Will Routon
Will Routon at McDonald Volkswagen
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Will Routon | Page 2

General Sales Manager

McDonald Volkswagen

6000 S Broadway
Littleton, CO 80121

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4.3
61 Reviews

Dealership Experience

14 yrs, 2 mos

Industry Experience

26 yrs, 3 mos

4.3

61 Reviews

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61 Reviews of Will Routon

December 17, 2022

Dealership Rating
Employee Rating

I went to McDonald Volkswagen to potentially look at buying a new car and Tanner took amazing care of me. He seemed to genuinely care about what I wanted and helped me find the perfect new car. I also s More

by Logan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2022

McDonald Volkswagen responded

Logan, thank you for sharing your marvelous purchasing experience at McDonald Volkswagen! We will be sure to pass along your kind words to Tanner, Will, Dave, Bernard, and the team. We hope you're loving your new car!

December 13, 2022

Dealership Rating
Employee Rating

Scott and everyone at the dealership was great to work with. Great fair treatment and easy buying process. Thank you! More

by Prius Prime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Chau , Michael Barnett

Dec 13, 2022

McDonald Volkswagen responded

Thank you for stopping by to give Scott and the team such a lovely shoutout! Thank you for trusting McDonald Volkswagen with such an important purchase!

December 06, 2022

Dealership Rating
Employee Rating

Leasing through this dealer has been a nightmare. Constant recalls, slow service, no loaner cars. More

by kowalczyksa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 06, 2022

McDonald Volkswagen responded

This is not the feedback we're used to seeing. I am sorry to hear that it's been frustrating working with our team and that you haven't felt more supported. Please reach out to me if you'd like to discuss this. Thank you, Rodney Schluter - General Manager - 303-734-2785

December 04, 2022

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Employee Rating

McDonald Volkswagen was so helpful when purchasing my car. I had totaled my car and was in need of a new one ASAP and they were so kind and helpful. Karson and Aalyiah were so nice and made my car buying More

by Lauren
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Aalyiah Rios, Karson Johnston

Dec 05, 2022

McDonald Volkswagen responded

Lauren, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Karson, Aalyiah, and the McDonald Volkswagen team. Drive safely, and we hope to see you back again down the road!

November 13, 2022

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Employee Rating

Chris was awesome. He got me in and out real quick and fast. They took really good care of my car. This was the best experience. I will definitely will be coming back. More

by scott_chau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2022

McDonald Volkswagen responded

Scott, we can't wait to share your excellent review with Chris! Thank you for your feedback, and we can't wait to see you again at McDonald Volkswagen!

September 29, 2022

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Employee Rating

Zach made this process super easy and straight forward. Will be buying all future vehicles from him. I cannot recommend him or McDonald VW enough. More

by Skittlesailer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2022

McDonald Volkswagen responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Zach and the McDonald Volkswagen team. Drive safely, and we hope to see you back!

September 27, 2022

Dealership Rating
Employee Rating

Great people & great service. Ryan Wambolt was our salesman and he was fantastic. I would highly recommend going here if you want feel comfortable buying a car at a great price. More

by TeamAbram#31
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Wambolt

Sep 27, 2022

McDonald Volkswagen responded

Thanks for giving a shout-out to Ryan! We are thrilled that he ensured you felt confident in your vehicle purchase here at McDonald Volkswagen. Your five stars are appreciated by us all!

September 26, 2022

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Employee Rating

Ryan W. was an amazing sales person. He and his manager made the buying process easy. Highly recommend! More

by Stephanieabram25
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Wambolt

Sep 27, 2022

McDonald Volkswagen responded

Hi Stephanie - Thank you for sharing your great review of Ryan and the team! We appreciate your business and we hope to see you again at McDonald Volkswagen. Safe travels in your new vehicle!

September 19, 2022

Dealership Rating
Employee Rating

Chris T. and Bernard were wonderful to work with when I bought my new Tiguan a couple of weeks ago!! Chris was knowledgeable on the vehicle, friendly, and too More

by haymeg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 19, 2022

McDonald Volkswagen responded

Thank you for the great review! We are so glad to hear that Chris and Bernard delivered such a successful purchase experience. Drive safely in your new Volkswagen Tiguan, and we hope to see you back again at McDonald Volkswagen!

July 11, 2022

Dealership Rating
Employee Rating

Asked them to fix sunroof cover as it opens up on its own and declined module flash recall as it is my right to decline recalls. They completely botched the whole job by not fixing the sunroof cover as it st More

by Ricky Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Scott Mitchell, John Malcolm, David Ward, Bernard Brake , Michael Barnett, David Cox, Gerimie Meier, Nathan Maes

Jul 12, 2022

McDonald Volkswagen responded

Mr. Cho - I received your one-star review and wanted to respond promptly. You are correct in that we performed a recall that you specifically asked NOT to have performed - I am very, very sorry this took place. This was a big error on our part in not following your request and a breakdown in communication here. The sunroof shade will need some additional attention if it is continuing to slide back on acceleration and I will get that addressed for you. It is not uncommon however to be replacing a cabin filter on a 2020 model. Inspecting it and recommending replacement if necessary is part of the 20K Service interval inspection process, as well as advising customers of tire wear and prepping them for the replacement costs that are upcoming. I would like to personally assist with your sunroof repair if you would like to give us the chance to get it resolved. If so, please contact me directly. Best, Doug Brown 303-734-2780.

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