ. More

by RICH.C.COCHRAN Verified Customer Verified Customer

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The employees were very polite and helpful. Shelby Queen did a great job, and I will recommend her to my family and friends. did a great job, and I will recommend her to my family and friends. More

by POPSNOOKS Verified Customer Verified Customer

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Nice place, I want to say Thank you to Shelby. Nobody take care of new vehicle buyer. Some dealer they did. take care of new vehicle buyer. Some dealer they did. More

by Ro Cherput Verified Customer Verified Customer

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Jackie was very helpful and vehicle was priced fairly. Transaction was smooth and I traveled over 100 miles to purchase out of my state with no issues from this dealership. Need a Ford, go see them. Transaction was smooth and I traveled over 100 miles to purchase out of my state with no issues from this dealership. Need a Ford, go see them. More

by jwkime1 Verified Customer Verified Customer

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I have enjoyed working with Fred for several years. He has done a great job in helping me find and buy cars and trucks that meet my personal and business needs. has done a great job in helping me find and buy cars and trucks that meet my personal and business needs. More

by MGILLIAM0 Verified Customer Verified Customer

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They are great! Took all the time I needed! And helped me with my special needs adult child! Great help finding something a wheelchair would fit in! with my special needs adult child! Great help finding something a wheelchair would fit in! More

by KALEX197123 Verified Customer Verified Customer

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The financial department was quick and made the experience easy and not stressful! I would recommend them highly! experience easy and not stressful! I would recommend them highly! More

by HALSIMS Verified Customer Verified Customer

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